I was looking for a good deal on Resident Evil Requiem for my birthday when I came across this listing for around $85 AUD. The reviews seemed decent, the price wasn’t suspiciously low, and the key was clearly labelled as global. Perfect, I thought — so I bought it through PayPal.
When I tried to redeem the key on Steam, I immediately got an error saying the product was not available for purchase in my country. Strange, considering I specifically paid extra for the global version to avoid exactly this issue.
Their refund policy states: “Full warranty offered! We guarantee a working key, or your money back!” So I contacted support, explained the situation, and requested a refund. After being passed between several support reps, I was eventually told they would only refund me after they managed to resell the key to someone else.
I understand their logic to a point, but this wasn’t my mistake — and making a customer wait indefinitely for a refund is just poor practice. I told them they could either process the refund promptly or I would open a PayPal case and leave honest feedback about my experience. They chose the hard way.
I’m turning 44, I’ve got two kids, and I give myself a small $50 weekly budget for things I want or need. I almost never buy near full‑price keys because it’s a lot of money for me, but I thought I’d treat myself for once. Instead, I’m stuck with a key I can’t use and a company that refuses to refund me unless someone else buys it.
It’s now been a full week and they still haven’t “sold” the key.
Just a heads‑up to others: the prices may be cheap, but if your key doesn’t work, you might be in for a frustrating experience.
Claimed loss: $89.18 paid to be exact
Desired outcome: Please refund.
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