The complaint has been investigated and
resolved to the customer's satisfactionResolved CitiMortgage — warning: post hamp denial lies and trickery
resolved to the customer's satisfaction
Warning to every citimortgage homeowner who receives a hamp denial.
I was originally informed that if I were to be denied a hamp modification, the difference between my monthly hamp payments and my regular mortgage payment (Which amounted to over $4000 in my case) , would be put to the back of the loan.
The day I was called by citimortgage to be informed that I was denied my hamp modification, I was told by the representative who called me that I had to apply for an extension, in order to put my difference to the back of the loan. In order to qualify for an extension, I had to make one full month's payment to bring the account current. So I reluctantly made a full month's payment (This was april 30) and applied for the extension.
Few days later I was told I was denied the extension because the reason for the extension was not valid (The first banker wrote that it was due to a job loss). I talked to a supervisor, and he said the reason that should be put is that I had just been denied the hamp modification, so had to apply for an extension in order to put the difference to the back of the loan. In order to apply for the extension, (It was now may 2) , I had to bring the account current yet again, but making yet another months' full payment.
3 days later, I get a call from a citimortgage debt collector asking me to pay my outstanding balance. I explain that I applied for the extension, and she tells me the extension has been denied, and that she wanted to work out a payment plan for me to make another months' payment by the end of may. Citimortgage was clearly leaving hamp denied homeowners to the deep water to swim with the sharks.
Frustrated I called citimortgage yet again, only to be told that there is the ability to put the hamp difference between hamp payments and regular mortgage to the back of the loan, that it is done automatically by citimortgage if they have not heard from you for 15 days, but that because I had brought my account current, I was deemed to have automatically opted out of the program. How does this make any ###ing sense please? I was basically forced to bring my account current in order to apply for an extension to put the balance to the back of the loan, only to be then told that because I brought my account current I cannot now have the balance to be put to the back of the loan.
So guys, if you get denied hamp by citimortgage, make sure you ask for the procedure that allows you to put your outstanding balance at the back of the loan without having to apply for a silly extension that is just a mere trick by citimortgage to make you pay your past due balance while under the trial hamp!
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