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Citibank Mortgagemaking home affordable

My parents have been trying to work with Citibank Mortgage for over three years regarding a loan modification. They keep being turned down, and both are on a fixed social security income, which they boyh took at age 62 & no additional form of income.-being told they make too much money, as Citibank adds 33% to their monthy income -that is their formula for determination. Also, they have been trying to get the due date of the loan changed, as they both get their SS checks 3rd Wednesday of every month. Bank refuses, so interest & penalities rack up monthly. And the kicker? They were SUED by Citibank Mortgage because Citibank filed a remortgage deed in the WRONG (Cook) County. Anyone have any suggestions where they go from here?

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