Cisco

Hi everyone,

Voila folks, first they try to rip you off to collect technical support fee but they avoid to tell you the simplest thing if you reset your router your password will reset itself.

Second, they they brake your router when they troubleshoot it and then they try to sell you a refurbished router which only cost $29 for $179.

Third they don't cancel your order even though they say they have canceled it. They promise you to send free return shipping label and they don't send it.

Fourth they say "we apologize it is all our fault" and they promise the refund the tech service fee and the router cost but they refund NOTHING at the end.

I will go ahead and open a dispute by my credit card company and try to collect all the money they ripped off from me.

Buy a Linksys/Cisco product again? NEVER and I don't recommend to anyone. Moreover their products are not in good quality and get defective pretty soon and their customer service MORE THAN SUCKS.

If you want to read the story it is below:

I bought a linksys router 9 months ago. I changed the password than I forgot it. I called Liksys technical support and asked help. I spoke to Arpit - Patch number (71149) he told me if I had the receipt, I told him that I didn't keep the receipt and he looked by the serial number of the router and told me it is out of warranty and I needed to pay $29.99 for technical support. I had to accept it.

He entered into my computer and tried to upgrade the firmware but he was out of patience to wait enough and the firmware didn't update. The router stopped working. He told me it is not repairable anymore and I need to purchase another router. He connected me to his supervisor Neil. He tried to sell me a router which cost $179 but since I paid $29.99 and Arpit the technician broke my router while troubleshooting, I could pay only $150 to have it. I said it is too expensive for me. Then, Neil lower the price to $100. I said it's still too expensive for me. Then he lowered the price to $59.99. I said I am not willing to pay that much and told him that Cisco should send the same router what the technician broke when he was troubleshooting. Supervisor told me they don't manufacture the same model anymore and I need to buy the router what he offered to me. This time he made the price for $38.05 for brand new latest model router. I accepted the offer.

I got a confirmation email from them and the router was not brand new it was refurbished. I looked the price in Ebay the sell it for $29. I called Linksys and spoke to May to cancel the order after 10 minutes. She confirmed that my order was canceled but they sent the router to my address and charged my credit card. I called technical service manager Jackie and explained the situation she accepted that the technician broke my router and they would refund my $29, 99 technical support fee. Another manager "Manual" called me after and told me he initiated the refund.

Then, I called customer service and spoke to manager Phia - patch number (16340) and filed a complaint about all what happened. She apologized and promised to send me a free return label. She said your technical support fee has been refunded and she would like to offer another free troubleshooting to make the broken router work again. The second technician succeeded to make it work.

3 days later I didn't receive any free return label from them and I called them again. By chance I spoke again to Phia customer service Manager and she said she sends right away the free return label and the RMA number. Yes I received the RMA number but not the free return label. Moreover now she says she wouldn't give technical support fee back because the 2. technician solved my problem. Actually 2. technician didn't do ANYTHING than repairing the router which had been broken by the first technician.

I am absolutely disgusted by the amount of information cisco requested to login for a simple support download utility. HEY CISCO THIS STUFF SHOULD BE AVAIL WITHOUT LOGIN!
After 1/2 hour of pisisng with password requirements, eg. too long. tooo short. not enough characters. where did I go to school. (Why on gods green earth would I want CISCO to have this info anyway) just tyring to make a login username and passwd. I gave up. Shame on you Cisco. / AKA LINKSYS My opinion as an end user, support means making revelent utilites and product manuals ect available to any end user WITHOUT logging in. I like your products, HATE the support site. Cheers. (AND IM A SEASONED TECH 15yrs)

I purchased a Linksys wireless router to accompany the XO laptop that I bought for my parents for Christmas (the laptop is great). They currently have an old desktop PC that does not have any Ethernet ports, and must therefore connect to the DSL modem via a USB cable.

I was able to get the wireless router to work, but then the PC couldn't connect to the Internet. Once I got the PC's Internet connection working again, the wireless stopped working.

After about an hour and a half of trying to get it to work, I called Linksys customer support. And after about 45 minutes on hold, I spoke with a tech support person who had me fiddle with the connections and configurations for another 45 minutes or so to no avail until my cell phone battery died.

The next day, I called customer support again, waited for 30 minutes on hold, and then fiddled with the connections and configurations with another tech support person for another 30 minutes.

After trying a bunch of different things, the support person asked me to hold. He came back after a few minutes, and informed me that the router I purchased cannot be used with a USB modem.

Had they shared this tidbit with me in the first place - or better still, included it in the documentation that came with the router - I would have simply given up and returned the router to the store and would have continued buying Cisco's products with no hard feelings.

But because they wasted several hours of my time through their sheer incompetence, not only has Cisco Systems lost a customer, they have gained a lifelong enemy.