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Circle K

www.circlek.com

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1.1

Overall reputation rating based on reviews and complaints

Circle K earns a 1.1-star rating from 8 reviews and 1690 complaints, indicating that most convenience store shoppers are dissatisfied with shopping experience.

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Circle K Complaints Page 63 of 85

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10:14 pm UTC
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Circle K service

I went to store #4230 and the employee that that was working was racist against white people! He was rude I asked him for a bag to carry everything I bought and he stared at me very ignorant! Every time I go there after I pay I day have a nice day and he rudely walks away unless it's another African American! It's not right this store is right by my house I spend alot of money there and not to go there and to get treated like I don't belong in there! My receipt says his name was Joshua P but there was another person working so not sure but it is 9/1/2017 at 10:40pm. Hope you resolve this problem because I won't be going back there and I will tell others about the employee there! Thank you

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4:20 pm UTC

Circle K Customer Service Store 2700712

I went into the Circle K in Los Banos on West I Street to buy a soda. The carbonation was out on the Coke machine, so I ended up getting a Slurpee. The extremely rude cashier named Ruby T., was letting me know that I was using the wrong Slurpee cup and I told her, okay I understand and then she went ahead and repeated it again and I told her that I had heard her the first time...after that she was rolling her eyes and just laid my change on the counter and walked away without giving me my receipt are saying thank you... so I stopped her and I said, hey I need my receipt and once again she just laid the receipt on the counter and proceeded to help the next customer. I let her know that she had horrible customer service and she was like yeah ok yeah...horrible! As I was walking away a customer came to my car and let me know that I should call corporate office because she was talking about me in a negative manner to the next customer in line as I was leaving the store. This is ridiculously bad customer service...you get treated like crap over a cup?! I kept the same cup I was going to use for the soda fountain. Please check your video camera to see how poorly Ruby handled herself over a 3 cent cup. Ruby should not be helping customers at your store, if she's losing control of her emotions over a cup!

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L
6:56 pm UTC

Circle K store and gas service

On August 29th, 2017 at 9:30 pm, I stopped at Circle K to gas up my vehicle.
The pay at the pump didn't work so I went inside stood in line and paid $30.00 dollars inside for gas on pump number 7 with my bank card. The attendant applied the gas to pump number 11 instead of pump 7. After attempting to pump the gas I returned to the attendant and informed him that the pump wasn't giving me gas. He said it's on pump 11. I told him it should be pump 7. My car was on empty and they actually closed the store for over an hour and wouldn't give me my gas or money until the following day. After returning the next day at the time they told me to come back (10 am), I was told to come back at 1 pm the manager is busy. After insisting on seeing the manager ( as my auto was still empty), the manager came out angry. She finally gave me my gas minus 90 cents then after another trip inside she gave me that. This happened over the time period and date stated above. The rude attitude that I received from all employees and lack of interest in undoing their mistakes has really upset me and made me not want to go there anymore. Circle K is close to my home so this is unfortunate. My name is Linda Chew, I live at 8004 Tamarind Ave, Fontana, CA. [protected]. Thank You

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L
12:24 pm UTC

Circle K this one guy.

I go to my local Circle K everything day. I love It! Yet, every time a young man by the name Quinton gives me some kind of problems. Which pisses me Off since it's such a small town and I truly love everyone else that works there. Not sure if I always catch him on a bad day but as an African American woman, being called a n[censor] as I walk out today! Is utterly disrespectful and uncalled for. Because of this. I will make sure people know not to expect this or go to your 87035 Location ever again! My contact info is Mrs. Preisen at [protected]

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9:37 am UTC
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Circle K im former employee store 1212 600 rio terria sacramento california

My manager which was "not leagaly. Permitted to be in united states of america for raping his class mate in elk grove terminated urfann ul haq theekri for making common mistake as cloak 2 lines 22 people in line 1st week of that month money order printed by my co worker from germany also I printed some out for my customer I grabbed three really fast and continued keith said hey u gave my xusterumer money order away so wrongful termination by wrongful personal I am demand payment 1.7 billion usd for loss of mind body soul and pain suffer ssn553-81-6114 don 07-20-1984 and interest please fowared to right. Person gary from roseville ca store walegra store

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2:39 am UTC

Circle K evern at 3289

I came into the Circle K located in (Five Forks) Simpsonvill, South Carolina. Evern Ciray was rude, unprofessional, yelling & screaming at me in front of the store. I am a paying customer he has very poor customer service. How he has managed to keep his job is amazing. He apparently called me a [censor] & and said that he will beat my [censor] in front of an other employee. Very disappointed they usually have great employees.

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6:59 pm UTC

Circle K expired snacks

On 8/22 I purchased a snickers crisper and to my surprise the package read "BEST BEFORE 4/2017". Why is Kangaroo selling expired snacks?Needless to say I no longer have the receipt so I cannot return the item, but I feel as though I just wasted my hard earned money on an item I cannot use. I can't fathom that Kangaroo would intentionally sell expired food. I am considering contacting the Mars co. as well to advise as there should not be snack readily accessible dated 4/2017 for an establishment to sell in August 2017

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6:04 pm UTC

Circle K customer service

I walked into the circle k on arizona ave and Guadalupe today. First thing I noticed was the cooler flooded and an employee cleaning it up. I asked both girls at the register if the area was closed or if I could grab a drink from there. They both said it's okay just be careful. there were NO signs that said the area was off limits or closed. So I proceeded. The rude guy cleaning up said to me you can't come over here, I proceed to tell him I had asked prior and was given a ok. His comment was "why would you even ask" well sir I spend a lot of money in this store and when someone tells me it's ok I take it as I'm ok! Will not be spending anymore money in this store ever, I will go across the street where they are kind from now on. I have indeed experienced many times of bad customer service in this store but brush it off like someone is just having a bad day. IF A AREA IS TO BE CLOSED YOU NEED TO INFORM YOUR STAFF AND HAVE APPROPRIATE SIGNS! this is poor management and will be taking my money and business else where from now on. There is now excuse here to win my business back. I will drive out if my way for fuel and visit a competitor for anything else I need or want.

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M
9:29 am UTC

Circle K clean bathrooms

I went to Circle K in Appling GA, which I visit often. Several times I've used their restrooms and a few times the seat was dirty. This morning-8/22/17-I pumped gas and went inside to use the restroom. When I went I the ladies room, there was urine on the seat. I walked out of the restroom and told the ladies at the counter and the older lady, with short blonde hair responded with, "Well clean it up!" I responded, "Ummm no, it's piss and it's gross."
First of all, there is nothing in the restroom to clean anything with. Secondly, I am NOT a Circle K employee and NEVER would I expect a customer of mine to do my job! I don't care if this lady is good at her job. She totally SUCKS in the Customer Service aspect of job, which is 95% of it! I work in customer service on a daily basis and this is something that would get a write-up!

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Advan Tageous
Vancouver, CA
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Nov 06, 2019 11:19 am UTC

every store I go into won't let you use the washroom they say it's out if irder

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L
10:00 pm UTC

Circle K credit card

Was trying to split a purchase between cash and credit and the clerk had no idea what to do. After giving him the cash he rudely told me my card was declined even after finishing the swipe. After that he cancelled my order and wouldn't let me swipe my card and told me to leave. Before even purchasing the product being the only one in the store he made me wait 8 minutes while he was sorting through some receipts infront of him. Lost my business/ wouldn't accept my business. Will never be shopping at any locations again.

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11:43 pm UTC

Circle K employee named rosa

She excused my step dad of stealing for walking around the store looking for some chips he couldn't find. The next day she kicked my brother out of the store for spilling some lemonade because she was "working alone and didn't want to deal with that". She looks like she hates her job and I don't want to be welcomed with a pissed off face. She doesn't keep her emotions to herself and you can tell she's always angry.

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11:30 pm UTC

Circle K customer service

It is extremely frustrating going to any of your stores. 90% of the time you can't go in and purchase products that will end up being more then $20 because your clerks don't have enough change. Your clerks are extremely rude on multiple occasions especially at your 7th AVE and Baseline Rd store here in Phoenix AZ and your stores are very dirty. I can go into QT and by a 97 cent drink and give them a $100 bill and they will change it witout any issue every time. All their clerks are friendly, i have never had a bad encounter with one their clerks, literally never. I avoid your stores as much as possible for these reas ons.

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Update by Jpark24!@#
Aug 21, 2017 12:02 am UTC

Your stores are extremely frustrating to go into for 3 reasons. 1st reason your employees are very rude at multiple stores especially the 7th AVE and Baseline store here in Phoenix AZ, 2nd you cannot go into any of your stores and purchase products that will exceed more then $20 because

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K
8:50 pm UTC

Circle K customer service

I am a regular customer at the circle k stores. That bein said i always am in and out and with great customer experience. I know wat is expected for i am an former employee. Tonight i walked into the circle k on signal mountain rd where the cashier carlon i think was her name was rude and no smile no welcome. I tryed to purchase pack of cigs and got dennyed cause of my id not be present i know it is required but however i never get card there cause everyone knows me. My mom trys to go and get them since apprently i dont look old enough to purchase. Im 25. Mom goes in to get them and she was rude to her and plus took her forever to get back to the counter. She refused to sell her the cigs cause of me bein present she even had her id. So we leave and go to the circle k down the street and the guy at the register was not welcoming and said he could not ring up nothin but yet there was a guy that walked out of yhe store wih stuff purchased including gas. There is two registers for a reason so why he could not just switch. I worked at this one before and we always had problems with the register freezing or doin crazy things and seam that is not fixed yet. I will no longer shop at a circle k except the one in hixson on hixson pike the stores are gettin bad with the attitudes and no welcome or have a nice day. It needs to be fixed and employee s tranied for diffrent senerios like such. This company will no longer get my money if they cant fix it

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3:15 pm UTC

Circle K staff

Store on Iowa by 23rd St. Customer comes in on cell, curses over 8 times in a few minutes. She serves him. Then when my turn asks how my day is, i said well that guy was offensive, she proceeded to argue with me about how he has free will to do what he wants & shes liberal like that has anything to do with it. While she is arguing with me she hands me two of my two liters that i purchased in one plastic sack (to heavy to hold) so it breaks while im carrying it. By her placating that one customer, she has lost this one. I will make it a point not to go there again. Some stores have signs saying hang up your cell phone while checking out, maybe something you all will want to consider. Her hegiene was also very poor.

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8:44 pm UTC
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Circle K employee rudeness

I'm complaining about the employee who works at the store located at 11161 tamiami trail punta gorda fl 33955. Tonight as of 8/18/2017. The employee rufused to make a fresh pot of coffee saying they do make coffee at night. She then repeatedly kept telling me that they don't sale boost cards even after I asked a manager and the manger said they do. Her attitude with customers is ridiculous.

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1:27 pm UTC
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Circle K heartland div customer service, stores in kankakee court street, and store in momence, il.

Last Thursday I went to buy cigarettes with a coupon and was told by clerk that I could not use 2 coupons, if I wanted to use them both, I should buy 1 go out 1 door and back in another, I called customer service and have not heard from anyone yet, I stop today at court street and was told that I could not use a manufacturer coupon along with A circle k coupon, even though both coupons scanned but was told I only can use 1 or the other, ask for manager (), this was the most unprofessional, rude, disrespectful and very stank attitude, I have ever encounter at any circle k, she told me what she wasn't going to do, what she didn't care about, and what I should of done with my coupons, and got very loud in the store, walked away without even solving the problem, went back to the momence station, and they didn't take my coupons either, even though the register did, but corporate told them not to accept more then 1 coupon per pack, so now I have to purchase my 2 packs of cigarettes on 2 separate transactions which cause me to lose 40 cents on the 2 packs, can someone please help not getting this whole coupon scenario, if the register accepts the coupons, then the coupons are acceptable

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12:19 am UTC
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Circle K cashier is rude I come in store everyday and leave with a bad attitude.

The Circle K store 5012 Crawfordville Rd Tallahassee Florida [protected] MRS. JOAH works a night shift during the week days of Monday through Thursday night/ Friday morning. I work a night shift job from 6 p.m. until 4 a.m. This is the only store in the area I can go to and the amount of time I am given for lunch. Every time I go into this store which is every night I work I leave with a foul attitude because of this lady. She complains when I buy lottery tickets that she cannot see what ticket is what and tells me that she shouldn't be working. Multiple times has she been cleaning when I am in the store and standing at the register and she tells me she will be there in one minute. On one instance I reminded her that I am on lunch break it and I am not giving that much time. Mumbling under her breath she tells me I should go to another store as well as grumbles a bunch of negative stuff until she gets to the register. I spoke with one of her co-workers that works the same shift she does they informed me that she has gotten as much as 56 + complaints. If that is the case which I hope it is not how do you still employee someone that is so negative that they have received this many complaints and you still allow that person to work there. Her negativity is very bad for your business. It has gotten so bad that I will not take a 15-minute break so that I have 45 minutes on lunch to make sure that I have enough time to go to another store that is not a Circle K. I would much rather resolve this issue and not have to miss my break to combine it with my lunch to go somewhere else. When this issue is resolved I will continue to go to the Circle K on Crawfordville Road. If you would be nice enough to contact me when it is safe to go to that store during nights again please contact me at [protected] my name is Matt thank you.

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9:50 pm UTC
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Circle K no exchange on product given

My son went in to purchase cigarettes and was given the wrong kind. I was parked 10 feet from the door and when he came to the car I always check because this has happened to me on several occasions. He went back in less than 60 seconds later and they refused to exchange the 3 packs for the correct kind. I went in and immediately was given the protocol, without eye contact, or understanding that this was $20 of my hard earned money and I can't get the correct item that I wanted. He basically told me, "you will smoke the brand I gave you or you can buy the right ones". I was speaking to Tom and there was nothing I could do about the situation except to go to Thorntons and spend another $20 to get the right cigarettes. This is sad and absolutely uncalled for.

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J Numberone
Charlotte, US
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Jul 24, 2022 9:48 pm UTC
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Which station was this, if you don't mind me asking?

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8:48 pm UTC
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Circle K gas

Today Morning I filled gas from CircleK /Shell 6739 it was complete cheating to customer . Without customer notice how automatic choose grade premium.
when I asked the gas station employee they just told me if u don't pay attention it will fill only premium its wrong completely with customer.

please call me I wanted to take legal action to this gas station.
thee is lots of people who don't take receipt and they get premium for there sale purpose and their advantage.

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7:00 am UTC
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Circle K customer service

Was at the lake and Scott Street Esso with the CircleK store attached
You staff member was extremely rude and I asked him to watch his mouth and the way he spoke to me said he talk to everyone like that
While I was there buying gas and trying to purchase a few other items from the store I witnessed him talking to a few people like they are garbage I put back the items I was adding to my gas paid for my gas and left
I will not return to that location

I waited to send this complaint to see if I was over reacting but when I got up this morning it was still bothering me.

This guy should not be in the service industry at all

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Vivien Goertz
Fonthill, CA
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Oct 18, 2017 9:26 am UTC

Circle K at corner of S Pelham & Quaker Rd, Fonthill, ON. Bought a quart of Lactantia PurFiltre Milk 2%. Bar code: [protected]. Unfortunately did not keep the receipt.
The milk was sour when opened on the date it was purchased Oct 16, 2017. Best before date is: NO 10 AGRT 19:24 EQ5/11606.

About Circle K

Circle K is a multinational chain of convenience stores, offering a variety of products including snacks, beverages, tobacco, and grocery items. They also provide services such as fuel, car washes, and ATMs. Many locations are open 24/7, catering to customers seeking quick and accessible shopping options.
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