Paid for a recovery key:
Mar 22 2015, 21:19:27 CET 2015-03-P-[protected] Recovery Key 18.00 BRL sent
My address is correct into my account, never came to my house, there's always a person here to receive the letters since here runs a company.
Also, I got scammed by paying premium time and not being able to login in Honera since Last login: May 17 2015, 02:29:34 CEST.
I simply need my money back cause I lost my trust into CipSoft.
OBS: I don't need any voucher, the compensation must be premium time back or a refund based into the days that I couldn't login due your technical problems (even due DDoS attacks, it's my consumer right since it's not my fault and I paid for the service).
Payment E-mail from them:
Dear Reinaldo Filho,
Thank you for your order with CipSoft.
Order: 2015-03-P-[protected] from March 22, 2015
Service: Recovery Key
Price: 18.00 BRL
Your payment has arrived.
The letter with the confirmation key for a new recovery key will be sent
to the address in your account registration. Note that it can take up to
4 weeks until the letter reaches you. Please be patient!
Your CipSoft Team
CipSoft GmbH - Infinite Entertainment
Prüfeninger Straße 20, 93049 Regensburg, Germany
Customer Support: [protected]@cipsoft.com
Managing Directors: Ulrich Schlott, Stephan Vogler
Commercial Register: Amtsgericht Regensburg, HRB 8295
VAT ID: DE216262082