Chico's Chattanooga review: Trish was amazing

My husband purchased a gift card from Chico's in Chattanooga for my birthday. When I tried to use it online the Pin code was not complete. We went to the store to get it corrected. Trish was our sales rep and she was amazing. She proceeded to call customer service, which turned out to be a disaster. The first CS rep was in the Dominican Republic and after a few minutes she told Trish she couldn't talk to her anymore and proceeded to hang up. Trish continued to pursue a solution which took over 2 hours. She talked to numerous customer service personnel, she was very patient and courteous to them. She went way above what she should have been expected to do. The Customer Service Department at Chico's is the pits. If it hadn't been for Trish, I feel we would have lost the money paid for the gift card. Chico's, you need to reward people like Trish and get your act together in your customer service area.