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Chicken Express

Chicken Express review: Missing product and customer service

J
Author of the review
9:33 pm UTC

Tried ordering mac and cheese with my kids meals and was told they were out. Pulled up got my food and pulled around to check and make sure I had everything because this location is notorious about leaving [censored] out of the order. So i go back in line to get what they of course forgot and the car in front of me orders mac and cheese and they dont tell them they are out. Manager comes out and i show her my receipt and she comes out to give me my items, she does not even apologize that i wasted my time having to go back thru the line or that they forgot my items. Get home and she gave me okra instead of the fries i ordered. Extremely pissed off. This location sucks. Love chicken express and this is the only one close to my house, but their manager is rude and something is alwayd messed up.

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    100 SE 25th Ave, Mineral Wells, Texas, 76067, United States
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  4. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 28, 2026