Chevrolet
reviews and complaints

In the first week or two on January we filled out a build sheet for a Siverado 3500HD. Ordered it and the pickup came in the 02/24/22, right color and and all. BUT after taking it home the wife and I noticed on the proof insurance that it was a 2500HD. Was told I could pay $1000.00 and have heavier springs put in or return it and order a new one. Camping season is here and the wait for another would not work. I offered to buy the airbags and compressor in the dealer would install. NO is what I was told. I really thought that they could have helped a little on this. The Dealership in Norfolk Chevrolet Buick, GMC of Norfolk Nebraska.

This is the first GM pickup I have owned in forty plus years. I have been Ford all the time. I don't know if there is anything that can be done about this little problem. Thank you for your time.

Sincerely

Mike Nahrstedt

82960 551 Avenue

Madison, Ne 68748

Phone: [protected]

email: [protected]@hotmail.com

I purchased a 2017 Chevy Colorado in March of 2017. I just got my vehicle back from the most recent problem. I have owned 4 Chevy's in the past with no issues. This truck has stranded me 5 times, I've had to hitch hike and haven't been safe. I have been blamed by Chevy for not driving enough. Numerous dealerships have had it, and each time the problems kept happening. My mechanic here found out mid Feb. because I was stranded again so the truck got towed there. My mechanic found a bulletin from Chey they put out in May of 2018. Chevy never found it because they said my VIN wasn't entered into the system even though it is my exact vehicle and problems. Chevy never found out the issues, they just kept blaming some other department or the other dealerships that worked on it. Each time the truck had to get towed to the closest dealership which is an hour and a half away because the one in our county closed. So I was never given a courtesy vehicle, and each time the dealerships had the truck 2 weeks to 2 months. I have to run a business thus the reason I bought a new vehicle I was told it would be safer. I have had nothing but troubles, stress, anxiety and not being safe with this truck and Chevrolet isn't standing by their mess. I even bought the extended warranty and that has been a hassle. And all of this could have been taken care of it had the person entering the bulletin didn't miss my VIN number. This is a blatant disregard of my safety and purchase from one of Chevrolet's dealerships.

My wife and I ordered a 2015 Corvette Stingray from Win Kelley Chevrolet. We have been having the dealer do an annual oil change every spring. Historically we have been paying $150 for the service. Koons Chevrolet purchased the dealership several years ago and charge us about $150 in 2021. I took our car in on Monday April 4, 2022 for an oil change. The dealer has never displayed their pricing information and did not give me an estimate when I dropped off our car. I received a text message telling me the car was ready and I was shocked to see the bill was $269.80! I consider the charge excessive and Koons business practice unethical.

Purchased new 2021 Equinox in July 2021 and within 2 weeks the dash cluster went out, took to shop waited 3 hours for replacement. Now with less than 8k miles the front end feels like it is coming apart. The ordered a drive axel and I drove 30 min to dealership waited several hours to find out they ordered wrong part. Now they ordered both front drive axels. I've not heard back so who knows how long I have to drive thos junk.

End of January of this year my 2016 Silverado, which has the 6 speed transmission, started to shudder badly at 124,00 miles. I contacted my garage and after a test drive they concluded that the torque converter was bad and needed to be replaced. February 7th the torque converter was replaced and while doing so, a lot of metal was found when the transmission was flushed. After the torque converter was replaced, my truck would drop into neutral when I would come to a stop. Went back to the garage and they concluded that the TCM is possibly bad. After replacing the TCM, the garage test drove my truck and it was determined that there was a bigger problem and that my transmission needed to be replaced. I know that GM is aware of these transmissions failing earlier than they should but yet the customer is responsible for the replacement. I have always been a GM customer and have been happy with everything up to this point. .

I have a Chevy Malibu 2013 Eco. Ive had it since 2015. The rocker panel below the driver side door has rusted. It started as paint bubbles and has now spread toward the back passenger side. The paint has broken off and now there is a huge rust area visible along with the paint bubbles. Ive also seen this problem on a few more Malibus same as my car. I have pictures of my car and one of the other Malibu Eco's that I was able to snap pictures of. I believe there is an issue somewhere causing water to get inside and rust out that area and its not due to any fault of mine. Maaco did take a look at it and said that a 2013 shouldn't be rusting like that and it would at least $1500.00 to fix. The rocker panel has to cut out and replaced and painted and find out how water is getting inside to cause this problem.

The first four pictures are of another Chevy Malibu Eco same color that I saw at the grocery store. Thats how my Malibu started to look. The next ones are of my Malibu.

Going home from work on 2/15/2022 the accident happened about 415-430 am early morning. I hit a deer it spun me around, as I tried to correct my vehicle it was too late. I hit the side of the drop off of the highway and I rolled and landed in a ditch. My car wouldn’t open till finally I hit the unlock button. And could barely open door, climb out. Had to climb up to get myself help, I had already felt bad pain in my back and my left arm. Finally got up out of there, realized it was still dark and couldn’t see. Had to climb back down to get my glasses, finally found them. Climb back again, barely couldn’t leave my arms cause if the pain to wave for help. They called the EMT, took me to the hospital. They ran ct scan found I had a vertebra fractured compression by l1 and my arm bad contusion. They said I was very lucky man and they were surprised that my airbags to go off on the unpacked.

Purchased a 2022 chevy trail boss Lt two weeks ago. Three days after purchase a "Service Power Steering No Assist Soon" came up each time when starting the vehicle. Took it back to the dealer where I purchased, almost two hours away, was informed the entire steering column would need replaced. The part came in, was installed and did not work when installed. This is absolutely ridiculous and uncalled for. I paid over $55,000 dollars for this vehicle and it is already failing. I should have stayed with what worked a Toyota. Very unsatisfied and disappointed in chevy. Buy America, see what you get, totally screwed, regardless if it's covered under warranty or not, I am very disappointed! The dealership where I purchased the truck (Charlie Obaugh Chevy) is doing what they can, but you, CHEVROLET, are ultimately responsible. Now I'm driving some little piece of crap rental while my $55,000.00 new truck sits two hours away! What are you going to do Chevrolet to make this right, and turn me into a happy customer? I'm guessing nothing, since I've already purchased the truck. If you care to contact me my number is [protected] (c) [protected] (h), name David A. Broce, 188 Lemon Lane, Lewisburg, WV. 24901.

I took my 2017 Chevy Camaro SS in to get serviced at Winn Chevrolet. My Service Advisor name is David. I have 29,000 miles on my vehicle and I purchased and extra extended warranty. My check engine light was on previously before I brought it in. They kept my car for 3 days and said they couldn't find anything wrong with it. When I picked up my car, I tried to let my convertible top down, the dashboard warning indicator code stated that my canvas in the back wasn't connected. I brought it back to Winn Chevrolet and after it was examined by the technician. I was informed the brackets that hold it together was broken. I then asked the service advisor were are the broken pieces in my trunk, He couldn't find them. The service advisor refuse to take responsibility for the broken brackets and went and got the manager that sits beside him. The manager stated that they would cover the labor, but I would have to by the parts. I told him that my check engine light was still on and that I would be leaving the car so they could find the problem once again. I check back the next day and I was informed that I might have a vacuum leak and they would have to clean my fuel injectors to find the problem and that service wouldn't be covered by the factory warranty or my extended warranty. I was also told that the problem may be a bad lifter. I informed them that I would pick up my car tomorrow that they have had a total of 5 days and have done nothing to correct the defencies.

I purchased a 2018 Chevy Colorado from Reliable Chevrolet in Albuquerque in late December. They made all these promises that they take care of the customers. I got a 12 month 12,000 mile bumper to bumper warranty. I took it in for a noise in the heater and for the tires bouncing and a molding that is torn. They keep the truck for 2 days and then told me that the bouncing is normal. I have had 5 trucks before and know when the tires are out of balance. Then they tell me that the noise in the heater is normal. Which is bull because I went to drive a new one at another dealer and it doesn't make any noise. Reliable Chevrolet in Albuquerque makes all these promises and lies.

Recently, I had a very disappointing experience at one of your Chevy dealers. My wife drives a 2006 Chevy Trailblazer SS. She loves this car. We have maintained it and it looks great and still drives like it's new. We maintain this car to showroom standards. To us, it is a great advertisement for Chevrolet that a car lasts this long and still looks and drives so well. Many people comment on our car, and some people take pictures of it to show to their friends, and several have asked to buy it from us. People in parking lots come over just to look at it. However, a week ago, my wife started the car and it shut off immediately. I tried it and it did the same thing. We took it to a nearby Chevy dealer in Fairborn Ohio, and they could not fix it, said it needed a PCM/ECM part that was discontinued. They said they checked with every Chevy dealer in the country, and no one had that part, #[protected]. I had to pay for the diagnostic analysis that was performed, $164.40, and I received nothing in return. How can a Chevy dealer not fix a Chevy car. They told me the car was undriveable. My wife wants a car that she can drive, not one that sits in the driveway, as this dealer said it could not be driven. A friend of mine told me to try using the other FOB we have, and I went to that dealer, started the car and drove it home. My friend has found the aforementioned part needed, and he is going to fix our car for us. This whole dealer experience is unfair and not customer oriented, and I will never go to that Chevy dealer again for anything, as I feel they did not treat me right, and did not accept the challenge to fix my car. Other individuals I know have said that they have never heard of having to replace a PCM/ECM on a car like ours.

Frame rusted. Truck is unsafe to drive. The rest of the truck is in good shape. I've looked online and see this is a common problem with this model truck.

I took my Malibu in due to a vibration when driving over 55mph an a clunking noise. Service adviser stated he and the mechanic test drove my car on two occasions and found no issue. Took my car to another Chevy dealer, they found that the transmission mount and both control arms needed replacing. This is the second time Henderson Chevrolet found no issues and issues were found at another dealer. Service adviser swore the car was driven to test but also stated his mechanics worked on commission. I take it the service adviser and mechanic don't care to do work that is covered under warranty.

2013 Chevrolet Silverado 2500 HD, dash cracked 3 months after the extended warranty ran out. I contacted Chevrolet and they did offer to pay half for the repair but was still going to cost me $800. Little did I know the dash was going to crack in 3 more places. Very cheaply made. Further since, I have had to replace replace 2 exterior door handles and every single automatic lock on the vehicle and both front automatic window motors. The radio LED display is out and I cannot tell what channel I'm on and today I noticed rust forming around the third brake light on the roof. This truck only has 61, 000 miles on it as it is not my daily driver. A new truck now costs as much as a house so that is not an option so I guess I'm stuck with it. I've bought Chevrolet vehicles my entire life and currently have 4 sitting in my driveway. I had hoped they would instill more quality in their vehicles considering the prices of new vehicles but I was wrong. What a shame.

Just purchased a 2021 Trailboss LT from MacIntyre Chevrolet in Lock Haven, Pa the end of July. I had the dealership order and install the Tonneau Hardcover for me. From day one of picking my truck up, I was having issues with the cover folding back easily into the hard box. While on vacation, a week after purchasing my truck, the cover came off of the track and was extremely difficult for me to get back on. The rubber stripping around the cover is torn and the track on the one side is bent. The dealership has been a nightmare to deal with and will not replace it for me. I've been trying to get this issue resolved for over a month. The dealership is only willing to fix it, not replace it. I had a second dealership look it over that is closer to my home, Frederick Chevrolet, in Lebanon, Pa and their tech told me that the cover wasn't initially installed properly and that's why I was having issues opening and closing it.

I would like to buy the Montana that you currently ONLY sell in south America. Why are you always behind the times?

I have a 2021 Chevy Colorado and my concern is the xm radio station and the rest is brightly lit. The song and the artist is very very light. I have been to the dealer twice and told Normal. Hard to believe. Called Chevy and XM radio. XM blamed Chevy and Chevy and they said go to the dealer. Time to get off the merry-go-round please.

Thanks

Jim Maxham
1161 Diana Ave
Naples, Fl 34103
[protected]@hotmail.com
[protected]

In 2015 I purchased a new Suburban from Portsmouth Chevy. At the time they sold me a $1325 Extended Service Plan for 7 years or 100, 000 miles. I tried to have a item fixed and it was denied by the First Extended Service Corp and they said it was Portsmouth's problem. They quoted sections of the contract that are not on the original contract. Do not buy from them.

Hi,
I ordered my Camaro in February 2021. Because of the chip shortage, it has been delayed. Ok, no problem. However, there have been at least 5 changes to the ETA since then and now the car is completely built and put in a lot awaiting the chips.

This car will be delivered to Florida. I live in Connecticut. I have planned a special trip to visit family and drive back. It is Summer and many friends and family are planning around this particular plan... This is ruining my summer. Things are being held up because I keep thinking it will be ready any day now..

If Chevy would give a realistic time frame I could at least plan around that. If this will be available by Christmas that would be fine, but just please tell me this. Why the big mystery? There is no way you can tell me that they have no idea when this will be ready. I am sure they have an idea, a ballpark, a guesstimate... something!

My problem here is the courtesy, not the delay. They should be telling people the information. Waiting on pins and needles thinking it will be ready any day now is unforgiving if the reality is more like a few months from now. What happened to common courtesy and customer service? I feel like Chevy is just a money machine and nothing else.

Is this the correct way to treat your customer base or am I off-base here?

My VIN is: 1G1FC1RS2M0138097

I would really like a realistic time frame for this.

Thank you.

-Dave Streicher
[protected]
[protected]@gmail.com

I bought a 2013 For fusion with warrenty and gap insurance. Dealership lied repeatedly that Missouri tags would be received by mail in 2 weeks. Them stated were mailed to wrong address. After numerous phone calls speaking to sales manager, tags department, and others at dealership was told they were charging us another 800. To get the tags and we now had to get the car inspected in Missouri after they knew I was going to be in Missouri right after I bought the car and could have done it then. Temp tag expired and they issued another one after continuous communication and refusing to pay them any more money. They lied about the inspection and tags for over 2 months. Finally the tags showed up in the mail. The vehicle itself has no air conditioning, and there is something wrong with the transmission we were originally told was the ecoboost motor. We had to wait weeks to get the car in to be evaluated as they told us they had no rental cars and was going to have to go through enterprise for a rental, but then said if we could bring the car in a few weeks, which was today at 3pm, they would have a car for me to drive. After arriving we were told they did not have a car for us, and after calling the sales manager out on the continued communication and using a curse word, was told to leave so he did not have to take responsibility for his own negligence throwing the cheverolet customer service section under the bus stating they don't know what is going on and know nothing because they are not at the dealership. After calling the dealership 2 days ago was assured apt and loaner was still happening. Received an email yesterday verifying apt again, show up, and complete disorganization from staff, and BS from the sales manager once again. He should be fired. Called ford dealership and filed complaints. Calling and filling out every complaint form possible as well as called the dealership after arriving home to request general manager information and further complaint information and was REFUSED this information because of stating we would seek legal help. We have no representation at this time. I would no recommended this dealership to anyone, and think it should be looked at with a fine toothed comb for fraud.