Chess ICTphone and broadband

Chess ICT are conmen and need to be stopped!!!
They are refusing to accept no less than 3 different contracts for the Never beaten on price gaurantee"
i moved premesis and they couldnt supply broadband and phone to the new unit... i asked them to move the line over which they put into BT who sent a contractor out who said he couldnt install the line as he needed a cherry picker to do the job, so i had to wait 2 more weeks when a BT engineer came out and managed to connect the line to my premesis... the phone line was noisey and i couldnt use it, and the broadband speed was unacceptable.. less than 1.3 mb most days so again unuseable, when i complained chess's responce was well you will have to upgrade to fibre - the guy i was dealing with gave me the price of £50+vat a month, bearing in mind i was already paying around £32 inc vat a month... this suddenly jumped up to £48 for the same service!!!
So i shopped around and found no less than 3 other cheaper quotes and went back to the sales guys who said " you have beaten out never beaten on price gaurantee" so I took out the new contract with Vodafone which is £32 a month for fibre! so what i was paying for chess for a service they couldnt actually supply!

so now they want £295 termination fee for a service they havent actually supplied!!! AND refusing to acknoledge emails and questions regarding the NBOP making all sorts of excuses trying to say the NBOP doesnt count!!!

But 3 members of staff, in completely different departments have all told me that i WOULDNT be charged!!! yet here is the demand for money for a service thay didnt supply!

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.