Cheap Caribbean review: Payment not refunded/no extensions

Me and my husband had spent close to $4k for my 50th bday.Which btw was a disaster! trip was cancelled and we had our money put in their company future credits! what a joke and we had insurance on the trip as well. Did we get the refund no we were denied. Imagine that? then we tried to rebook another trip to puerto rico and guess what? covid hit! had to cancel that trip. Not only did we get penalized and lost more money. This year i tried to request another extention for next year 2022 and they tell me my credit expired today.. Hum? funny when i call them last month and requested the extention as well to no avail they denied us again. I don't understand why they have the right to take our hard earned money we paid to go on one of their vacation packages? why is there an expiration date? i called again today to no avail again after arguing with them that this isn't right to those of us who paid them for a service and that with covid and multiple restriction that we all have to endure are getting screwed over! i wouldn't recommend this company to my worst enemy! their theives and crooks! plus when i had to cancel our puerto rico trip i was told on the phone by a jose palma mendoza that they would be mailing me my credit on a debit card back to us. Guess what? never came in the mail! imagine that! i'm going to seek legal action again this company!