Cheap Caribbean review: Deadline of travel credits

Hello Apple Leisure Group,

This is my 7th time reaching out to you on this website. The first time which was about 5 days ago. I heard nothing from anyone. First I would like to say that I have been a loyal customer for about 15 years, please check your records.
I have wasted approx. 5 hours in the last week on emails and phone calls. Everyone that has called me back is a lowly customer service representative that speaks very poor English. I have asked for a supervisor 10 times and nothing. I have asked for someone with authority and NOTHING! I Always using Cheap Carribbean. I also tell my friends about it. I am simply trying to use my credits that came to me because our April 2020 was cancelled due to COVID. I wanted to use the approx $9, 200.00 USD for the April 14 2022 Easter holiday. You guys informed me that I must use them by March 30 2022. I am asking you to please try to help me. I am a loyal customer and I need your assistance on this. We are talking a (3) week extension. I cannot afford to take (2) trip or lose the $9, 200. I want to stay loyal to you. I do not feel that my I am being unreasonable. Please help me in making this right. I am not the type of person that will scream and extort companies on social media (facebook, instagram, tik tok and snap chat). However my kids are. They very much would like to travel with there school during the Easter holiday. We can only afford (1) trip in this terrible economy because of Covid. Please get back to me asap because I want to book this. Thx Anthony dickow