Charlotte Russe
reviews and complaints

Was told to contact customer service about my gift card which is no good. No one will respond. I understand they changed ownership but the new company will not honor the gift cards. So I'm just out the $29 still in my card?

They sent my package all the way to the wrong side of the country, an which I tried to cancel but their site wouldn't let me cancel...so I called to complain, they have me tracking this order and calling all over the place when all I want is a refund or my stuff. They have refused to resend my stuff to the right address or they won't refund me untiil the items end up back at their warehouse... Which might be never because its probably sitting in the hallway of an apartment building in MA. This broke college student is very upset.

I ordered 4 items off the Charlotte Russe site. I got the email saying 3 of the items have shipped. Next I got a email that one of the 4 items was out of stock (Even though it was sitting right there on their website for me to purchase it) so a day later I look and the item that was canceled out of my order was back on the site for sale again so I called the customer number and complained and asked why didn't they just put my item on back order and then send it to me and they didn't understand me so I stopped caring about that one item because they didn't charge me so I wasn't too mad about it anymore. SOOOOOO then im waiting in the mail for 3 items, I get a bag in the mail today and there is 1 item in the bag but the slip says all 3 were in the bag and im like AWWW HECK NO so I called the customer service again to make sure they know I only got 1 of the 3 items today and he was like "oh those 2 other items are out of stock" and so now im getting my money back and im never ordering from Charlotte Russe website EVER again because I was charged for 2 items only for me not to get them and then those 2 items go out of stock. Like really now I paid for those 2 items and then they just sell it to someone else.. Now I have to wait 7-10 days for my money back... THEY HAD NO PROBLEM TAKING MY MONEY BUT NOW ITS GOING TO TAKE OVER A WEEK TO GET IT BACK? SMH PA-LEASE !

I think it's unfortunate there seemed to be some kind of system error that screwed you over, but trust me, lowly phone operators and store associates have little to no control over these situations. If they bend the rules to get you what you need, they could be fired. I work in retail and usually we'd love to help you get what you want (within reason), even for unpleasant customers, if only to get them off of our backs. Also, being all huffy to the associates isn't going to get you your money back any faster, keep in mind, they are PEOPLE, and people have short fuses, especially when getting chewed out for something they have no control over. I've only just placed my first online order for CR yesterday, so I can't say anything about their online/phone costumer service, but the associates at my local store are very sweet and helpful. As a retail worker I'm really not surprised they were a bit...short with you. You weren't exactly being agreeable, and assuming you are an adult of sound mind, you should be able to understand S*&T HAPPENS. Grow up and stop being so unpleasant and maybe you'll have better experiences with people.

haha you shopped online. if you had half the sense you claim to have you should have realized the inherent problems of shopping online, one being not seeing first hand the material of the item that you are buying. you are should be lucky enough to have them return the item to the gift card so you may return to the store to purchase an sweater of your standards for the winter and move on with your life. the irony of how much you despise charlotte russe due to the major hindrance on your personal life and, lest we forget, the INSUBSTANTIAL amount of $3 to be returned to the gift card. This is the most asinine, crybaby complaint I have seen so far on this site. You live in the greatest country, in the greatest age in the history of the world and you spent more than 3 hours of your very precious life arguing a principle that means nothing to anyone but yourself. If charlotte russe bothers you this much I pity your husband. In other words, get the f*** over it. all of you... its just a sweater. its just a sweater. you want something to complain about, go to iraq, wear a giant blanket, smell like ### sweat and have no right to voice your thoughts, until then. shut up!

I also have a bad experience with Charlotte russe. But this is in their stores. I think their staff is very misleading, I went to charlotte russe at Dulles town center Virginia. I went straight to the $5 $10 racks since I only needed a sort of hippy looking top I was going to wear once in an event. Anyway I grabbed one from the $10 dollar rack and got charged $24 for it. I told the lady I got this from those on sale racks and she said someone might have just misplaced it there, so fine, I didn't want to argue anymore and purchased the item anyway. I thought it was my fault for not checking out the tag.

So I was still an avid fan of their store. I honestly like their shoes clothes and accessories, if course I decided to go back to shop again there. Only this time I thought of checking out the tags first before checkout. I went to the premium outlet stores this time. This is in leesburg Virginia. There again were their $5 $10 and $15 racks and I saw that they have there clothes which have price tags for a much much higher price. I thought I know better than to fall for this and went to their clearance section instead. I saw a pair of leopard short WITH A PRICETAG OF $4.99. I also bought a pair of boots which was on a $9.99 sale just on that day. Upon checking out, here we go again! They charged me more than what I was expecting. The girl charged me $9.99 for those shorts which had a tag that said $4.99. I asked her how much the shorts are and she said it's $9.99. I told her that the PRICETAG says otherwise and she said " oh someone might have just placed that there. If it was on sale it would've been hung on those racks up front" ( she was talking about those misleading $5 $10 racks) anyway, she didn't even act surprised about the wrong price tag. She didn't even double check or whatever. Next thing you know she took out the $4.99 tag and said she removed it so if ever I plan to go back to return the item it won't be $4.99. Well wow, that helps? The line was long and I didn't want to argue yet again so I ended up paying for the items at a price I was not expecting yet again.

Very bad customer service. Very bad and dishonest brand. I don't even know how to shop there again. What's the point of putting those sale racks and price tags on? Very disappointing.

I love Charlotte Russe clothing, but today i was treated very rude by one of the cashiers. I asked why my bill had rung up to so much because i miscalculated the amount i would be paying. The woman quickly read off how much everything acting like it was such a burden to her. The store was not busy so it is not like she was rushed for time. I paid with a gift card and the woman was very rude about how to use the card to pay. After the transaction i thanked her and the woman tossed me my receipt and turned around without another word. How rude! I can understand if someone is having a bad day but do not let this show at work. I do not appreciate the rude behavior and will consider taking my business somewhere else the next time i shop.

maybe you're just a [censor]. since you seem to have problems at so many places you go, you're probably the problem. and honestly, the ceo doesn't chill at the call center. so maybe she really was the highest person you could talk to. though i do agree that your receipt should have had both tenders on it.

I too had a most unpleasant experience on the phone with them!@@##$% For no reason. I had a message that I would get 10% off my first order. When I went to check out (on line) I could not find a way to apply my disc . and only reason for ordering, honestly.
I had to call.
She said DOUBLE discounts don't count. I asked her to do what was best for me.
She ended up try to rip my discount down from eighteen dollars off, to eleven. Well, when shipping is six as well, I want my seven bucks.
She said it's too late. I placed it and you agreed to place it (all cause I could not get my order to go through with originally promised discount...Ugh). So, I had to be transferred and on and on.
He finally gets on and says..."I understand you are upset that you can't get a DOUBLE discount"...Such Hullabaloo!
He did, after a full 25 mins., get my deserved discount, miraculously.
I said I think this was avoidable, and should have been more pleasant.
He then snarled..."So, is there ANYthing else I can help you with"...Like, can I please be done with you and not! apologize.
I said, "I doubt that".
Sorry to vent. Glad others did it first! :>

I AGREE. I WAITED OVER A WEEK TO RECEIVE AN ORDER. THEN I GET A PACKAGE WITH NO ORDER AND SOMEONE ELSE'S (A STRANGER IN NOTHER STATE) INVOICE IN IT- BUT NO ITEMS? OF COURSE I CALLED AN COMPLAINED. NOW THEY SAID MY TOP I ORDERED IS OUT OF STOCK AND MY PANTS ARE NO LONGER ON SALE. NO APOLOGY, NO INSTORE CREDIT FOR THE HASSLE OR EVEN A 5% OFF COUPON--- NOTHING! IN FACT, NO REFUND UNTIL I USE THEIR SHIPPING LABEL, GO TO UPS AND SHIP THE BACK THIS INVOICE.. A DUMB PIECE OF PAPER AND IN 2 WEEKS I WILL GET REFUND? I FEEL LIKE CALLING THE CUSTOMER ON THE INVOICE AND LETTING THEM KNOW CHARLOTTE RUSSE SENT ME ALL THERE PERSONAL INFORMATION. I WILL NEVER SHOP WITH THEM AGAIN.