Charlotte Russe review: defective shoe

Style of high heel shoes are Klarisa P-ND. Color is Nude patent. SKU of the heels are [protected]. Wore once to go to dinner and back home. Wore mostly on carpet. Not long at all and I looked at the high heels when I got back home and on the right one the heel part is not properly attached. Its not lined up correctly. The quality of these shoes are poor. The right heel is defective and could cause injury. I would like a full refund or exchange in same value. The person who I talked to in the store was rude and she said " they are just glued on wrong, but not falling apart." To me that is a defect. Thank you so much for helping me!