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I live in St. George Utah and drove to Las Vegas NV to do some shopping ( 120 miles away), We do not have a Charlotte Ruse in our town. I went in and purchased 2 pair of pants which I love! However, the next day when I had put them on to my surprise they left a sensor tag on 1 of the pair of pants. The Lady that helped me when I brought in the pair of pants that THEY missed the sensor tag was so RUDE as if it was my fault. You should have been apologetic to me! Instead she had to look and make sure I didn't steal them... I could NOT believe what I was seeing. This happen ALL the time that I shop here weather I shop in Las Vegas NV or in California. I don't understand why it's so hard for the retail staff to take off those tags. I love the pants there but I WILL NEVER SHOP THERE AGAIN! Let me give you a pointer after working in customer for the past 15 years LISTEN TO YOUR CUSTOMERS and MAKE SURE THEY ARE HAPPY!
The complaint has been investigated and resolved to the customer’s satisfaction.
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That's standard procedure to make sure you didn't steal anything. People make mistakes.
If the sensor tags get left on "all the time" then maybe you should check to make sure they're taken off before you go? "Fool me once, shame on you; fool me twice, shame on me."
"Let me give you a pointer after working in customer for the past 15 years LISTEN TO YOUR CUSTOMERS and MAKE SURE THEY ARE HAPPY!"
Customer service is a very ambiguous term. There are literally thousands of situations and definitions for it. Every customer service environment is different.
hold on., you didnt hear that loud annoying beeping noise when you left the store?