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Chain Reaction Cycles
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Chain Reaction Cycles
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1.2 25 Reviews

Chain Reaction Cycles Complaints Summary

0 Resolved
15 Unresolved
Our verdict: Engaging with Chain Reaction Cycles at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Chain Reaction Cycles reviews & complaints 25

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Newest Chain Reaction Cycles reviews & complaints

ComplaintsBoard
M
5:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chain Reaction Cycles Delivery orderid:CRC6342789203

Hi I placed an order for Hope Tech 3 E4 Mountain Bike Disc Brake Pads On 22 April 2022, the next email I received was to confirm my order with tracking number T00A1A0045927714 on reviving this email I realised my address was wrong. I tried everything I could to contact evri to correct this mistake, they confirmed I needed to contact chain reaction cycles to change this asap, so I did that straight away as the item wasn’t due to be delivered for 3 days. Chain reaction cycles confirmed they would inform Evri. Unfortunately the item still went to the old address. I had to go round there in hope that someone would be in. But unfortunately no one was so I left a note to explain the situation, but still haven’t heard anything back. I’ve done everything I can to try and sort this out. All chain reaction cycles said was they can’t do anything until the item is returned. that is not a acceptable solution as I have no item and no way of getting it back and I’m also out of pocket.

Desired outcome: It would be great if I could be sent a new item, in the hope that the person it was sent to by mistake returns it eventually or by way of a refund so I can buy the item I need again.

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R
12:26 pm EDT

Chain Reaction Cycles customer service and pricing policy

I wish to make a formal complaint regarding the above order, your customer service and policies. I placed this order late one evening then early the following morning found the same item £30 cheaper on your parent company Wiggle. I contacted you immediately however your policy is to price match with vouchers, which I didn't want. Attempts were made to cancel the order however it was not possible. The advice I was given was to refuse delivery, failing that I could return free of charge. I was not at home and delivery was accepted by my neighbour. When I attempted to arrange the return through live chat I was advised it would incur a £20 charge as I had not refused delivery. I was not made aware of this when I attempted to cancel my order and the transcript of the online chat should confirm this. Given my dispute I preferred to speak to someone in person. It took me 2 days to get through to customer services only to be told that unfortunately there was nothing could be done about the charge. I revisited my dispute with another member of staff who eventually agreed to reduce the courier cost to £10, which I accepted reluctantly. When asked if there was anything else I fed-back that if CRC had the same pricing policy as Wiggle this situation could have been avoided. Following this conversation I revisited CRC website and low and behold the item had been reduced to the same price as that on Wiggle. As you can imaging I'm extremely frustrated with the situation, the amount of time it took to to resolve my dispute, the outcome of which I find unsatisfactory and has left me out of pocket. All. of this was unnecessary and avoidable had CRC reduced the price to match that of their parent company Wiggle when I requested it. CRC would have received my business and I wouldn't have been inconvenienced both financially and with the time spent disputing the matter, which has also incurred me telephone costs.

I would appreciate a response to my complaint and hope you can see fit to consider some form of remuneration for my inconvenience.

Regards

Ruth Pryce

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1:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chain Reaction Cycles customer service

I have purchased products in the past from Chain Reaction with no issue however the last order was a disaster. It takes an issue with this company to really find out what they are all about. My order qualified for free shipping and I selected the longest time interval (10-12 days via mail Canada Post) which induces the least amount of cost since it is not expedited. Typically when Canada Post is used there are no extra charges. If a courier like DHL, UPS or FedEx are involved their border brokers will definitely add extra charges. For example my order was for $147.00 of merchandise and the extra charges totalled $47.92 due to DHL's involvement. Obviously a $47.00 charge on $147.00 would not be worth the online purchase. So the question to Chain Reaction is why did they involve DHL when previous orders did not with the same shipping option requested. Chain Reaction customer service would not answer this question and would not acknowledge their mistake. One of the items was not as advertised so I went on their site and followed through with their return procedure. Turns out it would cost $20.00 to return a $35.00 item (liner for shorts) that weighed nothing and could be sent in a envelope. So there system creates automatically a return shipping costs that would eliminate the feasibility to return an item. Best to avoid using Chain Reaction there are many better online companies.

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8:17 am EDT

Chain Reaction Cycles [protected]

"message:

From:"[protected]@chainreactioncycles.com"
Date: 20 september 2018 at 10:28:21 ist
To: [protected]@icloud.com
Subject: re: re: warranty ref: [protected] [#3613495]
Reply-to: [protected]@chainreactioncycles.com"

You have got a bike back at your store since more than 10 days.
My son, who is 17teen still have no money on the account.
Next step it will be to make it public and complain further with legal action included.

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K
1:06 pm EST

Chain Reaction Cycles I would say that this company orders it's ©/fake/replica& products from illegal Chinese manufacturers

I spent many hours on the internet researching and choosing two pairs of sports training shoes which Chain Reaction Cycles advertised on their site as being in-stock. They were ordered so as to be delivered in time to be given as Christmas presents.
I had read mixed reviews about the company and oh how I wish I had listened to the negative ones! Upon completing my order I added on numerous pairs of sports socks to be worn with the shoes. A few days later I received an email to say that my order had been part-dispatched! I emailed the company to question why only part-dispatched? as they were advertised as being in-stock and would surely arrive as one complete package? A couple of days later they replied to say that an item (but did not state which) could not be included due to "fulfilment" reasons? and had therefore been cancelled! and that a single delivery package may not occur as items are gathered from many distribution centres and warehouses from around the world. I requested to know which item had been cancelled and was informed of it being one of the two pairs of training shoes! A further couple of days later I checked the progress on my "part-order" to see that the second pair of trainers had been cancelled by the company without any notification! a couple of days later they get back to me to apologise and blame "fulfilment" reasons? and that they were including a complimentary 5 British Pound e-voucher (which can only be spent at Chain Reaction Cycles!). I have had no true explanation of this goods dispatch failure and act of false advertisement. I would say that this company orders it's "copy/fake/replica" products from illegal Chinese manufacturers! BEWARE OF THIS COMPANY!*******

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Pontrean
, GB
Aug 22, 2019 12:37 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Have phoned and emailed for two weeks now still no answers or replies over a £3000. Lapierre overvolt that is not working but still guaranteed

Chain Reaction Cycles Customer Reviews Overview

Chain Reaction Cycles is a leading online retailer of cycling gear and accessories. Our website, chainreactioncycles.com, has received numerous positive reviews from satisfied customers. Here are some of the key points that stand out:

1. Wide Selection: Chain Reaction Cycles offers a vast selection of cycling products, including bikes, components, clothing, and accessories. Customers appreciate the variety of options available and the ability to find everything they need in one place.

2. Competitive Prices: Our prices are highly competitive, and customers often comment on the great deals they find on our site. We offer regular sales and discounts, as well as a price match guarantee.

3. Fast Shipping: Chain Reaction Cycles offers fast and reliable shipping, with many customers receiving their orders within a few days. We also offer free shipping on orders over a certain amount.

4. Excellent Customer Service: Our customer service team is knowledgeable and responsive, and customers appreciate the helpful advice and support they receive. We also offer a hassle-free returns policy.

5. User-Friendly Website: Our website is easy to navigate and search, with clear product descriptions and images. Customers appreciate the ability to filter and sort products to find exactly what they need.

Overall, Chain Reaction Cycles is a highly reputable and reliable online retailer for cycling enthusiasts. With a wide selection, competitive prices, fast shipping, excellent customer service, and user-friendly website, it's no wonder that our customers are so satisfied.
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Contact Chain Reaction Cycles customer service

Phone number

+44 28 9335 2976

Website

www.chainreactioncycles.com

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