Cebu Pacific Air Online — double charges, no flight, no refund!
I was happy to know that we could book online with our local airline company without the hassle of going to a ticketing agency... So I made a booking for my mom and sister at first a flight to boracay on may, and it was successful... It went out smoothly, although I notice that the moment I processed my credit card payment it took a while before I got my booking confirmation since they need to verify the transaction with my bank, I got a call with my bank that day verifying my transaction made. (this happens because I hardly use my credit card for non us purchases, and since I did not inform my bank that im am out of the country and i'll be using their credit card, and im not either in the philippines, so they need to verify).
The following day, I made another transaction this time for my brother who is following them to boracay.. I made several attempts, just soon after I finished encoding all the payment details it did not get through.. I almost gave up, I thought to take just one more try if it still didnt get through then thats it.. End. But it did this time. They got me a reference number for that flight schedule yet, and will just wait for the final booking confirmation.. And so I waited.
I made sure I checked my credit card account regularly to keep an eye of the charges.. As the first charge appears, and I got the booking confirmation for my mom and sis. Then followed by several cebu pacific charges for five times of $13.+ but I got a refund after refflected five times as well. — > this must be the several attempts I made during making that transactins keep failing.
Then, another charge of $36.+ but guess what?? There"s no refund refflected after that. (This is w/ my 1st cc) the other credit card that I use is when I got my reference number on it, the $14.+ charge.. And it also refflected already on my account.
I tried calling costumer service after a week of waiting for that confirmation, but they just told me that it did not went through and there's no booking confirmation for that transaction.. Tell you, customer service sucks! They have told me to file a complaint for the bank since it already to their hold for this matter. They talk with sarcasm, and I was horrified how they handle this kind of situation rgarding complaints. Hello!!! Cebupacific made that charges and not my bank! My credit card company would make adjustments if cebu pacific will confirm for the refund! Very easy simple sulotion, that even a caveman and a monkey can do it!
Excuse my rant: I cant even file a a bad review to their website, that supposed to bem they should have it, just like any other online company for clients protection and could find way to improve their very poor service!
Watch out for your credit card bill when purchasing"philippines online market", this is all I can say, just like our poor system. It cant be trusted!