CarTrawler — office closed on us 10 minutes after our car was due to be picked up
We booked a car very near to closing time. This booking was happily acepted by the local agent. However the office closed on us only 10 minutes after our car was due to be picked up, without waiting for us. By the time we got there, within 30 minutes, the agents were gone. were informed that our booking was valid for 3 hours, but nobody was there. When we came back in the morning, we found out that the booking was cancelled.
We were not contacted by phone despite them having our local number, and they cancelled our reserve but charged us anyhow, and they refuse to refund us.
Never came accross such and unproffessional bunch.
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