Cartrack
reviews and complaints

I'm having the same problem. Last week pushed the button cause I felt something was not right only to realize that is not working. Their customer service is very poor. I have been transferred from pillar to post. No one is getting back to me to resolve this. Their phone are not working they keep getting cut off. But when you request to be called for a qoute you get a response immediately. Fraudulent and incompetent indeed.

Please note that this is unacceptable, as I have send through emails to Cartrack to cancel an agreement because my car is not moving all.

There has not being any response and now I have been handed over to a legal team.

I will not accept this and If this is not resolved then I will take it to the ombudsman as unfair practices.

I need a response today and can this email be acknowledged and not be ignored.

I then get an email from Thapelo Tshilwa * see below

Good Day Miss. SEDIE

We acknowledge receipt of your email.

Please note we had a look at your account and transaction history.

We acknowledge that you requested the cancellation and was not assisted.
Your account had arrears from last year December hence it was handed over, however we will credit the amounts billed from Jan and you can pay the amount that was due before cancellation request.

I hope all is in order.

Kind Regards.

Please see my email to Thapelo

Good day THAPELO

I trust all is in order

Please sent me the amount then I will settle so that I can put this to rest its now annoying me because your collectors are calling me everyday.

Its not my fault that your company decided to ignore emails that I send to cancel this.

I want to pay this today, please send figures and banking details.

After payment please send an email your collectors. to stop calling me and take off my name on their records and I want confirmation that this is done.

Kind Regards
Mashadi S

Please see email from Thapelo at 16H10 since I had sent him the email at 9 in the morning

Good Day

Please note we no longer have access of your total outstanding.

Please make payment arrangements with agents from handed over company.

Kind Regards.

After being told that I will get the amount owing then I am being sent from Pillar to post.

I want this to be resolved today

I talked to a lady who was handling my appointment based in the joburg headquarters on the 12th of November 2020 around 12:40 regarding wby the technician didn't pitch. She told me that she had set up an appointment for 8 am and that the technician had shifted it to 3pm. When I asked why I had no knowledge of it she then said she would put me through to the polokwane offices and proceeded to tell her colleague, "this lady is complaining about [censored]!"

I am so upset. My unit doesn't work, no one cares.
Only operators answer the phone (sometimes).
they never actually book a repair.

I been reporting this faulty unit on one of our trucks for over a week. The unit stop responding on 8/11/2020 at 22:15 SA time. Eventually on the 13/11/2020 they told me they would get someone to contact me to book a repair. It's the 17th today, and nothing been booked.
So what I have found is that an email was sent, but their emails are slower than the postal service as it only reached them on the 16th. According to the Pinetown operator no one called me as the email was not sent to anybody. She said it was just sent. I said it needed to be sent to someone and I need to speak to that person. She promptly transferred me to another operator. After going through the wait I explained myself again and went through the lengthy security check again, and soon realised that the Pintown operator was sneaky and transferred me to Johannesburg. I was horrid and demanded to speak to a manager, and several calls and several transfers lead to un answer or cut calls, and no managers. I have tried to call the Pinetown branch again, and cant get past the stubborn operator
There service was never like this before. What has happened to them?
Are they under new management.
If you are asked to be put through to a manager, they refuse, or put you through a call which is unanswered and eventually cut or transfered back.
I leave messages for a manager to call back, but thats like expecting a chicken to grow teeth. They never do.
Even the operators take time to answer.
My main question is:
Is this the emergency protocol of there response time, as its the same number I must call.
Now I envisaged an emergency, maybe a common hijack.
First before you get to an operator, or a self help menu, you have to listen to a lengthy self advertisement of how great they are, and how efficient they are, and wonderful they are and quick to respond they are, and need I go on. Then you got to listen to the self help menu, then you need to select an option. Then as you go to the next department, you have to first listen to the self advertisement of how great they are, and how efficient they are, and wonderful they are and quick to respond they are, and need I go on.
You then need to do the security check which is also lengthy, and then explain yourself, and when you think your there, they will transfer you to another department. You go through all the advertising, menus and security checks and transfers several more times.

No. I am just frustrating my self unnecessary. Cartrack is supposed to give me peace of mind. Are we safer. Can I count on them in a time of emergency. Can they rise up to the occasion.
The answer is no, as they need to fix the unit first before they can rise to the occasion.

I have been trying to deal with their fleet management dep, the Pinetown branch and also the client services department as well as the repair department. They pass my calls to each other each not being accountable.
I guess That I am not important to them, but I would still have to honour my contract and pay my bill, so they can get their salaries.

My Name is George Lourens from 'Delco Shipping, Client no 'DELC00011'

I desire for response for the service that we pay for. I dont even want an apology for their slackness. When The contract is over we will consider moving our business elsewhere.

Regards
The Director
Delco Shipping Contractors (PTY) LTD
George Lourens

Hi

I had tried to get company to reinstall devices without any assistance. Contract expired I sent an email to cancel up to date, they don't want to cancel contract

When ever I phone car track the phone just keeps on ringing and if they answer they don't help me at all.

Then there was a appointment made to re-install car track in my car after it was stolen and the technician never came and no one has called me as yet.

The day my car was stolen they took to long to answer and had to many questions to ask before I could be helped. They are also not very friendly.

I there for would like to cancel my car track.

Regards
Anita Adams
[protected]

I bought a new car 6 weeks ago and immediately requested car track to remove the old unit to install it in my new car. They were unable to locate it and an agreement and payment of R1600 was made to install the new units. For the last 6 weeks I have been calling begging asking for the installation but the other end does not know what the other is doing. I have spent over R1000 calling. For a new fitment. The new insurance is putting me under pressure for a certificate. I have to drive from work at night alone after work afraid for loosing my car. Im afraid to drive anywhere as I live in a high crime area. I want to cancel my contract mmediately with no penalties as I have tried all I can to stay with the company. I can no longer risk my car and my safety. I'm a bread winner to 10 people and should I get hijacked my family would like to be able to find me. You have put me at risk.
Regards
Sibongile Mtetwa
[protected]

So far I had 2 trucks where the trackers stopped working.
Since the 21/09/20 I struggled to get an appointment, Finally got an appointment for the 13/10/20, I kept the trucks in the yard, Technician never showed up and cartrack was unreachable. Finally the next day I got hold of them many excuses later I got another appointment, This one was for the 18th of October which was a Sunday since I told them there is no way I can let the trucks stand a working day again. I drove to the sight of the trucks as per the time we scheduled, I sat here waiting and waiting. Called cartrack to find out where the technician is, sadly it was only the emergency control room and yet again the appointment was dishonored, I called them again to today on the 19th of October, Not 1 single person apologized for their incompetence. I can't believe a company with this non existent level of service still exists in this day and age. I made on final appointment for the 24th of October, If this appointment isn't honored I will have no choice but to move the whole fleet to another hopefully more competent company.

I've bought a car @ August paid R870.00 for the device re installation from my previous to my new car. monthly car track is debiting my account but my car is not tracked as yet. I've tried to make a booking for the reinstallation they keep on promising that they'll call me but they don't. Can somebody please help me here... Since well my car is not tracked but I'm paying my premium every month, should my car be stolen what will happen.

They deduct way more than i agreed to and not on the dates i agreed upon. They deduct atleast 3 times a month without my consent. I will not recommend this company to anyone. Worst service EVER.

The company is harassing me due to overdue account that resulted from a faulty device. Why the company expects payment when I don't have a functional unit in my car baffles me. I tried to replace the unit and the company failed to show up. I have indicated my desire to cancel my contract and everyday I speak to a consultant who promises that it's done only for them to start harassing me. This company has the worst service and puts profit before customer satisfaction. The different departments don't communicate because from the different phone calls it's clear that the left hand doesn't know what the right is doing and they expect us to trust them with our properties.

We had two cars where we have inserted car track as from day one we had issues with both of our case. the techniction firstly damage my one car battery while installing the unit how unprofessional we had to get a manager out to come and check as the car did not want to start. after a few weeks (not even a month) we told them to come and take out these units as we have to jump starts our cars ever 3rd day, then they cam out with excuses that our batteries was finished. Wihch it was not. Eventuallu after a huge fight they came to take out the units now they want us to pay for it which I will not as we had problems since it was put in and you can phone them their client service is pathetic. now we had to replace both our cars batteries due to the car track unit that was draining the batteries and we had to keep on restarting the batteries. I want car track to give me back my money of the two batteries that we had to buy we do have the invoices and my one month debit order as their unit did not do anything for me it only damaged our car batteries. On the form it was written that unit is draining batteries at the Boksburg branch where the manager said we must right it down.

Please phone my husband at [protected] he has the invoices with him.

Good morning

I have a booking for today for my unit to be installed and this morning it was cancelled due to the technician called in sick. The problem i have is that tomorrow is a week i have my car, if anyone hijacks me or steals my car I'm not insured.

I need a technician to install the unit today or i will be canceling and going with someone else that wants to business.

I wish for your speedy response in this regards,

Regards,

Angelique van Niekerk
[protected]

I recieved a call from the accounts department although I have explained almost everyday when they call that I am unemployed and lost my job due to covid. I have said over and over that I unfortunately cannot pay right now and I am trying to make a plan to organize money. All the operators were friendly but not this last call. Please go back to the call and listen. I asked him not to keep on interuppting me when I was trying to also speak and he said "I am the one who called you and cut me off. That was very unprofessional and distasteful. I am not happy.

i pay every month car track but my car is not covered i foned them they said the going to send a technician but no one came i email one of there workers but no reply i wasted airtime to get a hold of them im very furious can some do something im reversing my money

I mr ssw mate lay a complain to cartrack about there installation but no one is planning to help me if I m phoning the sales personnel they keep on telling me that they ll send an email to relevant people but no response after that. I m not happy about the service of cartrack at this moment. My car is not covered because at night I hv to take of the battery

I joined cartrack in July when I spoke to the Sales Person I told him that they must deduct only from end of August 2020 and he agreed. I told him that they can do the installation only in August after I paid and he said no he can do the installation immediately because it was a transfer. I had to pay R350 and R99 the end of July and R859 the end of August.

First the installor was late and was suppose to be here at 08h00 but only arrived to do installation at 13h00. Second after making the necessary arrangements 10 people phoned me to tell me that I am late with the R859 payments from July and I explained to all of them that my payment will only be due the end of August. Your calls are recorded and I asked them to check recording. They had the audacity to deduct my account on 18 August and now I have a returned debit order on my account.

After information almost 10 people about my arrangement they still deducted on the wrong date without my consent. I just received a call again today after calling Accounts 5 times.

Amelia
[protected]

Our company has been with CARTRACK for 13 years. In February they contacted me to suggest we replace all our units with new equipment. We have been having endless problems since then and they still require full payment even though the unit(s) are not working. Each time a technician is scheduled and the unit repaired or replaced. Within a week it will again not work. Definitely not the same efficient service that we were used to even one year ago. Today I phoned and asked to speak to someone in the complaints/management department but they keep cutting me off.

Good Morning

Im not happy with cartrack and how they handle their accounts, my cartrack unit was not working for 4 Months, i reported the unit and no one was sent onsite to fix the unit, the agent told me that im still liable to pay for a unit even if it doesnt work.

I didnt pay for the unit as the services where not rendered, should my vehicle been stolen then, the tracker would have been useless for me.

i need you to investigate this matter and give me feedback

ID:[protected]

Regards

Pitso tlalang

[protected]

car registration: JXV774MP. Cellphone: 0784386693March 2020 I randomly tested if my panic button is working then realized it wasnt a technician came and fixed it and now again 16/06/2020 I tested it only to find out it isnt working AGAIN. my concern is why am I paying for something that is forever faulty what if I was being hijacked only to realize its not working. 24/02/2020 I raised a query regarding the app not working on my phone. I was assisted by Lumka Ngomane via email who said she will escalate to queries that the login credentials have not been working on my IPhone she suspected I have been allocated an Android app. assist me or cancel my Tracker