CarTots
Reviews and Complaints

When I decided to purchase a car from CarTots, I was expecting to receive a quality product in a reasonable amount of time. Unfortunately, this was not the case. It took a staggering four months for the vehicle to be sent to me, and the lack of communication from the company throughout the process was alarming. I even had to hold onto an email as evidence of the situation.

Upon finally receiving the car, my experience only continued to deteriorate. The vehicle was faulty and had missing parts, rendering it unusable despite paying a hefty $400 for it. This came as a significant disappointment to me, as I had been planning to give this car to my daughter as a gift for her birthday.

Given this situation, I have been forced to take legal action against the company to address the fraud that I feel has taken place. It is unfortunate that such a negative encounter has transpired, but I hope that this review serves as a warning to others who may be considering doing business with CarTots.

I recently had an experience with CarTots, specifically their Mercedes zetros product. Unfortunately, my overall experience did not meet my expectations due to an issue with the car. After contacting the company representative about the issue and being promised a call back for repairs, it has been nearly a month and a half and I have yet to receive any communication regarding the matter.

As a parent, the safety and usability of my child's toys are of utmost importance to me. Therefore, it was highly disappointing to have encountered a problem with the CarTots Mercedes zetros so soon after purchasing it, especially since the car only held up for only 2 weeks before the wheel popped clean off from the axle. Needless to say, this left my child unable to ride his car and caused immense frustration and disappointment.

Moreover, the lack of response from the CarTots representative has only added to the inconvenience of this situation. It is imperative that companies such as CarTots uphold their promises and take responsibility for the quality of their products, as well as ensuring that customer service is a top priority. Unfortunately, this was not the case in my experience.

Overall, while the CarTots website may offer appealing products for children, my personal experience has left me with a negative impression. I hope that in the future, CarTots can put measures in place to avoid similar issues occurring and improve their communication with customers who require support.

I recently had the opportunity to shop at CarTots, and thought I would share my experience. We were in the market for a ride-on car for our child, and were hoping to find a product that would last longer than some of the cheaper ones we had seen. After researching a few options, we decided to make a purchase from CarTots.

Initially, we were pleased with our purchase and our child had a blast cruising around in the Jeep that we had chosen. However, our excitement was short-lived. After only a year of regular use, we noticed that the board in the car was starting to melt. We reached out to CarTots, hoping to get a resolution to the issue. Unfortunately, we were informed that we would have to pay for the replacement parts ourselves, which was disappointing but understandable.

Despite the expense, we went ahead and replaced the faulty parts, but it wasn't long before we encountered the same issue once again. This time, we were told by CarTots that there was nothing that they could do to help us. Needless to say, we were left feeling frustrated and disappointed with our experience.

Overall, I would say that while CarTots offers a wide range of ride-on car options, our experience left us questioning the durability and quality of their products. While it's possible that we simply received a faulty car, it is concerning that we were expected to pay for replacement parts without any guarantee that the issue wouldn't occur again. If you are in the market for a ride-on car, my advice would be to proceed with caution and consider all options before making a purchase from CarTots.

When looking for a ride-on car for our child, we came across CarTots and decided to give them a shot. At first, everything seemed fine as the car worked properly and our child enjoyed it. However, after just a few weeks of use, the car started to experience issues that required replacement parts. We reached out to CarTots in hopes of getting some assistance with the issue, but unfortunately, the service we received was less than satisfactory.

We were met with entitlement and a lack of willingness to provide the necessary support. When trying to resolve our issue, CarTots even had the audacity to inform us that they were "doing us a favor" despite our payments to them. Overall, our experience with CarTots was incredibly disappointing, and we would highly recommend taking your business elsewhere in order to save yourself the headache and frustration we experienced.

When making large purchases such as these, it's important to feel confident in the product and the support offered. Unfortunately, CarTots fell short in both of these areas. It's important to find a company that values and prioritizes customer satisfaction, rather than treating their customers as if they're doing them a favor by selling them a product. We hope that our experience will help others make an informed decision when considering where to buy their ride-on cars for their little ones.

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I had the misfortune of ordering a car from CarTots.com for my 7-year-old daughter's birthday. I thought it would be the perfect gift and was excited to surprise her with it, but unfortunately, I was left disappointed and my daughter was left heartbroken.

After waiting for what seemed like an eternity and not receiving the car, I decided to contact the company for an update on my order. To my dismay, I was met with radio silence and no answers from their customer service team. I had a sinking feeling that something wasn't right, so I did some research and found that I wasn't alone in my experience.

I came across countless reviews from people who had also ordered from CarTots.com and had their money taken without any delivery of their orders. It was clear that this company was running a scam, and I was just another victim.

I had to explain to my daughter that her birthday present wasn't going to arrive, and it was a difficult conversation to have. It was heartbreaking to see the disappointment in her eyes, and I couldn't believe that there were people out there who could be so callous about other people's feelings.

To make matters worse, I didn't have the money to purchase another car for her. It was a tough lesson to learn, but I realized that it's always important to do your research before making a purchase online. I hope that by sharing my experience, I can save someone else from falling victim to this scam. Please, do not give CarTots.com your money.

When I purchased the Extreme Buggy XL 4x4 for my 5 year old son from CarTots, I had high hopes that it would provide him with safe and enjoyable entertainment. Unfortunately, my experience with this product has left me feeling disappointed and frustrated.

Upon driving the buggy on our flat gravel driveway and mostly flat grass yard, no less than three motors failed during its operation. However, this issue pales in comparison to what happened next, as the fourth motor caught on fire. This not only startled and frightened my child, but also left me with serious concerns regarding the safety of the product.

I immediately reached out to CarTots in hopes of finding a solution to this issue. After following their guidelines and sending emails, I was disappointed to find that they offered me no options for a real solution to my problem. Instead, they claimed that my son was too rough on the car and offered to sell me replacement parts.

This experience has caused me to strongly urge anyone considering purchasing a product from CarTots to think twice. Not only does the Extreme Buggy XL 4x4 appear to be unsafe, but the level of customer service offered by this company leaves much to be desired. No parent wants their child to drive a potential death trap, and I hope that CarTots will take their responsibility to provide quality and safe products more seriously in the future.

I recently purchased a jeep for my child from CarTots (cartots.com) on December 16. To my dismay, it did not arrive until January 26, which was a longer wait time than I had anticipated. When it finally arrived, I was disappointed to see that it was missing crucial elements, rendering it unusable for my youngster. Despite notifying the company of my troubles and reaching out to Mr. Wilson, I have not received a response or an explanation for the missing parts. Although I was promised that the missing components would arrive in a few days, a week has passed with no resolution. I have been inconvenienced by this experience and have asked for a refund, but was denied. This has caused me frustration and disappointment, especially since they have my hard-earned money and I now have a useless jeep. I have come to the conclusion that I would have been better off purchasing from a more reputable vendor, such as Power Wheels.

I recently made a purchase from CarTots for my daughter's birthday gift. Unfortunately, the experience has been less than satisfactory. After placing my order on the 12th, I have yet to receive any updates on the status of my shipment, despite the fact that the shipping label has been created. When I reached out to CarTots for clarification, I was dismayed by their response. The representatives cited FedEx delays and claimed that my package was on its way, even though FedEx had no record of receiving it. Needless to say, this left me feeling very unsettled.

Making matters worse, when I attempted to contact CarTots for further explanations, the representatives were unable to provide me with any substantial information. I was told that someone would get back to me, but I never received a follow-up call or email from them. This lack of communication only added to my frustration and disappointment with this company.

After reading through some of the reviews on CarTots, I am saddened to see that my experience seems to be commonplace among their customers. I no longer have any desire to do business with this company, and I am now seeking a full refund for my purchase. The lack of professional customer service and communication has left me feeling very dissatisfied with CarTots, and I would not recommend them to anyone.

It is important to always do your research before making an online purchase, especially when it comes to a big-ticket item like a children's car. We would like to share our experience with CarTots and caution potential buyers to be wary of this company.

We were excited to surprise our son with a McClarlen car for his 2nd birthday, but unfortunately, the delivery was not as smooth as we had hoped. Our order arrived without the accessories we had paid for, even though we had received confirmation that they were included. After a week of waiting, the Bluetooth speaker and license plate finally arrived, but by this point, our son's birthday had already passed.

We charged the car as directed for 10 hours, but were disappointed to find that the battery never turned green, indicating that it was not fully charged. We attempted to charge it for a few more hours, but it continued to stay red. Our frustration grew as we tried to contact the company for assistance, only to find that their phone lines were not answered and we were left to communicate through email. Even then, responses were slow or not received at all.

It is unacceptable to sell a defective product and offer little to no customer support. We advise potential buyers to steer clear of CarTots and consider other options for children's ride-on cars.

As a concerned parent, I want to share my recent experience with CarTots (cartots.com). We purchased a car for our child less than a month ago and utilized the remote control driving feature. While in use, the motor caught fire with my child still inside. I was able to act quickly and remove my child from the car unharmed, but the incident was incredibly frightening.

Since the incident, I have attempted to reach out to CarTots on multiple occasions to discuss what happened and any potential solutions. However, their only response has been via email, in which they tried to place the blame on me, claiming the fire started because of dirty photos of the car which I never sent. This seems to be a standard response when these cars catch fire, as several others have shared similar experiences of being blamed by CarTots customer service representatives.

Unfortunately, I have no legal recourse because no harm was done to my child. However, I want to share my story with other concerned parents to make them aware of the potential dangers associated with CarTots products. It is not worth the risk of putting your child in harm's way.

Additionally, I have noticed that CarTots deletes any comments related to incidents of fire from their social media pages. This further adds to my concern as it seems they are more interested in keeping their reputation intact than addressing potential safety concerns.

In conclusion, I highly advise against purchasing any products from CarTots. As a parent, the safety of my child is my top priority and I would hate for anyone else to experience the fear and danger that I did.