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Axis Auto Finance Services
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www.axisfinancegroup.com

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3.0 26 Reviews

Axis Auto Finance Services Complaints Summary

7 Resolved
3 Unresolved
Our verdict: You can expect a very good level of service from Axis Auto Finance Services. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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Axis Auto Finance Services reviews & complaints 26

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7:11 pm EDT
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Axis Auto Finance Services Settlement issues

I have tried to work with Axis and come to a settlement agreement with them. I contacted my account managers manager, and he wanted to settle with me for $7,000. I counter offered back at $3,000 and was told that was insufficient I then did another counter of $3,500 and was totally ignored. After waiting for quite some time to get a response I then offered again $4,000 to settle the account in full which was more than half of the $7,000 that I was originally offered. I was then ignored yet again and had to reach out to the original account manager and offered yet again $5,500 to settle this account. Now all of a sudden I was told by her that they want the outstanding that's owing as well as for me to continue making the bi-weekly payments to them. I informed her that I was on disability and could not afford to pay the outstanding balance as well as continue to make bi-weekly payments hence the fact that I am in the process of filing for bankruptcy as well as trying to do a settlement with Axis. Now with that said, the account manager that I am dealing with has not been professional whatsoever in dealing with me and try to understand my situation and help me. She rather insisted that I declined their offer of $7,000 to settle which I never did. As any other human being would I try to negotiate a settlement that was doable for myself as well as for Axis to gain a lump sum of money from the $7,000 that they offered. This account manager has now threatened me yet again to have the vehicle repossessed which is not even worth the $7,000 that they are asking for as it has had a serious accident worth over $16,000. I was originally asked to find out what the value of the vehicle is and it's current state and seeing that it is a 2015 Nissan Altima with 145,000 KM and taking in consideration the amount of damage it has had to it, I was able to take it to three places and get an estimate and the vehicle was estimated to be worth no more than $6,500 max. During this whole time that I have raised my offers, I have had to borrow money from friends and family to try and please Axis and come as close as I could to their original offer. I do have to say I was never counter offered at all nor was I told once I gave my offers that they can no longer accept less than the $7,000 which was their original offer to settle with me. Had the informed me that that's all they would take, I would have tried my best to come up with that settlement amount. With that said I have done my best to try and settle this in a respectful and professional matter however my account manager seems to take this very personally and is making it very difficult for me to try and work with Axis in a reasonable settlement amount that benefits both parties. I am trying to do what is right to the best of my abilities and not sign my bankruptcy documents like others would and just forfeit everything. I am trying to acknowledge that there is a loan that I have and trying to give back as much as I can towards it to settle.

Senior collection specialist name is Erin Fleming. Her manager's name is Santiago Godinho.

Desired outcome: I would like Axis to go over my email thread I have had with the account manager as well as her manager and try to come up to a respectful and reasonable settlement that will work for both parties.

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3:51 pm EDT
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Axis Auto Finance Services Hidden fees and conflicting quotes

My car was stolen on May 2/23 and it was brought to a police impound lot. I contacted the Insurance company etc and my car accumulated daily charges while the insurance company was investigating.

However, on June 2/23 Axis Auto Finance repossessed my vehicles saying, I was in arrears and my car was in the process of been repossessed. I was not contacted from Axis Auto Finance about this matter. At this time, I still believed Definity Insurance was investigating the theft of my car.

I contacted Axis Auto Finance and Definity Insurance regarding this matter. Definity Insurance agreed to pay $1400.00 for daily charges in the impound lot. However, Axis Auto Finance is providing me with conflicting quotes. Axis says I owe $3008.90. I received an email from Melissa Wrixon on June 12/23 and she quoted me $1530.10.

Axis states I owe $30-$60 per day for storage fees but will not give me an exact amount.

I feel this whole issue from my car been stolen and repossessed and Definity Insurance and Axis Auto Finance acting in bad faith has been very disheartening and abuse of my consumer rights.

Desired outcome: I do not want pay $3008.90

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9:59 am EDT

Axis Auto Finance Services Entire Company

After only a year, this company is ridiculous. They ask for sums that don't exist, their response time is very long, but when they have to talk to us, it's total harassment. I asked for 2 months to change a simple bank account for another and they continued to take payments in a closed account, then they say that I am a bad payer! What a bunch of hypocrites! Worst finance company on the planet. Now I'm stuck, I can't even finance elsewhere or change vehicles because they report falsehoods on the credit bureau. So, am I satisfied? Absolutely not !

Desired outcome: Want correction in Credit Profile, apologize for all the bad situations they put me on, please, take the car and close your company...

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Is Axis Auto Finance Services legit?

Our verdict: Axis Auto Finance Services has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Axis Auto Finance Services's position as a benchmark of trust and quality within its industry. Users and clients of Axis Auto Finance Services can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Axis Auto Finance Services earns 100% level of Trustworthiness

Perfect Trust Endorsement: Axis Auto Finance Services achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Axis Auto Finance Services. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

By resolving 70% of 10 negative reviews, Axis Auto Finance Services is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.

Axis Auto Finance Services has received 6 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

A long registered date for axisfinancegroup.com can be seen as a positive aspect for Axis Auto Finance Services as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Axis Auto Finance Services's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Axisfinancegroup.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Axis Auto Finance Services website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Axisfinancegroup.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

A trust mark has been identified for a axisfinancegroup.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

Axisfinancegroup.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Axis Auto Finance Services.

However ComplaintsBoard has detected that:

  • Axisfinancegroup.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The axisfinancegroup.com may offer a niche product or service that is only of interest to a smaller audience.
  • Axis Auto Finance Services protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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Axis Auto Finance Services Anoosh went above and beyond to help me out with my request

Anoosh went above and beyond to help me out with my request. It's so rare to find a representative that is this genuine and eager to help. Maintained a pleasant and energetic attitude from the start of the call to the end.

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M. Gislason
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So Far So Good. Spoke with Roxanne to go over the loan disclosure and she was friendly. Other than that, they front money, I give back money and some extra at the end, as per how loans work. Since it's open term, she helped me with the information on how to make additional, early payments so I can save money on interest.

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D. Berge
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I had nothing but good experience with this company! Especially with their advisor "Gula". Very efficient customer service as always! Keep it up

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M. Bayer
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They take an excessively long time to respond. S

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J. Casper
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I purchased a vehicle in February 2022. Be warned, this company does not perform proper safeties on vehicles. In fact, I doubt a mechanic sees the vehicles before processing. When I took the vehicle to my mechanic, he told me the back tires were bald. A new catalytic convertor was needed, a new muffler, all brakes were metal on metal needing front and rears. There is a major oil leak, in addition to the a/c not working (only found out that didn't work once the summer hit). This was quoted as nearly $10,000 worth of work required. Additionally, they never showed the burn marks that were everywhere in the vehicle on the photos. I am extremely sensitive to smoke and cannot spend more than an hour at a time in it. The vehicle stinks of smoke so badly. I had the cabin flter cleaned and it was so black and filled with mold that tge *** dealership said they had never seen one that bad. There was black mold in the vents and where the filter was housed. I have had it detailed, seats washed four times and still cannot get the smell out. So a $9300.00 vehicle is costing me $30K and it is 10 years old. I really wish I could return it and just walk away.

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Axis Auto Finance Services Anoosh is very pleasant to deal with and was thorough to ensure my requests were understood and communicated to the appropriate parties as well

Anoosh is very pleasant to deal with and was thorough to ensure my requests were understood and communicated to the appropriate parties as well as dealt with in the best way possible. Great job, it would be great love to see more client service reps perform at this level.

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K. Jones
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Very good company explained everything with detail answered all the questions I had

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T. O'Conner
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Axis has been nothing short of exceptional when it comes to helping me get my new car! Their customer representatives have gone above and beyond in providing me superior customer service and fast results! I am so relieved to have chosen Axis; when nobody else would help me because of my credit, Axis stepped up and gave me the help I needed! Now I have the car of my dreams, and it's all thanks to you, Axis!

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L. Hane
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Recently financed a pick up truck through Axis and would have to say it was the best service I have ever received from a financial institute.buying the vehicle from *** and financing through Axis is a no worry no stress experience

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Axis Auto Finance Services *** over charged me and I paid 2700 over the course if 8months and only $100 came off my loan

over charged me and I paid 2700 over the course if 8months and only $100 came off my loan. I paid 6800 for the car when I got the loan agreement in the mail it had a purchase price of almost double. Now I'm stuck paying 26000 for a car I bought for $6800

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L. Farrell
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Excellent customer service. Very helpful. Made my inquiry simple to understand.

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A. VonRueden
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Verry good no problem whit this compani thump up aways there To help when you need

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Axis Auto Finance Services I had a loan with them, it was paid off and I ended up paying extra, I was told I would get a refund within 15 business days it's been almost a

I had a loan with them, it was paid off and I ended up paying extra, I was told I would get a refund within 15 business days it's been almost a month and every time for an update I get a different story regarding why I haven't gotten my refund.

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M. Parker
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Great customer service, Roxanne was very kind and pleasant!

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K. Krajcik
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I dealt with Delly in customer service, his professional demeanor was outstanding, he was very knowledgeable and must important extremely helpful, more CSR's like him are required in every industry!

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A. Bahringer
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I was let go from my job during covid-19 they did nothing to help me with my payments. $555.80 a month is what I pay. I am now behind and they are threatening to repo my car, it's been a struggle with them not happy with them they are definitely not there to help when needed.. no one I have spoke to listen I have repeated my self more then once, I am on ei and don't get the much when I have rent to pay car insurance as if I don't have insurance on my car I was told they pull my plates. Can't win with this company.***. They are not willing to work or help in anyway...

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D. Gusikowski
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Jeremy was great at Axis Auto very informative on all issues.He gave us lots of info that we were looking for.

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Axis Auto Finance Services Recently financed a pick up truck through Axis and would have to say it was the best service I have ever received from a financial institute

Recently financed a pick up truck through Axis and would have to say it was the best service I have ever received from a financial institute.buying the vehicle from *** and financing through Axis is a no worry no stress experience

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Axis Auto Finance Services So Far So Good

So Far So Good. Spoke with Roxanne to go over the loan disclosure and she was friendly. Other than that, they front money, I give back money and some extra at the end, as per how loans work. Since it's open term, she helped me with the information on how to make additional, early payments so I can save money on interest.

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Axis Auto Finance Services I currently have a loan with them ,they are by far the worst finance company I have ever dealt with - No one within those Buisness walls knows

I currently have a loan with them ,they are by far the worst finance company I have ever dealt with - No one within those Buisness walls knows what there doing - currently there trying to charge me NSF fees when I put a stop PMT on my payment as I'm trying to change PMT date,which they won't even acknowledge.

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Axis Auto Finance Services Axis has been nothing short of exceptional when it comes to helping me get my new car!

Axis has been nothing short of exceptional when it comes to helping me get my new car! Their customer representatives have gone above and beyond in providing me superior customer service and fast results! I am so relieved to have chosen Axis; when nobody else would help me because of my credit, Axis stepped up and gave me the help I needed! Now I have the car of my dreams, and it's all thanks to you, Axis!

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Axis Auto Finance Services Customer service is very friendly, polite, knowledgeable & accommodating

Customer service is very friendly, polite, knowledgeable & accommodating. If the person assigned to your file isn't available the customer service staff won't leave you hanging they will make sure they can solve whatever issue or concern you have. Other finance companies didn't really give the time of day, but axis did and reasonable rates as well. Haven't had a bone to pick with them and look forward to future business.

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Axis Auto Finance Services We had a 2016 nissan Sentra with axis we traded the car in and got a newer one was told we were getting a refund as they got the buyout for the

We had a 2016 nissan Sentra with axis we traded the car in and got a newer one was told we were getting a refund as they got the buyout for the car they closed the account February 27th it is now March 25th still haven't got our redund back and no real answers talking to customer service. Let me say if we owed them 380 bucks they would be all over us calling and calling. Just want our money back and to be done with a company we don't deal with anymore or have a vehicle thru

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Axis Auto Finance Services I was let go from my job during covid-19 they did nothing to help me with my payments

I was let go from my job during covid-19 they did nothing to help me with my payments. $555.80 a month is what I pay. I am now behind and they are threatening to repo my car, it's been a struggle with them not happy with them they are definitely not there to help when needed.. no one I have spoke to listen I have repeated my self more then once, I am on ei and don't get the much when I have rent to pay car insurance as if I don't have insurance on my car I was told they pull my plates. Can't win with this company.***. They are not willing to work or help in anyway...

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Axis Auto Finance Services I never missed a payment and purchased the lease out on a vehicle in October

I never missed a payment and purchased the lease out on a vehicle in October . It took me many interactions to get them to send me the final payout amount so I could pay it. Once I paid it off they sent me a bill of sale in someone else's name. Since the insurance ran out in mid-December I have been unable to get insurance on the vehicle because they cannot fill out transfer forms and a power of attorney letter. I have explained to them in writing and on the phone what they need to do many times to transfer the vehicle and we have been at this for a month. They sent me the wrong papers again today. I have never seen such poor customer service in my life.

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Axis Auto Finance Services I buy a car off The House of Cars here in Medicine hat Alberta

I buy a car off The House of Cars here in Medicine hat Alberta. The car was a 2017 *** 4dr, I finance the car through Axis financial company with interest of 26%. Plan was to keep it for the first year then I would buy new car, but with this Covid19 happen it shut down the oilfield work fully. I was doing good never miss none of my payments but back in April 27 I miss my only parent for the first time ever& come May 25 they came down& repo my car. I've just went down to the towing company here where my was park to find out the car was already sent to the auction market ready in Calgary Alberta. I really don't think this is right of Axis financial company pickup my car only after 45 days behind on payments.

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Axis Auto Finance Services No missed payments valid insurance yet I and my 66-year-old mother get *** calls and emails almost daily because they change their

No missed payments valid insurance yet I and my 66-year-old mother get *** calls and emails almost daily because they change their business name so the insurance company didn't send them this year's proof of insurance. They were told all they had to do was submit a request form yet they continue to call every other day 2 to 3 times a day threatening to repo the vehicles if they don't get it within 24hours when I bring up this *** and tell them another one of their employees had already dealt with it they say they see if on the file but the call will continue no matter what then hang up then when I asked for a copy of my agreement from 5 different callers I never got it until I stated I was calling a lawyer to find out where my down payment went because they gave me 7 different answers non of which match what we were told when we bought the vehicles and on a 4-year term we are now told we have almost a year of payments past the 4 years making it 5 years paying

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Axis Auto Finance Services I purchased a vehicle in February 2022

I purchased a vehicle in February 2022. Be warned, this company does not perform proper safeties on vehicles. In fact, I doubt a mechanic sees the vehicles before processing. When I took the vehicle to my mechanic, he told me the back tires were bald. A new catalytic convertor was needed, a new muffler, all brakes were metal on metal needing front and rears. There is a major oil leak, in addition to the a/c not working (only found out that didn't work once the summer hit). This was quoted as nearly $10,000 worth of work required. Additionally, they never showed the burn marks that were everywhere in the vehicle on the photos. I am extremely sensitive to smoke and cannot spend more than an hour at a time in it. The vehicle stinks of smoke so badly. I had the cabin flter cleaned and it was so black and filled with mold that tge *** dealership said they had never seen one that bad. There was black mold in the vents and where the filter was housed. I have had it detailed, seats washed four times and still cannot get the smell out. So a $9300.00 vehicle is costing me $30K and it is 10 years old. I really wish I could return it and just walk away.

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Axis Auto Finance Services My father has a loan threw axis that he is almost done paying

My father has a loan threw axis that he is almost done paying. His insurance renewal was june 1st. wednesday june 2nd we talked to the insurance company and they are processing the renewal. They informed us that axis would have the new insurance policy this week. Everyday since wednesday, axis has called me. The first 2 times i calmly explained how it has been dealt with and we were told to wait a week until axis or us would recieve any info. The 2nd time they called i requested to stop being called for the time being they said yes they would. The 3rd time they called i asked again to not ve called the man told me he would put that in my file. The 4th time i recieved a call i requested AGAIN that i not be called and again explained the situation. The lady told me we were on a list to be called but with my situation she would have us removed from that list, i thanked her. Today i recieved another phone call i told her that they informed me yesterday i would be removed from this list qnd that they wouldnt call me until wednesday. She told me that apparebtly thats not "protocol". I told her i had no information to give, and that i wouldnt recieve anything till wednesday, that i had explain this the last 4 phone calls aswell, ***, then she hung up on me. I understand needing to make sure of progress but i was given a date its not fair that we be *** everyday until

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Axis Auto Finance Services It's been nearly a year and I am still being threatened with repossession of my vehicle and they are refusing to cancel the 890$ they are

It's been nearly a year and I am still being threatened with repossession of my vehicle and they are refusing to cancel the 890$ they are overcharging me for nsf fees and they are not willing to accept the pandemic as a consideration.

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Axis Auto Finance Services Customer Reviews Overview

Axis Auto Finance Services, a leading provider of non-prime auto financing, has garnered mostly positive reviews from its satisfied clients. Customers laud the company for its exceptional customer service, helpful staff, and quick turnaround time. Many customers appreciate the fact that the company gives them a second chance to build a credit history and access much needed transportation. Additionally, customers find the online application process simple and easy to use. The company's website is easy to navigate and provides helpful information on the services offered. Customers also appreciate the fact that the company reports their payments to credit bureaus, which helps them improve their credit score over time. Overall, Axis Auto Finance Services is a great option for customers who have difficulty obtaining financing through traditional banks.
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Axis Auto Finance Services contacts

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+1 (855) 964-5626

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www.axisfinancegroup.com

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