Menu
For Business Write a review File a complaint
Axis Auto Finance Services Customer Service Phone, Email, Contacts

Axis Auto Finance Services
Reviews and Complaints

www.axisfinancegroup.com

Learn how the rating is calculated

3.0 16 Reviews 10 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Axis Auto Finance Services Reviews 26

ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Axis Auto Finance Services Anoosh went above and beyond to help me out with my request

Anoosh went above and beyond to help me out with my request. It's so rare to find a representative that is this genuine and eager to help. Maintained a pleasant and energetic attitude from the start of the call to the end.

Read full review of Axis Auto Finance Services and 4 comments
Hide full review
4 comments
Add a comment
M
M
M. Gislason
Verified customer This complaint was posted by a verified customer. Learn more

So Far So Good. Spoke with Roxanne to go over the loan disclosure and she was friendly. Other than that, they front money, I give back money and some extra at the end, as per how loans work. Since it's open term, she helped me with the information on how to make additional, early payments so I can save money on interest.

D
D
D. Berge
Verified customer This complaint was posted by a verified customer. Learn more

I had nothing but good experience with this company! Especially with their advisor "Gula". Very efficient customer service as always! Keep it up

M
M
M. Bayer
Verified customer This complaint was posted by a verified customer. Learn more

They take an excessively long time to respond. S

J
J
J. Casper
Verified customer This complaint was posted by a verified customer. Learn more

I purchased a vehicle in February 2022. Be warned, this company does not perform proper safeties on vehicles. In fact, I doubt a mechanic sees the vehicles before processing. When I took the vehicle to my mechanic, he told me the back tires were bald. A new catalytic convertor was needed, a new muffler, all brakes were metal on metal needing front and rears. There is a major oil leak, in addition to the a/c not working (only found out that didn't work once the summer hit). This was quoted as nearly $10,000 worth of work required. Additionally, they never showed the burn marks that were everywhere in the vehicle on the photos. I am extremely sensitive to smoke and cannot spend more than an hour at a time in it. The vehicle stinks of smoke so badly. I had the cabin flter cleaned and it was so black and filled with mold that tge *** dealership said they had never seen one that bad. There was black mold in the vents and where the filter was housed. I have had it detailed, seats washed four times and still cannot get the smell out. So a $9300.00 vehicle is costing me $30K and it is 10 years old. I really wish I could return it and just walk away.

ComplaintsBoard
B
Verified customer This review was posted by a verified customer. Learn more

Axis Auto Finance Services Anoosh is very pleasant to deal with and was thorough to ensure my requests were understood and communicated to the appropriate parties as well

Anoosh is very pleasant to deal with and was thorough to ensure my requests were understood and communicated to the appropriate parties as well as dealt with in the best way possible. Great job, it would be great love to see more client service reps perform at this level.

Read full review of Axis Auto Finance Services and 3 comments
Hide full review
3 comments
Add a comment
K
K
K. Jones
Verified customer This complaint was posted by a verified customer. Learn more

Very good company explained everything with detail answered all the questions I had

T
T
T. O'Conner
Verified customer This complaint was posted by a verified customer. Learn more

Axis has been nothing short of exceptional when it comes to helping me get my new car! Their customer representatives have gone above and beyond in providing me superior customer service and fast results! I am so relieved to have chosen Axis; when nobody else would help me because of my credit, Axis stepped up and gave me the help I needed! Now I have the car of my dreams, and it's all thanks to you, Axis!

L
L
L. Hane
Verified customer This complaint was posted by a verified customer. Learn more

Recently financed a pick up truck through Axis and would have to say it was the best service I have ever received from a financial institute.buying the vehicle from *** and financing through Axis is a no worry no stress experience

ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Axis Auto Finance Services replied to this review.

Axis Auto Finance Services *** over charged me and I paid 2700 over the course if 8months and only $100 came off my loan

over charged me and I paid 2700 over the course if 8months and only $100 came off my loan. I paid 6800 for the car when I got the loan agreement in the mail it had a purchase price of almost double. Now I'm stuck paying 26000 for a car I bought for $6800

Read full review of Axis Auto Finance Services and 2 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
2 comments
Add a comment
L
L
L. Farrell
Verified customer This complaint was posted by a verified customer. Learn more

Excellent customer service. Very helpful. Made my inquiry simple to understand.

A
A
A. VonRueden
Verified customer This complaint was posted by a verified customer. Learn more

Verry good no problem whit this compani thump up aways there To help when you need

ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Axis Auto Finance Services replied to this review.

Axis Auto Finance Services I had a loan with them, it was paid off and I ended up paying extra, I was told I would get a refund within 15 business days it's been almost a

I had a loan with them, it was paid off and I ended up paying extra, I was told I would get a refund within 15 business days it's been almost a month and every time for an update I get a different story regarding why I haven't gotten my refund.

Read full review of Axis Auto Finance Services and 4 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
4 comments
Add a comment
M
M
M. Parker
Verified customer This complaint was posted by a verified customer. Learn more

Great customer service, Roxanne was very kind and pleasant!

K
K
K. Krajcik
Verified customer This complaint was posted by a verified customer. Learn more

I dealt with Delly in customer service, his professional demeanor was outstanding, he was very knowledgeable and must important extremely helpful, more CSR's like him are required in every industry!

A
A
A. Bahringer
Verified customer This complaint was posted by a verified customer. Learn more

I was let go from my job during covid-19 they did nothing to help me with my payments. $555.80 a month is what I pay. I am now behind and they are threatening to repo my car, it's been a struggle with them not happy with them they are definitely not there to help when needed.. no one I have spoke to listen I have repeated my self more then once, I am on ei and don't get the much when I have rent to pay car insurance as if I don't have insurance on my car I was told they pull my plates. Can't win with this company.***. They are not willing to work or help in anyway...

D
D
D. Gusikowski
Verified customer This complaint was posted by a verified customer. Learn more

Jeremy was great at Axis Auto very informative on all issues.He gave us lots of info that we were looking for.

ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Axis Auto Finance Services Recently financed a pick up truck through Axis and would have to say it was the best service I have ever received from a financial institute

Recently financed a pick up truck through Axis and would have to say it was the best service I have ever received from a financial institute.buying the vehicle from *** and financing through Axis is a no worry no stress experience

Read full review of Axis Auto Finance Services
Hide full review
ComplaintsBoard
K
Verified customer This review was posted by a verified customer. Learn more

Axis Auto Finance Services So Far So Good

So Far So Good. Spoke with Roxanne to go over the loan disclosure and she was friendly. Other than that, they front money, I give back money and some extra at the end, as per how loans work. Since it's open term, she helped me with the information on how to make additional, early payments so I can save money on interest.

Read full review of Axis Auto Finance Services
Hide full review
ComplaintsBoard
N
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Axis Auto Finance Services replied to this review.

Axis Auto Finance Services I currently have a loan with them ,they are by far the worst finance company I have ever dealt with - No one within those Buisness walls knows

I currently have a loan with them ,they are by far the worst finance company I have ever dealt with - No one within those Buisness walls knows what there doing - currently there trying to charge me NSF fees when I put a stop PMT on my payment as I'm trying to change PMT date,which they won't even acknowledge.

Read full review of Axis Auto Finance Services
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

Axis Auto Finance Services Axis has been nothing short of exceptional when it comes to helping me get my new car!

Axis has been nothing short of exceptional when it comes to helping me get my new car! Their customer representatives have gone above and beyond in providing me superior customer service and fast results! I am so relieved to have chosen Axis; when nobody else would help me because of my credit, Axis stepped up and gave me the help I needed! Now I have the car of my dreams, and it's all thanks to you, Axis!

Read full review of Axis Auto Finance Services
Hide full review
ComplaintsBoard
G
Verified customer This review was posted by a verified customer. Learn more

Axis Auto Finance Services Customer service is very friendly, polite, knowledgeable & accommodating

Customer service is very friendly, polite, knowledgeable & accommodating. If the person assigned to your file isn't available the customer service staff won't leave you hanging they will make sure they can solve whatever issue or concern you have. Other finance companies didn't really give the time of day, but axis did and reasonable rates as well. Haven't had a bone to pick with them and look forward to future business.

Read full review of Axis Auto Finance Services
Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

Axis Auto Finance Services We had a 2016 nissan Sentra with axis we traded the car in and got a newer one was told we were getting a refund as they got the buyout for the

We had a 2016 nissan Sentra with axis we traded the car in and got a newer one was told we were getting a refund as they got the buyout for the car they closed the account February 27th it is now March 25th still haven't got our redund back and no real answers talking to customer service. Let me say if we owed them 380 bucks they would be all over us calling and calling. Just want our money back and to be done with a company we don't deal with anymore or have a vehicle thru

Read full review of Axis Auto Finance Services
Hide full review
ComplaintsBoard
F
Verified customer This review was posted by a verified customer. Learn more

Axis Auto Finance Services I was let go from my job during covid-19 they did nothing to help me with my payments

I was let go from my job during covid-19 they did nothing to help me with my payments. $555.80 a month is what I pay. I am now behind and they are threatening to repo my car, it's been a struggle with them not happy with them they are definitely not there to help when needed.. no one I have spoke to listen I have repeated my self more then once, I am on ei and don't get the much when I have rent to pay car insurance as if I don't have insurance on my car I was told they pull my plates. Can't win with this company.***. They are not willing to work or help in anyway...

Read full review of Axis Auto Finance Services
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Axis Auto Finance Services I never missed a payment and purchased the lease out on a vehicle in October

I never missed a payment and purchased the lease out on a vehicle in October . It took me many interactions to get them to send me the final payout amount so I could pay it. Once I paid it off they sent me a bill of sale in someone else's name. Since the insurance ran out in mid-December I have been unable to get insurance on the vehicle because they cannot fill out transfer forms and a power of attorney letter. I have explained to them in writing and on the phone what they need to do many times to transfer the vehicle and we have been at this for a month. They sent me the wrong papers again today. I have never seen such poor customer service in my life.

Read full review of Axis Auto Finance Services
Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Axis Auto Finance Services replied to this review.

Axis Auto Finance Services I buy a car off The House of Cars here in Medicine hat Alberta

I buy a car off The House of Cars here in Medicine hat Alberta. The car was a 2017 *** 4dr, I finance the car through Axis financial company with interest of 26%. Plan was to keep it for the first year then I would buy new car, but with this Covid19 happen it shut down the oilfield work fully. I was doing good never miss none of my payments but back in April 27 I miss my only parent for the first time ever& come May 25 they came down& repo my car. I've just went down to the towing company here where my was park to find out the car was already sent to the auction market ready in Calgary Alberta. I really don't think this is right of Axis financial company pickup my car only after 45 days behind on payments.

Read full review of Axis Auto Finance Services
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Axis Auto Finance Services replied to this review.

Axis Auto Finance Services No missed payments valid insurance yet I and my 66-year-old mother get *** calls and emails almost daily because they change their

No missed payments valid insurance yet I and my 66-year-old mother get *** calls and emails almost daily because they change their business name so the insurance company didn't send them this year's proof of insurance. They were told all they had to do was submit a request form yet they continue to call every other day 2 to 3 times a day threatening to repo the vehicles if they don't get it within 24hours when I bring up this *** and tell them another one of their employees had already dealt with it they say they see if on the file but the call will continue no matter what then hang up then when I asked for a copy of my agreement from 5 different callers I never got it until I stated I was calling a lawyer to find out where my down payment went because they gave me 7 different answers non of which match what we were told when we bought the vehicles and on a 4-year term we are now told we have almost a year of payments past the 4 years making it 5 years paying

Read full review of Axis Auto Finance Services
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
B
Verified customer This review was posted by a verified customer. Learn more

Axis Auto Finance Services I purchased a vehicle in February 2022

I purchased a vehicle in February 2022. Be warned, this company does not perform proper safeties on vehicles. In fact, I doubt a mechanic sees the vehicles before processing. When I took the vehicle to my mechanic, he told me the back tires were bald. A new catalytic convertor was needed, a new muffler, all brakes were metal on metal needing front and rears. There is a major oil leak, in addition to the a/c not working (only found out that didn't work once the summer hit). This was quoted as nearly $10,000 worth of work required. Additionally, they never showed the burn marks that were everywhere in the vehicle on the photos. I am extremely sensitive to smoke and cannot spend more than an hour at a time in it. The vehicle stinks of smoke so badly. I had the cabin flter cleaned and it was so black and filled with mold that tge *** dealership said they had never seen one that bad. There was black mold in the vents and where the filter was housed. I have had it detailed, seats washed four times and still cannot get the smell out. So a $9300.00 vehicle is costing me $30K and it is 10 years old. I really wish I could return it and just walk away.

Read full review of Axis Auto Finance Services
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Axis Auto Finance Services replied to this review.

Axis Auto Finance Services My father has a loan threw axis that he is almost done paying

My father has a loan threw axis that he is almost done paying. His insurance renewal was june 1st. wednesday june 2nd we talked to the insurance company and they are processing the renewal. They informed us that axis would have the new insurance policy this week. Everyday since wednesday, axis has called me. The first 2 times i calmly explained how it has been dealt with and we were told to wait a week until axis or us would recieve any info. The 2nd time they called i requested to stop being called for the time being they said yes they would. The 3rd time they called i asked again to not ve called the man told me he would put that in my file. The 4th time i recieved a call i requested AGAIN that i not be called and again explained the situation. The lady told me we were on a list to be called but with my situation she would have us removed from that list, i thanked her. Today i recieved another phone call i told her that they informed me yesterday i would be removed from this list qnd that they wouldnt call me until wednesday. She told me that apparebtly thats not "protocol". I told her i had no information to give, and that i wouldnt recieve anything till wednesday, that i had explain this the last 4 phone calls aswell, ***, then she hung up on me. I understand needing to make sure of progress but i was given a date its not fair that we be *** everyday until

Read full review of Axis Auto Finance Services
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review

Axis Auto Finance Services Complaints 10

ComplaintsBoard
M
7:11 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Axis Auto Finance Services Settlement issues

I have tried to work with Axis and come to a settlement agreement with them. I contacted my account managers manager, and he wanted to settle with me for $7,000. I counter offered back at $3,000 and was told that was insufficient I then did another counter of $3,500 and was totally ignored. After waiting for quite some time to get a response I then offered again $4,000 to settle the account in full which was more than half of the $7,000 that I was originally offered. I was then ignored yet again and had to reach out to the original account manager and offered yet again $5,500 to settle this account. Now all of a sudden I was told by her that they want the outstanding that's owing as well as for me to continue making the bi-weekly payments to them. I informed her that I was on disability and could not afford to pay the outstanding balance as well as continue to make bi-weekly payments hence the fact that I am in the process of filing for bankruptcy as well as trying to do a settlement with Axis. Now with that said, the account manager that I am dealing with has not been professional whatsoever in dealing with me and try to understand my situation and help me. She rather insisted that I declined their offer of $7,000 to settle which I never did. As any other human being would I try to negotiate a settlement that was doable for myself as well as for Axis to gain a lump sum of money from the $7,000 that they offered. This account manager has now threatened me yet again to have the vehicle repossessed which is not even worth the $7,000 that they are asking for as it has had a serious accident worth over $16,000. I was originally asked to find out what the value of the vehicle is and it's current state and seeing that it is a 2015 Nissan Altima with 145,000 KM and taking in consideration the amount of damage it has had to it, I was able to take it to three places and get an estimate and the vehicle was estimated to be worth no more than $6,500 max. During this whole time that I have raised my offers, I have had to borrow money from friends and family to try and please Axis and come as close as I could to their original offer. I do have to say I was never counter offered at all nor was I told once I gave my offers that they can no longer accept less than the $7,000 which was their original offer to settle with me. Had the informed me that that's all they would take, I would have tried my best to come up with that settlement amount. With that said I have done my best to try and settle this in a respectful and professional matter however my account manager seems to take this very personally and is making it very difficult for me to try and work with Axis in a reasonable settlement amount that benefits both parties. I am trying to do what is right to the best of my abilities and not sign my bankruptcy documents like others would and just forfeit everything. I am trying to acknowledge that there is a loan that I have and trying to give back as much as I can towards it to settle.

Senior collection specialist name is Erin Fleming. Her manager's name is Santiago Godinho.

Desired outcome: I would like Axis to go over my email thread I have had with the account manager as well as her manager and try to come up to a respectful and reasonable settlement that will work for both parties.

Read full review of Axis Auto Finance Services
Hide full review
ComplaintsBoard
R
3:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Axis Auto Finance Services Hidden fees and conflicting quotes

My car was stolen on May 2/23 and it was brought to a police impound lot. I contacted the Insurance company etc and my car accumulated daily charges while the insurance company was investigating.

However, on June 2/23 Axis Auto Finance repossessed my vehicles saying, I was in arrears and my car was in the process of been repossessed. I was not contacted from Axis Auto Finance about this matter. At this time, I still believed Definity Insurance was investigating the theft of my car.

I contacted Axis Auto Finance and Definity Insurance regarding this matter. Definity Insurance agreed to pay $1400.00 for daily charges in the impound lot. However, Axis Auto Finance is providing me with conflicting quotes. Axis says I owe $3008.90. I received an email from Melissa Wrixon on June 12/23 and she quoted me $1530.10.

Axis states I owe $30-$60 per day for storage fees but will not give me an exact amount.

I feel this whole issue from my car been stolen and repossessed and Definity Insurance and Axis Auto Finance acting in bad faith has been very disheartening and abuse of my consumer rights.

Desired outcome: I do not want pay $3008.90

Read full review of Axis Auto Finance Services
Hide full review
ComplaintsBoard
I
9:59 am EDT

Axis Auto Finance Services Entire Company

After only a year, this company is ridiculous. They ask for sums that don't exist, their response time is very long, but when they have to talk to us, it's total harassment. I asked for 2 months to change a simple bank account for another and they continued to take payments in a closed account, then they say that I am a bad payer! What a bunch of hypocrites! Worst finance company on the planet. Now I'm stuck, I can't even finance elsewhere or change vehicles because they report falsehoods on the credit bureau. So, am I satisfied? Absolutely not !

Desired outcome: Want correction in Credit Profile, apologize for all the bad situations they put me on, please, take the car and close your company...

Read full review of Axis Auto Finance Services
Hide full review

Is Axis Auto Finance Services Legit?

Axis Auto Finance Services earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Axis Auto Finance Services stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Axis Auto Finance Services's reputation as a trustworthy leader in their field. Customers can rely on Axis Auto Finance Services's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Axis Auto Finance Services. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

By resolving 70% of 10 negative reviews, Axis Auto Finance Services is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.

Axis Auto Finance Services has received 6 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

A long registered date for axisfinancegroup.com can be seen as a positive aspect for Axis Auto Finance Services as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Axis Auto Finance Services's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Axisfinancegroup.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Axisfinancegroup.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

A trust mark has been identified for a axisfinancegroup.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

Axisfinancegroup.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Axis Auto Finance Services.

However ComplaintsBoard has detected that:

  • Axisfinancegroup.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The axisfinancegroup.com may offer a niche product or service that is only of interest to a smaller audience.
  • Axis Auto Finance Services protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
R
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Axis Auto Finance Services has left an official reply on this complaint.

Axis Auto Finance Services It's been nearly a year and I am still being threatened with repossession of my vehicle and they are refusing to cancel the 890$ they are

It's been nearly a year and I am still being threatened with repossession of my vehicle and they are refusing to cancel the 890$ they are overcharging me for nsf fees and they are not willing to accept the pandemic as a consideration.

Read full review of Axis Auto Finance Services
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
W
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Axis Auto Finance Services has left an official reply on this complaint.

Axis Auto Finance Services Axis Auto Finance is trying to come after me for money I don't owe them

Axis Auto Finance is trying to come after me for money I don't owe them. I financed a car from them and couldn't afford it. I did a Bankruptcy and surrendered the vehicle. Now 5 years later they saying I owe them. Not possible. Again I did a Bankruptcy in 2016 and surrendered the vehicle to them.

Read full review of Axis Auto Finance Services
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
H
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Axis Auto Finance Services has left an official reply on this complaint.

Axis Auto Finance Services I had a loan out thru trend financial I played off my loan in under a year and they never put the payment thru don't know where the money went

I had a loan out thru trend financial I played off my loan in under a year and they never put the payment thru don't know where the money went but its now been sold to collections and says I owe over 5000 to the collection company and 90 to trend this is effecting me in leasing equipment to start a new business

Read full review of Axis Auto Finance Services
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Axis Auto Finance Services has left an official reply on this complaint.

Axis Auto Finance Services So previous I put a complaint against *** and in the end they corrected the amount owing to Axis auto

So previous I put a complaint against *** and in the end they corrected the amount owing to Axis auto.. So now the new owing amount is around 2000$ but axis auto has put on my credit report 17000$ and refuse to change it.. I saved the emails from them stating I'd have to pay up for them to change it.. This has seriously damaged my credit rating and I would like it fixed

Read full review of Axis Auto Finance Services
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Axis Auto Finance Services has left an official reply on this complaint.

Axis Auto Finance Services I had a car loan with Axis financial and on July 21 I traded my 2019 *** for another car singed all paperwork on that day called

I had a car loan with Axis financial and on July 21 I traded my 2019 *** for another car singed all paperwork on that day called Axis and told them I made a trade,they turned around and took out my old car payment which was $280 on the 27 of July I called them and they will not return my email or the message I left I have not owned the *** because of the trade that happened on the 21 July how can they take that out when they where pay off just want my $280 back in my account.

Read full review of Axis Auto Finance Services
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Axis Auto Finance Services has left an official reply on this complaint.

Axis Auto Finance Services This company a joke!

This company a joke! They've lost my check put me thru hell and I'm still waiting for difference from the $500 check that was sent to axis auto! I owed them 418.02 and they assumed I wouldn't of ask for the difference why wouldn't I? The last person I spoke to inform that once the check was received my file would be closed and paid off when I asked about the diffence she informed me in would be deposit it into my account it's over 2 months now! No one returns calls! I'll keep writing these reviews till I receive my refund. You think if I owed axis $20 they wouldn't sent it over to collections already! My car paid off I want the difference of what was owed!

Read full review of Axis Auto Finance Services
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
K
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Axis Auto Finance Services has left an official reply on this complaint.

Axis Auto Finance Services On August 19

On August 19. Customer agent *** sent an ambiguous email demanding contact. Upon contact with the agent, and requesting the nature of the email, she stated just making the yearly updated on the insurance on automobiles. It was then mentioned in the almost 4 years with the finance company, no one has ever contacted about anything. The agent stated, this is company policy. The agent untruthfully provided misleading information. With cooperation, it was agreed to provide the request. Additionally, the request was made as to attaining personal information withing the file, including policies and procedures on the insurance. the agent refused to provide the entitled personal information. 24 hours later, gotten a *** email with respect to breaching the lease agreement is no lease if they do not get the what they demand. All allegations of no insurance

Read full review of Axis Auto Finance Services and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
P
P
Paola Andrea Garcia
US
May 21, 2023 6:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

This company is creating fake balances on paid loans, and charging proples

Banking institution. Please be aware if you ever did business with them

P
P
Paola Andrea Garcia
US
May 14, 2023 10:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Please BE aware. They are scamming people creating fake balances on paid loans

About Axis Auto Finance Services

Screenshot Axis Auto Finance Services
Axis Auto Finance Services, located on the web at axisfinancegroup.com, is a leading financial services provider that specializes in auto financing solutions. With a strong reputation for providing quality services and a commitment to customer satisfaction, Axis Auto Finance Services continues to be a trusted name in the industry.

One of the key advantages of Axis Auto Finance Services is their ability to offer customized financing solutions that are tailored to meet the unique needs of their clients. Whether you are a first-time car buyer or an experienced investor, Axis Auto Finance Services has a wide range of options to help you succeed. They offer financing options for new and used cars, as well as lease agreements and refinancing services. With flexible payment plans and competitive interest rates, Axis Auto Finance Services is committed to providing their clients with affordable and manageable financing solutions.

In addition to their financing services, Axis Auto Finance Services also provides a range of value-added services aimed at making the purchase and ownership of a vehicle stress-free and seamless. Some of these services include extended warranties, gap insurance, and credit protection plans. Through their extensive network of trusted partners, Axis Auto Finance Services is able to provide their clients with access to additional services such as roadside assistance and vehicle maintenance plans.

Overall, Axis Auto Finance Services is an industry leader in providing financing solutions to their clients. With a strong focus on customer satisfaction and a commitment to providing affordable and manageable financing options, Axis Auto Finance Services is an excellent choice for anyone in need of quality auto financing services.

Overview of Axis Auto Finance Services complaint handling

Axis Auto Finance Services reviews first appeared on Complaints Board on Apr 25, 2023. The latest review Settlement issues was posted on Jun 27, 2023. The latest complaint ***************** over charged me and I paid 2700 over the course if 8months and only $100 came off my loan was resolved on May 03, 2023. Axis Auto Finance Services has an average consumer rating of 4 stars from 26 reviews. Axis Auto Finance Services has resolved 7 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Axis Auto Finance Services Contacts

  2. Axis Auto Finance Services phone numbers
    +1 (855) 964-5626
    +1 (855) 964-5626
    Click up if you have successfully reached Axis Auto Finance Services by calling +1 (855) 964-5626 phone number 0 0 users reported that they have successfully reached Axis Auto Finance Services by calling +1 (855) 964-5626 phone number Click down if you have unsuccessfully reached Axis Auto Finance Services by calling +1 (855) 964-5626 phone number 0 0 users reported that they have UNsuccessfully reached Axis Auto Finance Services by calling +1 (855) 964-5626 phone number
  3. Axis Auto Finance Services emails
  4. Axis Auto Finance Services address
    165 Galaxy Blvd 2nd Floor, Etobicoke, Ontario, M9W 0C8, Canada
  5. Axis Auto Finance Services social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 03, 2024
Axis Auto Finance Services Category
Axis Auto Finance Services is ranked 42 among 51 companies in the Vehicle Shopping category

Recent comments about Axis Auto Finance Services company

On August 19
2
Hello ***, thank you for sharing your valued feedback and we...

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.