Asbury Automotive Group’s earns a 5.0-star rating from 0 reviews and 1 complaints, showing that the majority of vehicle buyers are exceptionally satisfied with purchasing experience.
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I contacted Asbury Automotive Group about a sales practice issue with one of their dealerships and they never responded to my complaint
I contacted Asbury Automotive Group about a sales practice issue with one of their dealerships and they never responded to my complaint. I purchased a car from Nalley Kia, on 10/03. The only reason I went through with the purchase was because I was reassured I could refinance loan. I'm writing this complaint on behalf of myself *** L. ***. I purchased a 2019 Kia Optima S, from Nalley Kia on 10/03. My salesperson was Rodney Beauford and the manager who assisted in the process was Clive Holmes. Now, there were some issues with numbers and the monthly payment that I was willing to pay and this is where Clive Holmes came in, he told me "If you could afford the payments for 6 months, then after 6 months you can get the vehicle refinanced." Now, as a customer who is unaware about the refinance process, I'm being instructed and given information by a sales manager whom is well established in his career. So I agreed, I purchased the vehicle under the impression of getting it refinanced in 6 months. Now here is the problem, I went to get the vehicle refinanced and found out that I couldn't. I was instructed by another salesman, when I went to another Kia dealership and allowed him to review my paperwork from Nalley Kia, upon review I was informed "you would have never been able to refinance this vehicle, your salesman was only trying to sale you the car and he sold you a lie." He explained to me loan to value and how with the amount of negative equity, that's in the car, I would not be able to refinance the car. He explained that selling the dream of a refinance is another push that salesman use when they only care about the sale and not the customer. I feel as if the sales practices by Nalley Kia and Clive Holmes as a sales manager were completely unprofessional and unethical. I reached out to Blake Hodoh (General Manager, Nalley Kia) via email on 06/26 to address the complaint and he hasn't responded to address my complaint. I would have never gone through with the purchase had I known I could not refinance the car. I contacted Asbury Automotive Group since Nalley Kia is their dealership and addressed my complaint on 6/28 after giving Blake Hodoh the dealerships general manager to contact me. I was not contacted by either, which is just unethical, lacks morals and is unprofessional.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is Asbury Automotive Group Legit?
Asbury Automotive Group earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Asbury Automotive Group. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Asbury Automotive Group resolved 100% of 1 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
Asbury Automotive Group has claimed the domain name for nalleycars.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Nalleycars.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Nalleycars.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Asbury Automotive Group.
However ComplaintsBoard has detected that:
- Asbury Automotive Group protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Asbury Automotive Group has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
Overview of Asbury Automotive Group complaint handling





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