Asbury Automotive Group
reviews and complaints

I contacted Asbury Automotive Group about a sales practice issue with one of their dealerships and they never responded to my complaint. I purchased a car from Nalley Kia, on 10/03. The only reason I went through with the purchase was because I was reassured I could refinance loan. I'm writing this complaint on behalf of myself *** L. ***. I purchased a 2019 Kia Optima S, from Nalley Kia on 10/03. My salesperson was Rodney Beauford and the manager who assisted in the process was Clive Holmes. Now, there were some issues with numbers and the monthly payment that I was willing to pay and this is where Clive Holmes came in, he told me "If you could afford the payments for 6 months, then after 6 months you can get the vehicle refinanced." Now, as a customer who is unaware about the refinance process, I'm being instructed and given information by a sales manager whom is well established in his career. So I agreed, I purchased the vehicle under the impression of getting it refinanced in 6 months. Now here is the problem, I went to get the vehicle refinanced and found out that I couldn't. I was instructed by another salesman, when I went to another Kia dealership and allowed him to review my paperwork from Nalley Kia, upon review I was informed "you would have never been able to refinance this vehicle, your salesman was only trying to sale you the car and he sold you a lie." He explained to me loan to value and how with the amount of negative equity, that's in the car, I would not be able to refinance the car. He explained that selling the dream of a refinance is another push that salesman use when they only care about the sale and not the customer. I feel as if the sales practices by Nalley Kia and Clive Holmes as a sales manager were completely unprofessional and unethical. I reached out to Blake Hodoh (General Manager, Nalley Kia) via email on 06/26 to address the complaint and he hasn't responded to address my complaint. I would have never gone through with the purchase had I known I could not refinance the car. I contacted Asbury Automotive Group since Nalley Kia is their dealership and addressed my complaint on 6/28 after giving Blake Hodoh the dealerships general manager to contact me. I was not contacted by either, which is just unethical, lacks morals and is unprofessional.