Carrefour
Reviews and Complaints

Hi

I made online order [protected] carefour egypt on Apr 10 and until this moment I didn't receive anything
It's been 11 days so far

This is not the first time I ordered before and took them weeks to come

If carefour is not able to provide adequate service to customers through online delivery they should stop promoting and encouraging people to order

Please take serious action
Thanks
Dalia

I visited a Carrefour shop in Barcelona, Spain to buy ingredients for dinner. I purchased some BBQ seasoned ribs to be reheated in the oven. The container was sealed, and the ribs were in a sealed plastic package. The expiry date was highlighted to be used by 7th of May.
However, as you can see from these photos, the outside of the sealed bag was covered with mould in several places, when we opened the bag a really bad odour came from the ribs and there was a weird bad looking white substance at the bottom.
If I didn't promptly notice the condition of your product I could have been seriously phisically harmed with whatever bacteria was allowed to infest the product.
I expect apologies for the horrible experience and at least a reimbursement as the product was over €4, so not even that cheap.
And please make sure this won't happen again.

I took a Bosch vacuum cleaner for repair under warranty. When I went to collect it I was offered a different cheaper model badly scratched. Fortunately I had a photograph of my cleaner and the bill that I paid (219, 99 euros). The cleaner I was offered was an inferior model costing 145 euros. Obviously I refused to accept it. The manager was very rude and send "take it or leave it!) This disgusting behavior and |I was amazed that such a big company could behave in such a manner.

I purchased tv on the 10th of april, I was promised I will receive it with then 48 hours now 5 days later they said tomorrow and tomorrow, I do not wish to keep my purchase I called the number 962-6-5000015 I filed request for return 3 time s no body contacted me form the department, no one know what they are doing at all. The problem the return policy 1 week it is about to be finish before receiving my purchase.

My club no [protected]
Invoice # 6004008300451904101613

Yesterday I purchased 2 packs of patries from carrefour Clifton Karachi, one of them was expired. If your bakery products are not selling then please stop baking them and dont play with the life of people.

What your carrefour employees do is they just change the expiry date. They are only concerned about selling the product no matter its expired or not.

I'll also complain to sindh food authority and Federal Governs complaint center.

First, most of the Shopping carts in your branch in garnatah mall -Riyadh, Saudi Arabia - are ruined YOU must do something about it.
Second, some of your employees used to smok and chitchat next to the main entrance you can imagine the bad smell and the noise they cause. Which makes me go to other markets.
I contact your customer service in Saudi Arabia twice about it but nothing happened.

So I decide to inform you about it to do something about it

Best wishes
ABDULLAH M

[protected]@hotmail.be

I send not vorking vacuum cleaner I bought from from Carrefour 3month ago to service Three weeks ago.
If customer service will be working properly and will be following up, I 'll be receive it back long time ago.
But, nobody even moved their finger to do something.
Absolutely dissapointed with the service and I never will buy electronics or applainces from Carrefour again!

I have a complaint regarding an electronic bought on February carrefour deira city center, your sales man or the merchandiser focus only on selling, no follow up on after sales, and bad thing about carrefour is you are cheating, showing one option on the display and selling totally another one, I'm totally disappointed with your sales man and your service, i always buy electronics from lulu and this is the first time I bought from you and experienced a poor service, I could imagine for how many customers you are doing this, shame on you people as you are working in great respected company

I bought some vegetables but quality is not good I say to section manger IRFAN he says to me the season is not available therefore quality is low, I complaint to department head shahid yousaf he says to me I have selling good quality but some days margin and profit is very low therefore we sell this
respect telling to go to carrefour . I asked for the manager who gave no attention busy on his phone I waited for 5 min or more then they started talking with each others in their language which I don't un understand then repeat the same words advising me to go to carrefour, I've never seen a seller man or manager trying to push you away from his store not trying to gain a new customer...

HI am a loyal customer of Carrefour since long back i have bought a HITACHI refrigerator from carrefour muharraq brach on 30-03-2019 & promised that the delivery will take place in two days as i wanted on urgent basis requested for same day or in the next day but they have told me its not possible because they have busy schedule understanding & accepted that i did continues follow up for the same but the feedback was relay disappointing & not in a professional way they keep on saying will try end of the day will will pros-pond for the next day yesterday i got off only for that then they couldn't delivered updated me kindly remind us tomorrow will try again today morning am getting the same message...its relay not @ acceptably & i never expect such kind of bad experience from an organisation like carrefor i hope this will be considered & my requirement will be done

tahnking you
Arun/[protected]

I have been a loyal customer of carrefour but lately in the last couple of months the quality has extremely depreciated. Whether it is food or electronics or household stuff everything seems to be having an issue .
Food stuff is stail and rotten with fungus once a week.
My tate shower hose that I bought 2 weeks ago is broken and has leakage as soon as I installed it .
I recently bought an inbuilt fridge and was told but the sales person and his manager that it's an automatic defrost as these days you don't really want manual so everything is automatic by default .
After installation it has been a non stop problem with frozen pieces of ice at the back of the fridge. I have complained a few times within the 1 week of refund but no one is ready to take action. I have been asking them to take it back and give me a refund but all in vain. It is extremely disappointing to go through all this hassle and ridiculous customer service behaviour from a company of this scale.
Can someone responsible please take action !

I bougth some make up products from carfour luckyone karachi they gave me old products that were manufactured in 2015, 2017 and will be expiring on couple of months..and now they are refusing to return it and not even facilitating me on call.I bougth those products of sunday 24/march/2019 and its not being a week according to there invoice i can refund the item within a week

(I bought my TV March 2019)Manager of that section is avoiding me and not even talking to me when I brought mt tv, I reported it not even 24hrs after I bought the TV that the TV that I bought is faulty and the LCD screen is damaged I call the customer service. I did not use the TV even 1 day and once I've open it and try I saw that it's faulty now they not even calling me and repair my TV, what are they going to do with my TV? They want me to pay 900Aed which is not my fault? At the same time you manager of Diera city center! did you know that they did not test my TV and show it to me before they put in packaging carton?. I will understand if I used the TV at least a week and I damaged it myself but your [censored]ing stupid manager of Diera city center Dubai Carrefour, I did not even use it for an hour I test It and I found the mistake when I turn on the TV... you should be fired you don't know how to talk to complain customer and just ignoring me coz you knew it's a big issue... Give me back my TV!

We got live white worms in pistachio along with multiple black insect purchased 2 weeks back.

We have similar experience with Strawberries which was full of fungus next day of purchase from Al Khan branch

When we approached them they ask us to write a complaint in one form which
We have registered and did not get any response till now.

Mobile [protected]

To whom it may concern,
Casheir no.12 in Carrefour - Cairo Festival City reacted in a very impolite way yesterday regarding the below:
It was written on the slippers 150 pounds before discount and there was 50 percent discount so logically it should be 75 pounds after discount but he insisted about the 150 and he impolitely said"you can go ask" although I had 2 babies with 2 strollers and actually it is not my job.
In addition to this, no one helped in filling the plastic bags and they were very small, without carrefour logo as you an see in the below photo.
After reacting in this way and raising his voice, I asked to meet the supervisor, but unfortunately he himslef was even more impolite and rude saying "if you don't like cancel the order". I did not really expect this from a chain like Carrefour.
I really do appreciate your action,
Looking forward for your reply,
Thanks,
Menna

I bought a built in oven (gas) on 01.01.2018 from Carrefour Mall of Egypt branch in an offer. I assured that I bought a gas oven(and this is what is mentioned in the invoice) and that I will install it after a year. They assured that this is not a problem as long as I do not open the pack by myself. After a year I got an appointment to install the oven. The company representative came to install the oven and he found out that it is an electric oven. He wrote a report about the incident and assured that he opened the device himself and he found that it is not the required oven which is mentioned in the invoice. I went to Carrefour (Mall of Egypt) to solve this problem but they are uncooperative. I couldn't reach the branch director to inform him about my problem. This was Carrefour mistake as they delivered a wrong device and nothing is written on the package indicating the type of the oven. I urgently need your help.

I want to warn all customers of Carrefour to ALWAYS check their receipt and items immediately upon purchasing their items. This has been happening frequently in the UAE outlets and everyone needs to hear about it.

Staff members at Carrefour can charge you extra for things that you did not purchase, ex: cheap items here and there that you don't notice in your bill unless you read each item and compare them to what you bought. This scam is very common, the staff would have used these items themselves and scan them on your own receipt. That way, they can get items for free and not pay for them.

Also, another scam is that they label food items differently, ex: you buy olives and they label the box as Salami meat. They eat the food and then charge you for it as the label that they used. Be very careful when you buy things from Carrefour, as this has happened too many times and customers usually don't look at their receipts.

Carrefour egypt online services and customer service are literally ruining carrefour brand reputation in egypt as I have been theft by carrefour egypt online services when I made an online order since 2 weeks and they withdraw the money from my account immediately and they withdraw more money than the value of my order, then nothing happened, since that time the order was not delivered and nobody contacted me, I made around 10 complaints in customer services they wasted my time and mobile credit and they are giving promises then nobody replies to me, and finally when I am calling back now they are rejecting my calls and if they responded they are telling me to do whatever I want as they can't help me more, I am so frustrated and so nervous and I hope that I find a fast response as the last thing I ever imagined is to be theft by "carrefour"

Store manager mr. akram
Supervisor. mr. hassan
Complaint number 1096759
Invoice no: 6001500304851902241902
Date 24.02.2019
Time 19.02
Product fa 50mlx2 20%off 19.40 aed
As mentioned in the display 12.50 aed

Can you explain why this happen?
How I can buy again from carefour if mistake happen and I didn't notice?
How I can assure that my past bill was right?
If it like your mistake how many customers bought with wrong price?
Kindly send your store manager and supervisor for customer service training program

If they are trained before can handle this situation successfully

This is my 30 years in uae am always purchasing from carefour now I lost my trust
It's not matter of money return policy "matter of trust".

Warm regards

Aneez
[protected]

Dear Carrefour Team,
I was one of ur most loyal customer, but my last interaction with ur staff (Varun - Electronic Section) and Duty Manager (Issam), in Dragon Mart 2, International city, Dubai, made me decide, to never go back to Carrefour again in my Life. Not only me, I vl b sharing this incident with my entire family and friend circle and let them decide if they want to visit carrefour again.
I had purchased a Grinder on 15th Feb'19 around 6pm.
After going home, I tried to start grinder, it was only then, I realized that my house electrical socket and supply watt was not supporting the Grinder.
The very next day within 24 hrs, I went to return the Grinder with its original packaging without any damage with the original bill.
Your staff Varun came not to help but only to fight that it will not be refunded claiming that it has been opened and used. He was nt ready to listen a word anything and started to raise his voice.
Later he called his manager (Issam - Arabic) who was even more rude and arrogant and started to raise his voice too.
When I asked them to show the return policy, they yelled saying we are nt suppose to show u.
If I am writing such a long complaint, u can imagine to what level I have been disturbed mentally by such behaviour.
Customers being treated like nothing.
If u Carrefour care abt its customers, pls let me know what action have u guys taken for such incident.
Incident Date: 16th Feb'19
Incident Time: 19:00
My Mobile: [protected]
Rizwan