Carol's Auctions review: Auctionitems never sent

I purchased 2 items from one of Carols Auctions several months ago and after paying for the items by etransfer and the shipping by Visa, I still have not received any of the items.
At first Carol seemed very apologetic and said she would send them out ASAP, but after months have gone by and I`ve spoken with her several times and emailed her many times, she no longer answers my calls or returns my emails.

Ì contacted the auction platform Carols auction uses (Hibid) to see if they could help resolve this. They were very friendly and said they also tried several times to contact Carol and she would not respond to them either.

The amount of my loss is small (less than $20) plus shipping, so fortunately, I am not out much, but it is very frustrating for any customer to be treated like this.