Caribbean Celebration Cruise LineHidden Charges

J
This review was posted by
a verified customer
Verified customer

First of all I had called a company to order something and they finished with order they asked if I would like a free cruise. Thats a joke! All they asked fees we didn't know anything about $70.00 there and charged for seven days and we only used it for five days. Then we got the paper with reservation and on it there was a resort fee: 30.00 a day for hotel taxes and surcharges for two nights, pier parking 15.00 a day ended up 30.00, bahammas celebration 48.00 for service charge, fuel charges of 48.00, and we asked the man on the phone did this have to be a timeshare. He said no nothing like that just we come back and tell everyone about the trip. So u see its not free at all! Don't beleive it. I am disappointed. I think we should have a apology and refund on some of the cost. We had any idea it would have costed this much we would have said forget it. This cost was counting the airfare, cost of gas and eating out some because the food at the Ramanda Plaza was not very good. It also needed some work done to it. You put us in a dangerous part of town, the elevators was messed up, and the bathroom was not clean. It was a dirty looking hotel and unsafe. So beware! [protected]@gmail.com Janice and James Sasser

Responses

  • Kl
    KLowney Nov 09, 2012

    A member of our office experienced the same thing. We are a Seattle-based lawfirm and are preparing to file a class action lawsuit against this company. Could we please call you and have a confidential conversation about your experience? If so, please send us a confidential email at [email protected] and we will get right back to you. Thanks in advance. This company really needs to be held accountable.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.