CareingtonBeware! Auto renewal no refund

G
This review was posted by
a verified customer
Verified customer

They will auto renew your policy $129. 00 without notice and did not offer to refund the money when i contacted them a few days after they charged my credit card even after i had changed my credit card number they still charged me without any notice! I am having to dispute the charge through american express in hopes of getting a refund. Carrington also did this to me last year and i didn't catch it. Over $250 for nothing and awful customer service with no offer of a refund of any kind! Beware beware don't do business with this company.

Responses

  • Co
    Corporate Communications Nov 15, 2012

    Good morning, Gary! Careington is a company that does truly value each and every one of our more than 8 million nationwide members. I represent Careington, and we would like the opportunity to work with you regarding these concerns. I've communicated this issue to our customer service manager, Daniel, and he hopes you'll contact him directly so that he may personally assist you. Please contact him at [protected] ext. 2301, and thank you. We sincerely look forward to helping you.

    0 Votes
  • Co
    Corporate Communications Nov 16, 2012

    Gary, I'm pleased that Careington's Customer Service Manager, Daniel, was able to reach you yesterday by phone to ensure you knew that a refund had been issued before your post to Complaints Board. As stated in our membership agreement, your annual membership will renew each year unless you contact us to cancel either in writing or by phone. We do send our members renewal notices 30 days in advance of the automatic renewal of your membership, and we apologize if there was any confusion about the nature of your online membership or membership fee. We sincerely hope this issue has been resolved, and we remain happy to assist you further should you have any additional questions or concerns. We thank you for your membership and apologize for any inconvenience.

    0 Votes
  • Ds
    dsbuilders Dec 01, 2012

    I've been dealing with the same problem with Careington. We had a policy with them for one year and I have no complaints about their coverage but you can't stop them from charging you for a renewal. They auto charged me another $129.00 in 11/12 and I called to have the charge cancelled as soon as I saw the charge on my Visa statement. I was told that I could received a prorated refund. That was not acceptable to me because I cancelled immediately after seeing the charge and never used the program since the renewal. The person I spoke to at Careington told me that I could receive a full refund if I sent an email to [email protected] with my policy # requesting a full refund. During a joint call with Careington and Visa they told us that only a partial refund was available. They would not provide a reference number or even a direct # to call to Visa or me. "Wendy" said that anyone who answered the phone there could help us.

    I received an email reply from them but to read it I have to open an account with "Your Encrypted Message eXchange Activation Information".

    The person handling this contested charge at my Chase Visa is annoyed too. This company is a rip off!!

    0 Votes
  • Ds
    dsbuilders Dec 01, 2012

    One more comment. Per Careington in the above comment: "We do send our members renewal notices 30 days in advance of the automatic renewal of your membership, " We never received that notice.

    0 Votes
  • Oc
    October1970 Mar 09, 2016

    I cancelled my membership recently and they are giving me the run around.. March 6 I joined with careington and Monday I cancelled because I have 30 days to cancel.. They told me it is cancelled and I will see my refund 2 days after.. No refund.. I called them and they said they have to investigate it.. What's there to investigate? I cancelled within 30 days and they are still giving me the runaround..

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.