CareCentrix

I have a secondary insurance they were supposed to file for me and now they say they cant do it. One lady told me they would just write it off. One said there were things going on there, that were not suppose to be going on! After saying all that to me, they asked for my secondary insurance info, AGAIN, which I have already sent three times. They continue to say I havent sent it in, I have faxed it, and mailed twice, and to tell the truth, I'm getting worried. Something is not right