Capital Resorts Groupdeath of owner/aged co-owner

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a verified customer
Verified customer
Review updated:

My mother is 85 years old. Her husband was killed by a car while walking across the street. Because of her advanced age and no partner to now travel with, as well as health of an 85 year old, she is unable to travel. She and her husband had paid cash in full when the timeshare was purchased. Now, with him gone, she is on a very restricted income. She telephoned Capital Resorts asking for help as she can in no way afford the maintenance fee or travel anymore, asked if they would just take it back, no money exchanged, and they declined, actually found that suggestion humorous. This is despicable for a company to have such a policy or treat their customers in such a manner. They even threatened her with collection turnover if she is unable to pay, choosing to eat or obtain medical treatment instead.

I personally worked in the finance department of a timeshare company in another state for nearly 10 years, and I know for a fact that this decision is entirely arbitrary. I made decisions on a regular basis myself of whether or not to take back a timeshare in such instances, so it can be done, and quite easily.

Capital Resorts apparently doesn't value human life -- only the almighty dollar. In this situation though they won't even be able to gain the dollar they value so highly, but will contribute to the worry, stress and subsequent health decline of an 86 year old woman.


  • My
    mylily42 Aug 27, 2021


    0 Votes
  • Tr
    Traceys24 Oct 07, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I think she should try reaching out to Capital again. Try doing it in writing and providing a copy of her husband's death certificate and maybe a note from her doctor saying it isn't safe for her to travel. If calling again, try calling with both of you on the phone and ask to be transferred to a supervisor. I wouldn't give up with a single call. They should have been nicer and more empathetic but if all it a single call with a hard luck story was all it took to get someone out then there would be no owners.

    I am surprised with your experience working for a timeshare company that you were not able to talk your parents into rescinding immediately. Perhaps they didn't tell you until it was too late.

    Also to complicate things there are also Capital Resorts memberships and Grand Crowne Resorts memberships (if they bought prior to 2014 and never upgraded to Capital). If it is still a Grand Crowne membership you will need to find someone from Grand Crowne rather than Capital.

    In either case another option is to try to find owner groups and offer the membership for free with the taker paying the transfer fees. I just read a post today in a facebook group, the same group I saw a link to your complaint- Capital Resorts (Formerly Grand Crowne) Owner Complaints, where someone said they posted their membership and said within 5 minutes they had 3 offers to take the membership.

    Hopefully she is successful getting rid of her membership so she and you don't have to worry about it anymore.

    1 Votes

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