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3.0 2 Reviews

Capelli Hair Salon Complaints Summary

1 Resolved
1 Unresolved
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Capelli Hair Salon reviews & complaints 2

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Capelli Hair Salon the owner

I know a girl that worked at capelli for two years and she said she had to clean the bosses house all the time instead of doing in salon stuff and that she was scummy and used to leave sanitary items all over the back bench where they made their lunch and clients coffees. I know for a fact that all blonding products were budget as and so was shampoos and conditioners. I have heard so many horror stories from people that went to her and she has not done what they have asked for. all the other girls that worked there were awsome.just the boss has major issues.

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Gai Laing
, NZ
Jun 28, 2012 3:48 pm EDT

I'd be interested to know what happens to these complaints as Capelli and Mojo hairdressers in Palmerston North are still getting heaps of complaints. Do The Managers of these hairdressers get to see these complaints.

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5:37 am EDT
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Capelli Hair Salon Salon Horror

Hair Horror! my hair was recently ruined this Saturday for my up coming wedding day this weekend.

Capilli Hair design of Palmerston North refuse to refund my money $180 for only a colour and cut - no blowwave. I didn;t have time to get it redone due to time constraints and frankly wouldn't want the same stylist doing it!
I complained, I was overcharged, hair left brittle and overprocessed ( I look like a 1985 Rocker!) I'm left chasing the salon owner - 4 mesages later, 2 emails, 4 txts and contact with the hair dressing asociation and commerce commission, including going into the salon etc. No luck!

The hairdressing association of New Zealand are aware of the issues with Capelli over a number of years but after further investigation apparently she continues to get away with bad practices, break codes of ethics of hairdressing and Fair Trading Acts. She always has court cases to attend to and a number of PG's against her. I'm not in the hair dressing business - but I imagine this cannot be normal?

Read full review of Capelli Hair Salon and 43 comments
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Alice1234567890
, GB
Jun 17, 2018 1:25 am EDT

Angela from capelli ruined my hair. I asked for blonde, she made me bright ginger. She also burnt me with the hairdryer and when she washed my hair she used net nails and was quite aggressive and it made my head blead. She keep going on about how much she loved Italian men and she was going to find one, one day. I wish her much of she treats men the same way she treats her clients. Awful woman.

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naj123
, NZ
Jul 12, 2015 6:31 am EDT

Had my hair done in capelli p.north in 2008 or 09. The lady that did it made me ginger when I wanted blonde. she was very rough with me and whilst wasing my hair she was digging her nails into my head and pulling my hair.she was telling me she loved Italian men and was soon to be visiting Italy . I found her to be rude and left with a very sore head and very ginger. I had to have my hair re done at another salon. I wrote to the ombudsmen but I shouldn't have bothered as they were useless. I'll never return to that place ever.

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JODY Mo
Perth, AU
Mar 16, 2014 10:30 pm EDT

I was a customer at Capelli last week and while the newly recruited hairdresser did a good job, I will never go back there. Another customer was in the salon and while having her hair cut the hairdresser found she had nits. Instead of discretely going about asking the customer to leave and cleaning the equipment, the hairdresser and owner proceeded to literally run around the salon pouring a whole large container of bleach over the seat and equipment and very loudly telling the customer leave. It was humiliating to watch this heavily pregnant woman being pushed out of the salon. The owner then proceeded to talk to another customer in the salon about the woman having nits. Totally unprofessional behaviour. I am aware of the health regulations and I have seen other people asked to leave salons due to having nits, but have never seen anyone behave in this over the top, out of control manner.

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mindyPop
, NZ
Feb 04, 2014 7:28 pm EST

I have had my hair done by Ange at Capelli for a few years now and have never had any problem at all. Agreeably, Ange is a little different than your typical old school "hairdresser", but she is good at adapting to any conversation well. Hopefully she has spun those moaners a load of crap as their lives aren't really that exciting without it. Ange has done the Ultimately best to always suit me and that's what matters to me. Sheree (the original moaning thread on here), is a con artist, thief and liar. If anyone believes her, they should be ashamed as she has conned thousands of people over the years and I have known her for a very long time. Let's hope her hubby has left her and seen the light. Dangerous woman and deceitful woman she is! Karma is a biarch Sheree...good luck honey! Ange, you put your chin up and be proud of what you have achieved. You are awesome!

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BXL
, NZ
Jul 02, 2013 8:25 pm EDT

I worked there for experience when learning hairdressing. It made me want to quit. There was an awful atmosphere, and no one spoke to me.

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Margaret Seymour
, NZ
Jul 02, 2013 7:47 pm EDT

My Mother Had her hair cut at mojo down king st in Palmerston north about a year ago which was owned by ange ( Now shut down) Ange twisted her finger around my mums hair and just chopped thinning scissors through it until it was so thin my mum was shocked and guttered for months Would never get my hair done by her again.

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AvaBat
, NZ
Jan 21, 2013 3:13 am EST

I started going there years ago, to see libby, who only ever did a wonderful job, then she left and i saw ameka, who is a little ball of sunshine, she also bleached by hair blonde and it was even and perfect and lovely. though, everyone does seem happier now ange is gone,

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happy hair64
, NZ
Dec 12, 2012 11:05 pm EST

I've had great hair done at Capelli's by Ange for several years, I guess some people are very bitter on here. what a shame ... I would recommend Ange anyday.I think the next treatme deal is awesome ...none better in town.

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tanyaa2
, NZ
Dec 02, 2012 5:04 pm EST

My daughter had her hair totally ruined at Capelli. They told her they were going to thin it out and she was left with hardly any hair. She was upset for months. Bad bad bad haircut that was expensive!

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BlackPanther
, NZ
Nov 25, 2012 12:47 am EST

Angela did my hair about 2 years ago and all I wanted was for her to take a couple of inches off the ends.At the time my hair was long - down past my shoulders and very thick. She did not use one sectioning clip. I walked out in tears - not able to even tie my hair up, some of the layers were 2 inches long, and my hair had been thinned out so much I felt like I had none left. It was completely butchered. She was extremely unprofessional. At the time I was 8 months pregnant and she was asking me if I was still with the father of my baby or if I even knew him - in her words "a one night stand". I was shocked because this was the first time I'd ever been to the salon and seen this lady. When I went to pay, she proceeded to make rude comments about my husband after seeing a photo of him in my wallet - very uncomfortable. It was a horrible experience and to save others from experiencing the same thing, I wouldn't be sucked in by her countless 'specials' and 'treat me' deals. They just go to show how desperate she really is for business, and that's because there's no steady clientel. It's a shame because the other girls that work there are lovely. This woman shouldn't be in business. She lacks professionalism, standards, common sense and according to some of the comments she made to me, the ability to keep it in her pants!

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Alice1234567890
, GB
Jun 17, 2018 1:29 am EDT

Dreadful woman. I've dealt with her. Horrible horrible horrible :/

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