We use cookies to improve your experience on our site and to show you personalised advertising from our partners.

By using this website you agree to our Cookies Policy.

Agree
Register Sign in
FILE A COMPLAINT
Pets & Animals CanadaVet.com
CanadaVet.com Logo

CanadaVet.com

15 Complaints
File a complaint

Having problems with CanadaVet.com?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Customer Service

PO 37067, 2032 Lonsdale Avenue
North Vancouver, British Columbia
Canada - V7M4K0
Mon7:00 AM - 6:00 PM
Tue7:00 AM - 6:00 PM
Wed7:00 AM - 6:00 PM
Thu7:00 AM - 6:00 PM
Fri7:00 AM - 6:00 PM
Sat7:00 AM - 6:00 PM
Sun7:00 AM - 6:00 PM

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with CanadaVet.com.

We are an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Complaints & Reviews

Sep 18, 2020

Canada Vet — Rip off - flea and tick products not arriving

I ordered a very expensive order In August 2020 and was told it would arrive in 7-10 days. It did not. It ha...

Read full review →
Nov 06, 2019

CanadaVet.com — revolution anti-flea medication for cats

They charged me $124.63 CAD, of which $7.91 CAD was for shipping and handling. Now that I got the item, I see...

Read full review →

CanadaVet.com — custom duties

After reviewing their advertising about such great prices, I ordered revolution which they were selling at the same price as my vet (without the vet fees for a visit). Thought it was great until I received the package with an amount due for custom duties.
I was shocked.
After complaining they advised that they mentioned this on their site. Didn't see it.
Very disappointed. Now I know why it took so long to get it. It came from Germany.
Should have read the reviews.

Read full review →Hide full review
Comment Guidelines

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    CanadaVet.com — valuheart heartworm tablets for large dogs

    An order I made almost 3 months ago never arrived. I've contacted customer service several times for a refund and they said that because the product was not properly delivered and is being sent back to their warehouse and cannot issue a refund until it arrives. I don't see how this is my problem. A month goes by and still no refund, contacted customer service again to get the same runaround. Will probably never receive a refund. DO NOT ORDER FROM THIS WEBSITE.

    Read full review and 1 response →Hide full review
    Comment Guidelines

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      • Lm
        LmMc Sep 18, 2020
        This comment was posted by
        a verified customer
        Verified customer

        Same happened to me. They should have to give tracking numbers.

        Reply
        0 Votes

      CanadaVet.com — tick medication

      Paid $100 for tick medication from what I thought was a canadian vet supply distribution company. After consecutive messages over a two week period i find out that this company in fact ships from Australia and i can expect to wait over 30 days for my product to arrive. It hasn't arrived. I haven't been reimbursed for my loss of hard earned money. Sounds like something the better business bureau would be interested in.

      Read full review →Hide full review
      Comment Guidelines

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        We are here to help

        • 16 years' experience in successful complaint resolution
        • Each complaint is handled individually by highly qualified experts
        • Honest and unbiased reviews
        • Last but not least, all our services are absolutely free
        Nov 06, 2018

        CanadaVet.com — revolution cat: takes much longer than advertised to receive it and much more expensive than from australia!

        I ordered Revolution from them and it was supposed to take 10 days. It has been 16 days and I haven't...

        Read full review →

        CanadaVet.com — flea medication

        I ordered flea meds from my pet believing I was ordering from Canada or possibly US because I was billed in...

        Read full review →

        CanadaVet.com — selling meds illegal to import. you won't get it.

        I ordered from canadavet because I thought it was being sent from canada. On their webpage it says they are...

        Read full review →
        Vancouver

        CanadaVet.com — liars, unreliable, fake

        I ordered meds over 3 weeks ago and nothing. I called and they said it may be held at the border! BS! Why...

        Read full review →
        Toronto

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved         CanadaVet.com — de-worming drug

        I recently purchased Drontol from this company and it made my dog puke for a couple days and now she...

        Read full review →
        Calgary

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved         CanadaVet.com — service

        Purchased Advantage Flea medicine. Payment went through my account immediately. It has now been two weeks and...

        Read full review and 2 responses →

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved         CanadaVet.com — shipping

        I ordered flea and heart worm medication for my dog Feb 2, 2012 after seeing the great prices I referred 2...

        Read full review →

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved         CanadaVet.com Canacreek.com — Product never arrives

        I have ordered from this company since 2008 and every order has takes longer and longer to get to my house. I...

        Read full review and 6 responses →

        Canadavet — order never received

        Ordered product on 12/24/10, not received as of 1/21/11. Tried to call to cancel order but held on phone for...

        Read full review and 1 response →
        Lillian

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved         CanadaVet.com — liars

        Hi, I recently purchase some worm and flea medication from a company called www.CanadaVet.com . When I...

        Read full review and 55 responses →

        IN THE NEWS

        Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
        If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
        One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
        A consumer site aimed at exposing unethical companies and business practices.
        ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
        You'll definitely get some directions on how customer service can best solve your problem.