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PO 37067, 2032 Lonsdale Avenue
North Vancouver, British Columbia
Canada - V7M4K0
Mon7:00 AM - 6:00 PM
Tue7:00 AM - 6:00 PM
Wed7:00 AM - 6:00 PM
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Fri7:00 AM - 6:00 PM
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Use this comments board to leave complaints and reviews about CanadaVet.com. Discuss the issues you have had with CanadaVet.com and work with their customer service team to find a resolution.

Complaints & Reviews

L
Sep 18, 2020

Canada Vet — Rip off - flea and tick products not arriving

I ordered a very expensive order In August 2020 and was told it would arrive in 7-10 days. It did not. It ha...

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M
Nov 06, 2019

CanadaVet.com — revolution anti-flea medication for cats

They charged me $124.63 CAD, of which $7.91 CAD was for shipping and handling. Now that I got the item, I see...

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CanadaVet.com — custom duties

After reviewing their advertising about such great prices, I ordered revolution which they were selling at the same price as my vet (without the vet fees for a visit). Thought it was great until I received the package with an amount due for custom duties.
I was shocked.
After complaining they advised that they mentioned this on their site. Didn't see it.
Very disappointed. Now I know why it took so long to get it. It came from Germany.
Should have read the reviews.

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    CanadaVet.com — valuheart heartworm tablets for large dogs

    An order I made almost 3 months ago never arrived. I've contacted customer service several times for a refund and they said that because the product was not properly delivered and is being sent back to their warehouse and cannot issue a refund until it arrives. I don't see how this is my problem. A month goes by and still no refund, contacted customer service again to get the same runaround. Will probably never receive a refund. DO NOT ORDER FROM THIS WEBSITE.

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      • Lm
        LmMc Sep 18, 2020
        This comment was posted by
        a verified customer
        Verified customer

        Same happened to me. They should have to give tracking numbers.

        Reply
        0 Votes

      CanadaVet.com — tick medication

      Paid $100 for tick medication from what I thought was a canadian vet supply distribution company. After consecutive messages over a two week period i find out that this company in fact ships from Australia and i can expect to wait over 30 days for my product to arrive. It hasn't arrived. I haven't been reimbursed for my loss of hard earned money. Sounds like something the better business bureau would be interested in.

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        K

        CanadaVet.com — revolution cat: takes much longer than advertised to receive it and much more expensive than from australia!

        I ordered Revolution from them and it was supposed to take 10 days. It has been 16 days and I haven't...

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        T

        CanadaVet.com — flea medication

        I ordered flea meds from my pet believing I was ordering from Canada or possibly US because I was billed in...

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        M

        CanadaVet.com — selling meds illegal to import. you won't get it.

        I ordered from canadavet because I thought it was being sent from canada. On their webpage it says they are...

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        Vancouver
        M

        CanadaVet.com — liars, unreliable, fake

        I ordered meds over 3 weeks ago and nothing. I called and they said it may be held at the border! BS! Why...

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        Toronto
        S

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved         CanadaVet.com — de-worming drug

        I recently purchased Drontol from this company and it made my dog puke for a couple days and now she...

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        Calgary
        M

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved         CanadaVet.com — service

        Purchased Advantage Flea medicine. Payment went through my account immediately. It has now been two weeks and...

        Read full review and 2 responses →
        S

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved         CanadaVet.com — shipping

        I ordered flea and heart worm medication for my dog Feb 2, 2012 after seeing the great prices I referred 2...

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        N

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved         CanadaVet.com Canacreek.com — Product never arrives

        I have ordered from this company since 2008 and every order has takes longer and longer to get to my house. I...

        Read full review and 6 responses →
        J

        Canadavet — order never received

        Ordered product on 12/24/10, not received as of 1/21/11. Tried to call to cancel order but held on phone for...

        Read full review and 1 response →
        Lillian
        F

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved         CanadaVet.com — liars

        Hi, I recently purchase some worm and flea medication from a company called www.CanadaVet.com . When I...

        Read full review and 55 responses →

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