Crystal Plus’s earns a 3.9-star rating from 18 reviews, showing that the majority of customers are satisfied with their personalized crystal awards and gifts.
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Worst purchase experience & customer service!
Worst purchase experience & customer service! I ordered 2 personalized crystal whiskey decanter and glass sets as business gifts, each personalized with the recipient’s name. Used the live chat while ordering to ensure that they would each be separately personalized. After numerous emails and phone calls to ensure this, they ended up shipping the 2 sets with the same name on it. Not willing to admit their fault in all of this, they made me order a 3rd set. (Although they did discount to cover the shipping.). So now I’m out over $100.00. As a business owner, I would never shirk our responsibility (and integrity) and penalize a customer for our error. (I am happy to change this review should they change their position on this.)
Recommendation: Go elsewhere
The ordering process was easy and the product exceeded my expectations!
The ordering process was easy and the product exceeded my expectations!
Beautifully crafted; and prompt delivery. (here are the extra required words for this post.)
Crystal Plus delivers quality products and recipients have been very well pleased with their gift.
Nice product, top quality engraving, quick turnaround. Would use again.
First time ordering an award from Crystal Plus. I was very impressed with the quality and craftsmanship. The price was reasonable. It seemed to make quite an impact on the recipient. I will definitely be ordering again.
Nice product, top quality engraving, quick turnaround
Nice product, top quality engraving, quick turnaround. Would use again.
Selection and pricing of crystal awards to honor members very diverse in getting the right award at the right price. The itmes arrived on time, undamaged and exactly as I requested. I appreciated the sign off procedure. I have absolutely no complaints.
Although the personalization feature was a bit difficult to understand, the final product, two cystal flutes, turned out fantastic! The flutes were securely wrapped, and I was amazed how they looked just as I pictured them. I will definitely purchase from Crystal Plus again.
We were so happy with both the quick delivery and the beautiful piece! Thank you!
Easy to order and prompt responses. I've ordered from them 3 times and never disappointed.
We were so happy with both the quick delivery and the beautiful piece!
We were so happy with both the quick delivery and the beautiful piece! Thank you!
I bought a crystal vase from Crystal Plus and I am very satisfied from there service. I emailed them and I always got quick and good answers I also spoke to them on the phone and they were very polite, It got shipped on time. Its a good choice to buy from them
Bought a crystal bowl for a retirement gift. The bowl arrived on time, undamaged and exactly as I requested. I appreciated the sign off procedure. I have absolutely no complaints.
We have ordered twice from Crystal Plus and have been very happy with the product, and the quick service. The glass crystals that we have selected for our awards look beautiful!
My purchase was a gift and the personalized wine glasses immediately became their favorite and will be treasured for years to come!
Easy to order and prompt responses
Easy to order and prompt responses. I've ordered from them 3 times and never disappointed.
TERRIBLE EXPERIENCE We ordered our Wedding Champagne flute pair and added engraving and silver fill at additional cost. One flute was perfect but the other flute was missing the silver fill in some areas. When we contacted customer support, they refused a refund and asked us to ship back the badly done flute. We shipped back both the flutes so they can make sure the two look the same. However, when they were shipped back to us after being "fixed", we found that the design was indented and the fill looked very dark. It was obviously very rough work. The good flute and the bad one were like night and day! We were so disappointed in the workmanship. They told us to ship back at our own cost for a refund of the original "Sub total", we will pay for shipping both ways for their damaged product!
The ordering process was easy and the product exceeded my expectations!
Beautifully crafted; and prompt delivery
Beautifully crafted; and prompt delivery. (here are the extra required words for this post.)
Crystal Plus delivers quality products and recipients have been very well pleased with their gift
Crystal Plus delivers quality products and recipients have been very well pleased with their gift.
My purchase was a gift and the personalized wine glasses immediately became their favorite and will be treasured for years to come!
My purchase was a gift and the personalized wine glasses immediately became their favorite and will be treasured for years to come!
We have ordered twice from Crystal Plus and have been very happy with the product, and the quick service
We have ordered twice from Crystal Plus and have been very happy with the product, and the quick service. The glass crystals that we have selected for our awards look beautiful!
Bought a crystal bowl for a retirement gift
Bought a crystal bowl for a retirement gift. The bowl arrived on time, undamaged and exactly as I requested. I appreciated the sign off procedure. I have absolutely no complaints.
First time ordering an award from Crystal Plus
First time ordering an award from Crystal Plus. I was very impressed with the quality and craftsmanship. The price was reasonable. It seemed to make quite an impact on the recipient. I will definitely be ordering again.
Selection and pricing of crystal awards to honor members very diverse in getting the right award at the right price
Selection and pricing of crystal awards to honor members very diverse in getting the right award at the right price. The itmes arrived on time, undamaged and exactly as I requested. I appreciated the sign off procedure. I have absolutely no complaints.
I bought a crystal vase from Crystal Plus and I am very satisfied from there service
I bought a crystal vase from Crystal Plus and I am very satisfied from there service. I emailed them and I always got quick and good answers I also spoke to them on the phone and they were very polite, It got shipped on time. Its a good choice to buy from them
Although the personalization feature was a bit difficult to understand, the final product, two cystal flutes, turned out fantastic!
Although the personalization feature was a bit difficult to understand, the final product, two cystal flutes, turned out fantastic! The flutes were securely wrapped, and I was amazed how they looked just as I pictured them. I will definitely purchase from Crystal Plus again.
Replied
Do not buy from them
Do not buy from them. If you buy something and try to go back to the site just a few weeks later your order disappears and you cannot leave a review. I bought the 20ozs crystal coffee mug for $24. It was just sitting on my counter with a smoothie poured in from my blender. Out of nowhere it just cracked wide open and ruin my drink. what a waste, DO NOT BUY from them. The website is fancy but the products are subpar. what a waste. wish I could leave a zero-star rating.
The complaint has been investigated and resolved to the customer's satisfaction.
Additionally, our system keeps all order history for up to 5 years. If the order was placed under a registered account, then you are able to login into the account to view your order history. However, your order was checked out as a "guest" which is why there is no record of the order in your account history. You can still enter your order number and email address on our Track order page https://www.crystalplus.com/trackOrder.php to see your order info and all the email copies we sent you during the order processing. Again we apologize for this unfortunate situation.
Replied
I recently used Crystal Plus to create rep awards for achievement and have enjoyed their service in the past
I recently used Crystal Plus to create rep awards for achievement and have enjoyed their service in the past. I had a new plaque to order (same design as previous) so, I clicked the "reorder" button and changed the sales figure to the current number...then paid with my credit card.
I later received a new invoice to which added a $30.00 artwork processing fee and a $5.00 clip art fee. These were new fees that were added later by the company. So, I called the company to let them know that they already processed this artwork in a previous order and should not charge me twice for a file that already converted. I never even got that far in the conversation; the sale rep kept talking over me while I was explaining to repeat her "script". After 3x's of being cutoff so they can repeat their previous statement verbatim but more loudly...I demanded to speak to a manager about the sales rep's rude behavior.
The sales rep said that the manager isn't there. I asked to speak to them immediately. The sales rep said that they would ask for them to call me back.
Later that day I received an email from the manager Angelina.
(These are actual emails back and forth, references can be provided upon request)
___________________________________________________________________________
(Email 1 - Crystal Plus to Me)
Hello ***, I received your request earlier today regarding a situation with one of our representatives. First off, we are sorry to hear you wish to cancel your order. Since the order has been approved and sent into production there is a $30 fee as all the order details have been set up such as creating the proof and print file. Luckliy, the haven't been engraved otherwise we wouldn't be able to cancel the order at all. Feel free to reference our policy here: (removed Link). Also, stated in the same policy linked above we indicate additional custom options cannot be discounted which is why the order did not qualify for the discount code. Please let me know how you wish to proceed with the order. We would love to complete this award for you on our end.
Best Regards,
Service Manager
(Email 2 - Me to Crystal)
My request was to speak with a manager due to your rude customer service rep.
I am not paying the cancel fee...if my card is charged, then the charge will be setup as a dispute with Visa. I paid the extra fee last time I ordered the same plaque...your artwork conversion was paid one time. You don't get to bill me twice.
Sent from my iPhone,
(Email 3 - Crystal to Me)
Hello ***, I double checked your previous order and the additional logo fee was paid. The previous order number was not indcicated or mentioned in anyway on this new order so there was no way for the art department to know. However, we can definitely, refund the additional logo fee for you. In regards to the clipart fee, we do charge $5 per pc now for the stars. The last order was placed in 2019 to which we didn't implement that fee yet so I can waive the clipart fees as well this one time. Any furture orders will incurr in the clipart fee. Please confirm you would like to keep the order as is with the refund on the additional custom options.
Best Regards,
Customer Service Team
(Email 4 - Me to Crystal)
Hello,
Yes, we can proceed but let's address the beginning of my complaint that you haven't even mentioned. Your employee/daughter/friend/etc...whoever forwarded the original compliant to you...either didn't inform you that I wanted to speak with you regarding their behavior or you declined to acknowledge it in either email reply to me.
Sent from my iPhone,
(Email 5 - Crystal to Me)
Hello ***,
Your request for a call was not ignored. I am not able to contact you by phone as I am in and out of the office. We do apologize about the conversation with the representative who is an employee. The situation will be addressed directly with them to avoid future issues. I'll have the refund processed by end of day and you'll receive a confirmaiton email with the updated order details. If there's anything else we can do to assist you, please feel free to contact us further
Best Regards,
Customer Service Team
(Email 6 - Me to Crystal)
I don't suspect that you are ever going to do anything especially after stating a pretty pitiful excuse for not returning a customer's call regarding a complaint. You never even asked me what happened...and you are a manager. Who is your manager?
___________________________________________________________________________
I went forward with the order, but you can see from the thread, at no point the customer service manager had any desire to ask me about the issue. Due to their blatant refusal to even investigate/discuss the behavior of their staff; my company will not be ordering from this place in the future.
The complaint has been investigated and resolved to the customer's satisfaction.
Any additional logos incur a one-time artwork fee, and we charge for additional fees such as artwork conversion, clip art, additional engraving location, color fill etc. For future reference, please note that we must charge for these additional fees, per our new company policy and they are added to orders that are applicable. We list the pending fees on the artwork proofs, and once it is approved, that gives us authorization to process any pending additional payments accordingly.
We feel we have made our best effort to resolve this complaint and hope you understand that while we do our best to handle orders with accuracy, we are only human after all and occasional errors may occur. However, we are committed to addressing and correcting any errors on our end to the best of our ability. We hope that the final product you have received meets your expectations and we apologize for any inconvenience and misunderstanding that you experienced with our service team.
CrystalPlus.com Management Team
Crystal Plus complaints 2
I ordered from Crystal Plus, Inc
I ordered from Crystal Plus, Inc. using my work email. One of their peeps told me that the proof of the product would be sent to me. But it turned out to be a virtual proof. I already approved it and couldn't change the quantity of my order. I only wanted to order one item as a sample before getting the go-ahead from my boss to order 12. The product isn't in production yet, so I just want to reduce the quantity to one for now.
I never got my order even though I paid for it
I never got my order even though I paid for it. I bought six fancy wine glasses with my girlfriend's name on them for her bday. I waited 5-7 biz days like they said, but then they said they never got my order. They didn't wanna give me my money back at first and made me call a bunch of diff people. They finally gave me my money back, but now I don't have the glasses for her bday. I asked them to rush the order, but they won't cuz they won't admit it's their fault. It's not fair that they messed up and I don't have a gift for my girl. They should have been nicer to me, but they won't even say sorry.
Is Crystal Plus legit?
Crystal Plus earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Crystal Plus. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Crystal Plus has received 13 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
A long registered date for crystalplus.com can be seen as a positive aspect for Crystal Plus as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Crystal Plus's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Crystalplus.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Crystalplus.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
A trust mark has been identified for a crystalplus.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.
Crystal Plus as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several positive reviews for Crystal Plus have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- Crystalplus.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The crystalplus.com may offer a niche product or service that is only of interest to a smaller audience.
About Crystal Plus
One of the key features of Crystal Plus is their commitment to quality. All of their crystal products are made from the finest materials and are crafted with precision and care. The company uses state-of-the-art technology and techniques to create crystal pieces that are both beautiful and durable. Whether you are looking for a simple crystal paperweight or an elaborate crystal trophy, you can be sure that Crystal Plus will deliver a product that meets your expectations.
Another advantage of Crystal Plus is their extensive selection of products. The company offers a wide range of crystal awards, including plaques, trophies, and medals. They also offer crystal gifts, such as vases, bowls, and picture frames. With so many options to choose from, you are sure to find the perfect crystal product for your needs.
In addition to their quality products and extensive selection, Crystal Plus is also known for their exceptional customer service. The company has a team of knowledgeable and friendly customer service representatives who are available to answer any questions you may have. They are committed to providing a positive shopping experience for their customers and will go above and beyond to ensure your satisfaction.
Overall, Crystal Plus is an excellent choice for anyone looking for high-quality crystal awards, trophies, and gifts. With their commitment to quality, extensive selection, and exceptional customer service, you can be confident that you are getting the best possible product and shopping experience.
Overview of Crystal Plus complaint handling
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Crystal Plus contacts
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Crystal Plus phone numbers+1 (888) 779-8803+1 (888) 779-8803Click up if you have successfully reached Crystal Plus by calling +1 (888) 779-8803 phone number 0 0 users reported that they have successfully reached Crystal Plus by calling +1 (888) 779-8803 phone number Click down if you have UNsuccessfully reached Crystal Plus by calling +1 (888) 779-8803 phone number 0 0 users reported that they have UNsuccessfully reached Crystal Plus by calling +1 (888) 779-8803 phone number
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Crystal Plus emailsart@crystalplus.com96%Confidence score: 96%service@crystalplus.com95%Confidence score: 95%Support
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Crystal Plus address18475 E Valley Blvd, City of Industry, California, 91744-6051, United States
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Crystal Plus social media
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