Campground Membership Outlet
reviews and complaints

I've been working with Melissa to sell my Thousand Trails membership. I received a letter from Thousand Trails dated 10/4/23 that the sale of my membership had been completed. A month passed and I had not received my payment so emailed Melissa and she told me the accounting department was backed up and it would take a couple more weeks for them to get caught up. Another month went by and still nothing. I emailed her again, twice, and no response. So I called and spoke to Kimberly. She verified that they owed me $1500 and told me she would send my request to accounting again and follow up with them to make sure it was completed. She said they would send me a tracking number as soon as the payment was sent. Another 3 weeks have gone by and still nothing. It's now the 3rd of January 2024. It's been 3 months. I want my money.

In March 2023 I paid the company a fee to sell my Thousand Trails Resort membership. After many months of trying to follow up with them, with no responses, I filed a complaint with a Better Business Bureau on September 13, 2023. The BBB followed up with Campground Membership Outlet regarding that complaint several times. After receiving no response from campground membership outlet, the BBB closed my complaint with no resolution on October 21, 2023.

I am submitting the same complaint as others. Started the process of selling our Thousand Trails membership in September. Have not been paid. Started process to sell our membership in September. Membership sold and it's being used. After repeated calls and emails we have not received a payment for the sale of our membership. Claim was made a check was sent which we never received and another would be sent. Same claim I see in other complaints. No one answers the phone and you have to leave a message. It takes repeated calls to get someone to call back. This is no way to run a business and I'm beginning to feel I've been scammed.

We have attempted repeatedly to find out about our payment for the Thousand Trails Campground Membership that was transferred to a seller that The Campground Membership outlet, Melissa C, sold for us on DECEMBER 9. I have gotten numerous excuses and told the check is in the mail, or a new check will be issued, or I will get a tracking number and a new check, but 3 months later, I have no check, and now it seems they are not going to answer my emails either. I attached the email feed with Melissa C with dates of a statement that the checks in the mail and the original contract which was signed on 9/22. I want my check for the agreed upon $1000.

We purchased Campground/resort membership known as National Thousand Trails - Elite Membership 298-1*** from last name Ed*** for 5,465 on 9/20 through Kimberly *** at Campground Membership Outlet, Inc. Receipt was expected on or about 10/8. We attempted to contact Campground Membership Outlet, Inc. via email and phone throughout the week of 10/11 - 10/15 without answer after receiving no notifications of transfer or correspondence. We have left numerous messages without response. On 10/14, we contacted National Thousand Trails via phone. They have no record of a transfer to our name or one even being submitted. Also, the Ed*** membership had been transferred to a different party...

Cmpground Membership Outlet contracted to buy my Thousand Trails Membership. I signed it over to them, It was sold and I have not received payment. I started the sale in July and the new buyer did indeed buy the contract. Now Campground Membership Outlet will not pay me the $2000.00 as my payment for the contract. I have a dozen emails with the company, they only use an answering machine so personal contact is nearly impossible and they keep telling me that the "Check is in the mail". I see that ComplaintsBoard.com has numerous same complaints from this company. I wish I had checked with ComplaintsBoard.com prior. This sale was started in July and its December and still no results, only promises that the check has been mailed.

i could no longer use my campground membership and I had camp ground membership outlet facilitate a sale on my behalf. the sale was completed on sept 10th and i have not received payment for this. they keep telling me the check is in the mail. the last response i receive was this. This is a copy of last email sent to me. Since you have not received your check I have put in a request to have accounting contact the bank and pay to do a stop payment and get a new check issued out. Moving forward I am requesting a new check to be sent via priority mail with tracking to avoid any other issues. Someone will contact you with a tracking number as soon as it is available. Thank you, Melissa C Camp Ground Membership Outlet [protected]

In November my 89 year-old widowed mother living on a fixed income decided to sell her 1000 Trails campground membership that my father had owned for 40 years. Emails verify that paperwork was sent 11/25. Melissa C responded 12/08 that the funds were to be collected from the buyer and the transaction would start with the resort. On 12/16, Melissa emailed, received forms, was working on the transfer which takes 4 to 6 weeks. On 01/11, the transfer started with resort, which takes 6 weeks. On 02/16, they received the letter, account is processing, check will be mailed in 5 to 7 days. On 03/03, Melissa emailed "The check is scheduled to go out no later than Friday accounting already has her file". That was 40 days ago!

I was unable to use my campground membership due to illness. I contracted with Campground Membership Outlet to sell my membership for $2,000.00. I turned over the authorization on June 16, with an estimated payment date of July 16. I received confirmation from 1000 Trails that my membership # *** has been transferred on July 14. Since July 16, I have made several calls to the company, speaking with Melissa, their representative. In each case, she has assured me that the check would be mailed out on Friday of each week I have called. I hate to believe that I am a victim of a fraudulent business that proudly displays the ComplaintsBoard.com banner. I simply want this business to honor its contract with me and send a check for the $2,000.00 they agreed to. Please help me to resolve this issue. Thank you

Contracted with Campground Membership Outlet to sell our Thousand Trails Campground membership. They stated they had a buyer and we agreed on a price to us after the sale of $1500 on 11/2. Thousand Trails confirmed the sale and transfer of the membership in a letter dated 1/4. We contacted Campground Membership 1/28 to inquire about payment, and followed up 2/19 and they replied they had mailed the check and asked that we confirm our address. On 2/22 we agreed to stop payment on the check and re-mail it with a tracking number. I followed up again 3/2 to say still no sign of the tracking number (or payment). They replied with a picture of a label w/tracking number on 3/8 and told me there would be movement within 48 hours. it is now end of business 3/11 and the tracking search still shows a label created but not sent.

Due to health issues my husband and I contracted with Campground Membership Outlet to sell our Thousand Trails membership for $1500. I have made several calls to Melissa in the past month regarding when we may expect the check. Her response is always the same, it's in the mail. She has the address which to send the check and I verified this in an e-mail sent to her on October 8th. I suggested in the e-mail that they put a stop payment on the check in the mail and re-issue to the verified address in the e-mail. We have our letter from Thousand Trails showing transfer was completed, letter was dated September 23. I have tried speaking with someone other than Melissa but all I ever get is voice mail with no response. And when I speak with Melissa she is very rude. We entered into this contract in good faith and expected them to do the same. Thank You, Ramona

Selling Thousand Trails Membership to Campground Membership Outlet for $2000.00, have been dealing with Melissa *** We received notification of receipt of forms to sell to them on 06/30. We also received a letter from Thousand Trails, dated 7/26, that our membership was sold and we were no longer responsible for dues, etc. According to Melissa, the check would have been sent a month later, on 8/26. Several phone calls later with promises that the check would be mailed, and we are still waiting. The last time we spoke with Melissa was on 9/27 and she told us the check was mailed 10 days ago. This was at least the second time we were told the check was in the mail, the previous time, Melissa told us she was going to contact the bank to stop payment on the "missing" check, so another check could be issued. I believe that was 3/4 weeks ago. And here we are, beginning of October and still no check for our campground membership. This is totally wrong.

I contacted the company on in August about facilitating a sale of my Thousand Trails membership. I was contacted by Melissa *** in the listing department (her name also appeared as Melissa *** on one email signature) and we completed the paperwork to initiate the transfer. I was told Aug 31, that the transfer was in progress, then on October 31 that the confirmation of transfer completion was received and the check would be sent out at the end of next week. After no mail, I asked about the status on October 27 and was told it was mailed on the 22nd of October. After asking again, Melissa emailed me on Nov 2nd that she put in a request to have the accounting department cancel and reissue a new check to be sent via priority mail with tracking. I was also told someone would reach out with the tracking number. That was the last I heard from her, even after several emails, phone calls and voicemails. No one at the company will return my calls or emails, and Melissa refuses to give me an update on my payment. In other words, I transferred my membership over and was never paid.

March we contacted Campground Membership Outlet to sell our Thousand Trails membership. Melissa *** returned the call and we agreed to sell the membership for $1,000. June 16. 2021, received email from Melissa saying they had received paperwork from Thousand Trails, and the accounting department was working on closing our file. A check was to be mailed the end of the following week. July 3 emailed Melissa to find out where check was. July 5 Melissa emailed me, told me check was mailed, and asked me to confirm address, which I did. July 6, Melissa confirmed it was the address check the was mailed to and they would put stop payment on check and reissue, sending it via priority mail, giving me tracking info to follow it. August 5 emailed Melissa to let her know we never received check or tracking information.September 2, Went through the same song and dance again. After returning a missed call from them on September 23, I have had no response by phone or email. Tried again on October 11, and have still gotten no response and no check for $1,000. I would like to receive the amount we agreed to in June!