Camacho Auto Salessales

N
This review was posted by
a verified customer
Verified customer

My daughter went in 2 days ago and was in the process of purchasing a new car she didn't have quite enough money so my son went into help her . My son started asking more questions about interest rates and found out they wanted to charge her 19% . When they decided they did not want the car and wanted a refund they were unwilling to void the transaction said there was nothing that they could do at the time since it was after hours. My daughter insisted on speaking to the manager Hugo who was there at the time But he refused to speak to them or help them. I know for a fact they could've simply voided the credit card transaction that they just processed and that would of been it. Instead, They told them they had to come back the next day, when they came back it was after hours because both of them work they still didn't have the money ready for them and not willing to process any transactions such as a check. Even though my daughter show them that it had processed through her bank account on her phone. They told them they would have to wait three days to get a check or come in during business hours to swipe the card. My daughter works until 6 PM and my son lives out of town about an hour away. This was a big problem! What should've happened is that they just simply voided the last card transaction and this would've been all done. But instead they drag it on and continue calling her every day to persuade her into purchasing a car. If they don't know how to properly processed Credit card transactions they shouldn't even be in business. This is basic business skills people! If your sales person Ronnie or your sales manager Hugo didn't know how to do this simple process, shame on you and if they did and just refused, you should be shut down!

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