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Customer Service

+1 888 918 6874 (Temple Hills, MD)
+1 571 398 0684 (Woodbridge, VA)
+1 571 719 3715 (Manassas, VA)
4600 Branch Avenue
Temple Hills, Maryland
United States - 20748
Mon7:30 AM - 6:00 PM
Tue7:30 AM - 6:00 PM
Wed7:30 AM - 6:00 PM
Thu7:30 AM - 6:00 PM
Fri7:30 AM - 6:00 PM
Sat7:30 AM - 2:00 PM
SunClosed
Woodbridge, VA
13601 Jefferson Davis Highway, Woodbridge, VA 22191

Manassas, VA
9075 Euclid Avenue, Manassas, VA 20110

Complaints & Reviews

sales manager

Let me just say I have visited several car dealerships and I never had to make a complaint until now. I recently visited Auto Giants in Temple Hills Maryland as I have been getting plenty good reviews from their service they provide to their customers. When I arrived I was greeted with a warm smile and a handshake from the Sales Associate I believe his name was DJ. (Demetrius Johnson) DJ was extremely professional in getting my information and ensuring he knew exactly what I was looking for. All went well until his manager Robert Helms (I may have spelled his last name wrong) came over. Unlike DJ, Robert was EXTREMELY unprofessional. When he came over and sat down the first thing he said was "Oh they stuck you with this dude, he ain't as innocent as you think" and then begin to chuckle. Neither DJ or I found anything funny. I was so taken off guard that I literally just sat there and didn't know what to say. I then told Robert that DJ was doing a wonderful job and I wasn't sure why he would say such things. Robert then gave me a strange look and proceeded with gathering my information. He then begins to go into income. I proceeded to go over my income with him and then proceeds to say "You have a son here and you ain't getting no child support what's up with that?!" Again taken off guard, I said "No at the moment I am not." He then begin to over and item on my credit report regarding an apartment complex and said "What happen with this apartment that they had to put it on your credit report they had mice or something?" He then looks over at DJ then back to me and says "DJ used to stay in that are he had mice didn't you DJ" I begin to tell Robert that's not cool and to not say things like that. He then mumbled something under his breath then walked off to take my paperwork to see if they could get me approved. While I was waiting DJ apologized for Roberts behavior several times as he could probably see I was extremely embarrassed and taken off guard and ensured me this is not how they do business at auto giants (which is probably the only reason I stayed because Robert had me so upset) While I waited DJ begin to assure me that it wouldn't be much longer before we find out exactly what I'm approved for. Several times DJ kept walking over to Robert asking what the hold up was as it was taking longer than expected to only been treated and brushed off by Robert. 3 HOURS LATER Robert FINALLY comes back and says "Oh y'all still over here I forgot you were here" After that I had enough especially after he told me "Your credit isn't but so good so the only thing we can't do is put you in that Mitsubishi over there" I looked at him with total disgust and said "No thanks have a great day" Robert didn't even apologize for his actions to me or DJ afterwards he simply grabbed my paperwork and walked off. DJ FOR THE FIFTH TIME apologized for Robert's actions and once again that he is so sorry for the inconvenience. It is because of DJ that I will come back in the future and do business with Auto Giants because otherwise they would never see me again!

car buying

I bought a 2017 Nissan Sentra from this dealership and it has problems. I bought it in March 2019. The car...

my tags

I purchase a 2016 Kia on June 2018. And I am still riding around with the same paper tags. When I call the they just give me the run around. I stop by to see what was the holdup and the General Manager gave me some Bull. And told me that he was going to take care of this. That was 2 weeks ago. He never call me. I just thank god I have not got pull over by the cops. I have already reach out to the BBB. And I will not be stopping till I get my tags for my car

In The News

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