Caliber Home Loans — Website and app was changed and in non-functional
You handled my home loan refinance a few months ago loan # [protected]. Caliber changed both their app and their website recently and when I went to make my November payment I could log in but the app froze up not asking me log in again which happened over and over. I then went to the website on my laptop and logged in to my account. I found that my bank account, routing # was gone and observed the website looked different. The website wouldn't let me make a payment with my credit card or set up bank and routing # for automatic payment either. I called for help and the automated system said it couldn't match my phone # to a Liam in the system. I finally got through to a representative and he acknowledged Caliber had changed the website and app and other people were complaining about not being able to make a payment either.
I decided to write and mail a check to Caliber.
This was on 10/31/20. I mailed the check at the post office on Monday 11/2/20 and it has not hit my bank to date. It only takes 3 days mail service to go anywhere in the US so I'm getting worried that Caliber must have changed their mail intake procedure also.
This whole thing is ridiculous. I called customer service again yesterday and it didn't recognize my phone # same as last week. I finally got through to a representative and she verified my account info: loan #, address, phone #, etc. so it appears the phone interface / parking system is corrupt also.
When is this going to get fixed. I got a letter from UPC Insurance that they haven't received a payment so it appears that the escrow system is screwed up too. This is a mess. Will my homeowners insurance get cancelled, taxes are due too.
Please get back with me as soon as possible. This is the second message I've sent you concerning this problem and now I'm getting worried.
Sent from myMail for iOS
More Caliber Home Loans Complaints & Reviews
- Vericrest Financial - Loan Modification - Scam!!!!
- Vericrest Financial - Forclosure
- Vericrest Financial - Mortage Takeover
- VeriCrest Financial, Inc. - Short Sale
- Vericrest Financial - Complete Scam, broke laws
- Vericrest Financial - con to get you to
- Caliber Home Loans - mortgage
- Vericrest Financial - forced insurance on foreclosed property
- Vericrest Financial - Escrow account
- Vericrest Financial - site always down when payment due