Calgary Herald
reviews and complaints

I ordered a bouquet of flowers from this company, who is based out of Calgary Alberta, on December 21, 2022 for my sister in law, whose mother had just passed away. Apparently, the flowers were delivered from Vancouver BC to Vernon BC. When the arrived the base of the flowers had frost on them and because of that, they all wilted the next day. I contacted the company and all they were willing to do was give me a discount off my next purchase. There is no way I would order flowers from them again. I want my money refunded but they will not comply with my request. They are a large company and have had over 1,000 complaints about their products and return policies.

My delivery is inconsistent! When I do receive it, it's often wet, or I have to look around the yard, because the delivery person missed the step. Once I discovered a paper, that I thought not delivered, on the ground after the snow melted. This week it's now been 3 days without. I tried calling, but can't get through.

The quality of the Herald has gone from a 10 to a 3. I also used to love the puzzle page, not so much now.

I realize it was taken over by some other company, which explains the deterioration of the quality.

no paper again ,, on Tuesday ,November 9 ,2022 if the Herald doesn't want to publish a printed paper why don't they just say so and force everyone to go online, which is probable what they really want . It is worse that it seems very diffficult to notify the Herald which makes me think no one really cares.

I have to say filing a complaint is so onerous it accentuates the problem and again shows how little you care about your subscribers.

My mother is to be receiving the paper every Saturday at her Long Term Care Home at Cambridge Manor, 253 Smith St. NW, Calgary T3B 6K1. I received a call from the care home saying she has not received the paper for the last few weeks. This paper is very important to her. It is to be left at the main reception desk with her name on it.

Her payments are direct debit from her bank account and you are never late with taking out your payment so I expect her service would be the same.

Please let me know what the issue is and how it will be resolved ASAP.

Thank You

For over 30 years my paper was put into my mailbox where it remained easily retrieved. For the last couple of weeks it has been thrown on or near our front stoop. Only once was it put into the mailbox. (I think he/she had run out of elastic bands to wrap it up.)

daily delivery of my Calgary Herald

Obviously, I have a new carrier who seems to be too lazy to get out of his car

My paper is left in the middle of my driveway about half the distance from the road

Outcome:

1. when I get a snowstorm, my paper is covered.

2. they come & remove the snow which also removes my paper

3. I have found, when snow melts a couple of papers in the middle of my lawn

If this doesn't soon get corrected, I will be forced to cancel my subscription since I am not receiving all my newspapers

I have had excellent carrier service with my paper at my door for many years until now.

Repeated poor home delivery service ranging from missing newspapers or wet newspapers from snow and rain instead of being placed in newspaper box. Customer service only provides lip service by providing credit for the one damaged or undelivered newpaper and not resolving anything else with continued bad service. When requesting elevation to higher management for some action or resolution, we never receive any followup. Company management does not seem to case about poor service, not sure if the Calgary Herald is planning on bankruptcy or insolvency in the near term. Perhaps Canadian newspapers are encouraging existing customers to switch to online editions of US newspapers.

Jan 1/21 calgary herald stopped delivery in my area due to "low readership". However, they did not remove the herald box and the post it is attached to. I have requested the removal of it every month with no result. Each time I was told my request would be escalated to the department to remove it... Nothing.
Can you please remove this, now, unsightly box and post?
My address (and where the box and post are) is: [protected] st. East., foothils, ab t1s 3y6
My phone number is: [protected]
Thanks,
Anna beale

So it happened this morning. No paper delivery. Its happened before I call and they send me my paper. No Problem .. But today was a whole lot different. I called at 7am to complain about no delivery, no problem we will have a copy there by 7:30.. So at 9:30 I called and talked to the customer service department and she explained that they were sorry and that a copy would be there in about 2 hours.. At 1:45 this afternoon I called again to inquire about the newspaper delivery.. this is what gets me.. The customer service rep explained that because its late afternoon they can't do a thing about it, so even after I explained the previous 2 calls that I made she sounded like a broken record there is nothing we can do about it you will have to just put up with it... GREAT CUSTOMER SERVICE...