CB Transportation and Vehicles Canadian Automobile Association Complaints #2-21

Canadian Automobile Association Reviews and Complaints

Canadian Automobile Association review: Membership rebate

Gramps49 of Montreal, CA

Apr 30, 2014 2:12 pm UTC

Verified customer

After coverage for roadside assistance expired on my vehicle, (Covered for 3 years when purchased) I purchased a Plus membership with CAA. Having now purchased a new vehicle with roadside coverage included I called CAA a to cancel my coverage and request a rebate. I was informed that no rebate is given with only 3 months left to expiry and that since my expiry was only 4 months away the rebate would be negligible. After expressing my disappointment at being charged 25% of my membership fee as an administration fee to cancel my coverage my only recourse was to cancel and inform the representative that I would never be a CAA customer in the future. I was also unable to locate any type of customer service or complaint address, phone number or website...not good!

Keywords:

administration fee cancellation complaint coverage customer service expiry membership rebate roadside assistance vehicle

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Canadian Automobile Association phone numbers

+1 (800) 222-4357

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British Columbia

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South Central Ontario

+1 (780) 430-5555

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Alberta Motor Association

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Niagara

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Saskatchewan

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Quebec

+1 (506) 634-1400

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Atlantic

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Manitoba

+1 (613) 820-1890

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North & East Ontario

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Canadian Automobile Association emails

generalenquiry@national.caa.ca

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500-1545 Carling Ave., Ottawa, Ontario, K1Z8P9, Canada

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