The Brick

This branch store customer service is non-existent. When I arrived at the store, the reception is sitting on her back. I told the receptionist then that I am picking up an online order, to which she rudely replies that I go to her on that side because she sits there.

So I told her okay, so this is the way it goes here, it's the customer who accommodates the staff not the other way around. I told her that I am a business man too, so I know how customer service should work. To which she replied, oh so what's your business. To which I replied, no you don't need to know that.

Another staff tried to help, but really is not helping, he trying to ask what's going on and I was telling my story, but he angrily argues to talk to him and not the receptionist. I am telling him my story and not to the receptionist. I told him why is your receptionist rude, you guys needs a lot of training when it comes to customer service. So I said I know the owner whose name is Robert, who is also there and trying to de-escalate the situation but still didn't apologize. I told him you guys needs a some training about customer service. I told him too that your receptionist doesn't need to know what my business is, but still insisting that she wants to know. To which Robert the owner, also cannot answer. I told him there are other customers too that are complaining about your customer service and you need to train them. I'm just here to pick up my product, so I could go on my way.