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75 Trinity Dr, Moncton, NB, E1G 2J7, CA
Fri 9:00 am - 9:00 pm Working Hours
Sun:12:00 pm - 5:00 pm
Mon:9:00 am - 9:00 pm
Tue:9:00 am - 9:00 pm
Wed:9:00 am - 9:00 pm
Thu:9:00 am - 9:00 pm
Fri:9:00 am - 9:00 pm
Sat:9:00 am - 9:00 pm

Reviews and Complaints

Jan 04, 2020

The Brick — no customer service

I ordered a dishwasher online over the boxing week sale, was told by sales reps that there were plenty of...

Moncton

The Brickstove - fridge - dishwasher

I bought 3 appliances on august 19th 2019.. Still not delivered. The brick has been paid since august 19th (making money with my money but I have no appliances!!). The delivery date was postponed 3 times and I was never advised. I have to do my own follow-ups. Next delivery date is oct 24th («maybe» they said!). At first they told me sept 11th, so I sold my 3 appliances 2 days before so I could clean up and be ready for delivery. I have no appliances ever since!! This is the worst service ever!!! After all my complaints (many many phone calls and going to the store twice) they never tried to help in any ways. I'm the one who came up with a solution: lend me a stove & fridge. Finally they came up a solution for my dishwasher: we will split the order as it is available. Why didn't anyone think of that before?? They called me on monday to advise of my dishwasher delivery the next day (oct.8th). I waited all day!! No one came! Nobody cares about customer service at the brick. Today, oct. 14th, I am suppose to get my dishwasher: I have an appointment (they never showed up!!!). It's the 4th time I take a day off for the damn appliances. I should get (without asking for it) a reasonnable refund for all the wait, the hastle, the frustrations, the stress and those days at work I have to give back (1st day «unpaid»)!! The brick = worst service ever. Can't wait to see the condition of their products. I am so worried this roller coaster ride of anger & disappointments will go on if ever I need «after sale-service». See invoice : 081993mdool

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    • Updated by sandra winchester · Oct 17, 2019

      They didn't show up on tuesday nor on wednesday like they were supposed to as the clerk had told me the week before. They don't even honor their own word!! NOBODY bothered to called me on monday nor tuesday nor wednesday to let me know i shouldn't waist another day waiting at home... I have to call and do my own follow ups!! I am tired of not being advised, waiting for nothing, having to arrange overtime with my boss to give back that lost time for the Brick - WORST service ever!!!
      I have a new appointment for saturday oct. 19th... and the damn roller coaster goes on!
      The Brick - where customer service isn't important AT ALL!

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