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Wasauna Complaints & Reviews

Wasauna - Arizona, Scottsdale / Unethical Sales Tactics

I called in to ask questions about a steam shower advertised on I was initially told by thee sales person theat thee steam shower I was looking for was not available for 6-8 weeks. I told him I was going to have to go withe anotheer shower I had found elsewhere, and he told me to wait. That his manager had just went out to check in thee warehouse, and theey had one Anzio steam shower left. I was pretty excited about theis, because theis shower would have been thee perfect size and design for my batheroom. I ordered it right theen. The salesman told me his system was running...

Wasauna / Water leaks mixing valve issues

Bad call on Aug 5, 2011

We bought a steam shower and jacuzzi tub from this sorry excuse for a company, after the install of both units, we could not get any cold water from the faucets only piping hot water! Called their tech support and after numerous attempts on their part to convince me that my installer must have incorrectly installed both units...they finally offered to send us parts to repair the brand new shower and tub!!! We were told the problem sounds like a clogged cartridge from debris and the only way to rectify the problem is to replace it at our expense, their warranty does not cover labor even though...

Wasauna / Poor quality. Poor service.

Disgusted in New York on Apr 27, 2011

I purchased a Wasauna Steam shower unit for $4500. It has never worked correctly. I have had to replace multiple faulty display units and the entire electronic controller. The company only warrantees parts, so they WILL NOT send a qualified service technition/plumber to fix the unit. Its like the engine on your car breaking after you drive it away from the showroom and instead of fixing it, they send you some new engine valves and say, "do it yourself!" This is a complex unit controlled by several computer boards, which are not properly shielded from the water tubes. It is crappy and made in...

Wasauna - Arizona, Scottsdale / Buyer beware these products are not worth the money


Some - maybe all of wasauna's products do not meet UL or Asni standards. they will sell you the product tell you they will mail you out the certification you need they never send out the proper UL or ansi approval forms which is required by your local city plumbing inspector to accept. Basically they will say anything to sell these products that are made in china and do not meet US standards in many US. cities. I have documents form the state inspectors rejecting their product. Buyer beware these products are not worth the money.