I paid them in full all money and they did not complete the job of installing my pool. They have never came back to finish what they've started despite numerous phone calls and letters sent to their office. They refuse to answer any phone calls. I wish I didn't pay them when I signed the contract.
If you decide to go with this company, insist on paying after they finish their job or better yet stay away from Castaway Pools and Spas.
I had no idea that our nightmare was shared by so many! Our pool was installed last year. It was promised it would be done within weeks, it took over six months. John was impossible to get ahold of and avoided our phone calls at all cost. His father answered the phone at the store and was, to say the least, a mean old man. I can't even begin to say all of the things that went wrong, weren't done, or the multitude of problems we encountered. (I would be typing for a long time!) But it was a horrible experience. In the beginning of summer we discovered a leak and again, John made promises and then never materialized, or answered the phone again. It was the absolute worst experience we have ever had. I still don't know what we're going to do about the leak. I hope they are never again allowed to operate a business.
NEVER FINISHED MY POOL------ BUT TOOK THE MONEY AND RAN!!!
BEWARE HE OPERATES UNDER DIFFERENT NAMES!!!
John from Castaway Pools and Spas signed a contract to replace our pool and return the property in the same condition it was in prior to replacement on September 22, 2006. He said it would take TEN DAYS. During removal of the old pool they damaged my trees, broke my gas & sewer lines, ripped up my sprinkler lines, destroyed my yard and broke my driveway in 3 places. I will have to say they did install the new pool- That was it!!! They never returned to finish the work!!! Repeated promises of completing the contracted work and repairing the damages to my property were nothing but pure LIES...
In the Spring 2007 We finally paid to have the pool finished, plumbing repaired, and yard repaired in at the cost of over $10, 000. This was addtional money over what we had paid him to do the same work-
He lies with a smile on his face and makes you think he is a "nice guy" to get your trust, then he takes your money and RUNS to the next waiting victim.
My pool replacement was covered by my insurance and maybe they will let their lawyers put this 2 faced crooked tooth freak behind bars. He just ignores letters I've sent and consumer affairs says he is not even registered in NJ and they are working on it!!! If the rest of these Victims on complaintsboard.com are correct then he has a criminal record of doing the same thing under different company names for YEARS...
What needs to happen is we should all get together, take him outback and teach him some respect for other people.
MY email is : [protected]@comcast.net if anybody has ideas on how to deal with this ###.
On July 18, 2007 I gave John Dalrymple a deposit for a Viking pool. I heard from a friend about this complaint board and when I called Castaway to ask questions I spoke to Dave Sutton who said he was the new manager. I than called Viking pools directly and they said they were no longer dealing with Castaway. Dave said he would return my deposit because he couldn't provide the pool I contracted for. That's the last I heard from him.
I had a leak to in my shallow end returns. Fortunately Franco and his team came out and fixed the leak and did some grading I guess to prepare for the concrete. I almost had a heart attack when Castaway showed up in front of my house. Looks like Dave is helping to get things done. Lets keep our fingers crossed. I've only been waiting since May.
I have the same situation as every one else. My pool supposed to be completed in May 07. To this day it still is not finished. Still need concrete, light kit, railing and ladder, plumbing, solar cover & safety cover. I call almost daily to John Jr, Denny, Midge and they never answer their phones or call me back. The only people who answer are the receptionist and they don't have any answers. They have almost all my money and it sounds like I'll never have the work finished. I was told there is a new guy in charge-Dave? I hope he doesn't stick it to me like the others. He at least speaks to me and tries to help. We'll see. I do think a class action law suit is the way to go. Are any of you lawyers? I have filed complaints with the BBB, Consumer protection agency and Attorney General office. I have not heard back from any of them. I have asked Castaway via VM, phone, fax and email for enough money to have another company finish the work.