SUBMIT A COMPLAINT
Sort by: Date | Popularity

Vitamix Complaints & Reviews

Vitamix / vitamix 750

El
Apr 22, 2019

Hello everyone, I'm not sure if there is the right place to share my frustration with my nearly brand new Vitamix, but I cannot keep it to myself. Three months after using it my jar started leaking then cracked! Yes, you read it. A massive crack in the side as I was blending stones. That happened when I was making nice cream with frozen bananas. Five weeks later exchanging emails with Vitamix customer service and sorting out someone to bring me a new jar (because I currently live in Egypt and bought my Vitamix in the UK), I finally have a machine that works just as it's supposed to. Then gue...

Vitamix / failure to honor lifetime warranty

Ka
Dec 06, 2014

I purchased a Vita mix Maxi 4000 in 1990 maybe 1991. I paid a highly inflated price for the blender because it included a lifetime warranty. In 2004 I had a blade assembly replaced under the lifetime warranty. I called today to have a dome gasket and blender spout replaced and I was informed there was no such thing as a lifetime warranty. They told me they had no record of my name or phone number but at that point he commented on a 2004 notation on my account. Hmmm how do you suppose he identified my account if he did not have my Name or number in his system? I then gave him the ID number...

Vitamix / life-time warranty

Kr
Aug 20, 2012

I purchased a maxi 4000 back in 1995 and paid a crazy amount of money because I was given a life-time warranty. Here we are in 2012 and vitamix swears they never gave out a life-time warranty even though there are other forum and posts that have the same complaint. It now costs me $85 for a blade assembly - 3 weeks out. I could buy a whole to blender for this price. I really like the machine, but have been ripped off.