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Quicken Loan Complaints & Reviews

Quicken Loan - Michigan, Detroit / Business incompetence

Bo
Jun 9, 2014

The representatives from this office have delayed a closing on a property at least 6 different times. The excuses they use generally are lame blaming the buyer or the seller for paperwork that they claim was not submitted. Once when it was resubmitted, they said they had found the original paperwork and it wasn't necessary. They refuse to return phone calls and promise closings and never follow through on their word. It has been over six weeks since the closing was initially scheduled and the fiasco continues. It is down to the day of closing and still neither the buyer or the seller ha...

Quicken Loan / Disaster

Bl
Feb 15, 2011

About three years ago my husband was injured in a bizarre accident that left him disabled. Our home had just been paid off completely & we should have been relaxing, but instead we had to remortgage the house so that credit cards could be paid off & we could create a cushion until disability kicked in. The worst thing was having a new mortgage payment at a rate of 12.99%. In September of 2010, with interest rates dropping to drastic levels, I decided to try to get our interest rate lowered. First of all there is no such thing as a free estimate – Quicken Loans would not talk to me until...