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Hammacher Schlemmer Complaints & Reviews

Hammacher Schlemmer / Poor Service

Jun 18, 2011

I placed an order online for 2 items & used a coupon code. I immediately received a confirmation email that HS had received the order. After 8-9 business days, I went online to check the status. They didn't have my order. I called customer service. After waiting longer than usual, a very curt & unpleasant man [ I will not call him a "customer" representative. ] took the call. He informed me in an abrupt manner that there was no order & gave me a lecture on how they have thousands of orders; and if I wanted my order to be placed, I should always call & place it. HUH??! It's the 21st...

Hammacher Schlemmer / Shipping Policy


I ordered a .70 pd item on July 11th. I choose the UPS shipping for $11.99. The shipping portion of the website published an estimated 3 - 5 business days to delivery. It took 8 - 10 business days, because HS chooses to ship via UPS Basic, which means the item is transferred to USPS for the last leg of the trip. I am upset because HS doesn't disclose they are using UPS Basic ahead of time, which also means there is no possible way for HS to fulfill the implied promise of delivery within 3 - 5 business days. I requested a refund from customer service and suggested updating the website to...

Hammacher Schlemmer / Real rip off!


I wish to raise the following experience of downright overcharging done in a misleading and (my opinion) dishonest manner. On 27 Oct 07, I placed an internet order with HAMMACHER SCHLEMMER for an electronic scrabble dictionary priced at $49.65. The website did not quote shipping charges but from previous experience I expected a reasonable charge between $20 and $40 ((maximum). I had no sooner confirmed the order when my credit card account registered a charge of $161.65. On Monday 29, I contacted the company by e-mail requesting the reason for such an exorbitant charge. I was advised on the next...