Fayetteville Auto Park

My son bought a car from Fayetteville Auto Park, and it took them over 30 days to provide the title paperwork. They said we wouldn't face any late fees because they would date the paperwork accordingly. It didn't sound right, but we thought they knew what they were doing. Finally, we received the title paperwork 47 days after the purchase, but unfortunately, we were charged penalty late fees because the car wasn't titled within 30 days of purchase. Additionally, we only received one key for the car, and when we asked for a duplicate, they told us it didn't come with two keys. So now, in order to have a spare key, we have to spend $170.00 to get a key made because the car key has a FOB. This means we not only have to make car payments, but we also had to pay late fees due to their inability to provide paperwork on time and spend extra money to have a spare key made, which should have been done by the dealership before the sale.

I bought a used car from Fayetteville Auto Park in June . It's been over a year now, and we still haven't received the title for the car. My wife, ***, paid $4500 in cash for a 2006 Toyota Prius. We've been trying to get the title transferred to us since then, but it's been a struggle. We've called and visited the dealership multiple times, but nothing has been resolved. They told us that the car was originally from another state, and Toyota is having trouble getting the title. We've spoken to Chad ***, who is the Sales Manager, Daniel ***, another Sales Manager, and Vanessa ?, who works in the title office. We just want them to either give us the proper title for the car or take it back and refund our money.

I bought a car from Fayetteville Auto Park's used car section. The salesman was a bit of a problem right from the start, but I still went ahead with the purchase. I have text messages from the salesman that prove what I'm saying. I specifically told him that my local bank had already approved me for financing. He said he could give me a better interest rate. I told him that I only wanted my credit checked ONCE, and if he couldn't beat my bank's rate, I would stick with them. He agreed to only check my credit once. When I went to sign the papers, they tried to charge me a higher rate than my bank. When I pointed out the mistake, the guy handling the paperwork said, "You're right, thanks for catching that." He fixed the rate, but as I kept signing, I noticed that the loan was from a different bank than what I was told. The next week, I got a bunch of letters saying my credit was denied because they checked it more than once.

On 12-27-2022, I traded off a vehicle I had bought from Honda of Fayetteville. The next week, I had to drive up there to cancel the extended warranty. When I gave them my paperwork, they told me it would take 4-6 weeks to get my refund. So on [protected], I called assurant to check if they got the cancelled paperwork, they said they haven't received it and that the dealership was the one who issued the refund. I contacted Honda of Fayetteville again on Feb 1st about the status. They called me back and said it was in process and that they were waiting for the paperwork from the previous lender. I sent them pictures on 2-1-2023 showing that the account was closed. I never heard anything back. In the voicemail Honda left me, they said it could take another 6-8 weeks since it was in the middle of the process, which is not what I was originally told. I live 45 minutes north of Fayetteville, so I don't like having to drive and waste gas to resolve an issue that shouldn't have happened. Also, it doesn't take 6-8 weeks for a lender to find out if the vehicle has been traded. I showed them proof that on Jan 4th, 2023, the vehicle was paid off.

I bought a 2014 GMC Sierra from F.A.P. on 3-13-17 Deal #89211. I was told there was a huge profit loss ($2400)but found out differently from previous owner @ ($4000) profit. My financing contract I agreed to was for 60 months not 63. That's $1355.67 out of pocket that I did not agree to. Also 3rd attempt to fix a broke A/C on a "GM Certified" vehicle, 3 weeks with no repair. Will I ever get my truck back with a working A/C? This dealership is horrible.

I brought my car in 3 weeks ago to the Toyota repair shop at Fayetteville Auto Park for them to fix my radiator, radio antenna, and remote. They call me 2 weeks later to tell me the repair was complete. I went to pick it up, paid, and was about to drive away, but the car would not start. I told the service manager, Tae, and he said "it is normal if a car is sitting out for a few days for the battery to go dead, " and offered to jump start my car so I could be on my way. I told them that that is not normal, as if it was, half the cars on their lot and at any airport would have to be jump started for them to run. I left the car and asked them to fix the battery issue. I went to pick the car up a week later, and again, they said it was fixed. Again, it would not start and was obviously undriveable. Both the service manager and the head service technician told me that it is normal for a car to need to be jump started if it has not been driven in a few days. The car had obviously just sat on the lot since I left it and no one even tested the battery. I called them on their lie, and insisted they test the battery. Lo and behold, the battery was dead and I needed a new one. They made me wait an hour and finally replaced the battery. They again told me it was fixed. I pressed my unlock button on my remote (which they said they fixed originally)...it did not work. I got in the car and turned it on, and the water (radiator) warning light was still on. they had not completed the initial repairs as they said they did. I was scammed, lied to, and deceived. Twice, they were going to give me a complimentary jump start to get me off their lot, only to leave me stranded at whatever destination I made it to. 2 of the representatives told me that it was normal to have to jumpstart a car which was sitting on the lot, (with everything turned off), for 5 days. If this is the case, beware of the cars that they are selling...and if you do want to test drive one, bring a pair of jumper cables!

I brought my car in 3 weeks ago to the Toyota repair shop at Fayetteville Auto Park for them to fix my radiator, radio antenna, and remote. They call me 2 weeks later to tell me the repair was complete. I went to pick it up, paid, and was about to drive away, but the car would not start. I told the service manager, Tae, and he said "it is normal if a car is sitting out for a few days for the battery to go dead, " and offered to jump start my car so I could be on my way. I told them that that is not normal, as if it was, half the cars on their lot and at any airport would have to be jump started for them to run. I left the car and asked them to fix the battery issue. I went to pick the car up a week later, and again, they said it was fixed. Again, it would not start and was obviously undriveable. Both the service manager and the head service technician told me that it is normal for a car to need to be jump started if it has not been driven in a few days. The car had obviously just sat on the lot since I left it and no one even tested the battery. I called them on their lie, and insisted they test the battery. Lo and behold, the battery was dead and I needed a new one. They made me wait an hour and finally replaced the battery. They again told me it was fixed. I pressed my unlock button on my remote (which they said they fixed originally)...it did not work. I got in the car and turned it on, and the water (radiator) warning light was still on. They had not completed the initial repairs as they said they did. I was scammed, lied to, and deceived. The bottom line is if the head service rep of a car dealership lies and tells you that it is normal for car to need to be jumped every time after sitting a few days, beware of the cars that they are selling on their lot.

I am writing in regards to an employee named James Pierce and his misinformation and ###. Recently not one, but three people I know were going to purchase cars at your dealership (Fayetteville Auto Park). Mr. Pierce was giving wrong general information and also information regarding Cash for Clunkers program and purposely lying to customers to waste their time coming in. Is this really your business practice where you allow your employees to lie to customers and ### them?

I was going to purchase a car there, but after those people's experiences there - there is no way in hell I would ever buy from your dealership in my lifetime. Not only that, but I will tell everyone I know about the business practices that is allowed at your dealership. If you ### your customers on the phone and in person - heavens knows what you do when making a sale.

I also write for the University of Arkansas school newspaper and I will write about the experiences these people I know have had at your car dealership. Word of mouth will eventually get around.

In these hard economic times, it amazes me you allow your employees to screw over and lie to customers.

Sincerely,

John Britter