CyberPowerPC
Reviews and Complaints

TL;DR Take your money elsewhere, Cyberpower offers a inferior product and services , especially if product is defective they are no help I'll keep it short because going through this reddit, I wish i had read these horror stories before purchasing. Bought a pre-built in April, got it sooner than expected (End of May) Lasted about 20 days, than couldn't get a picture of any kind and if I was lucky enough to make it into the Bios it would freeze in the bios. Sent it in, they replaced the CPU and GPU. Got it back, lasted about 14 days before the SAME EXACT PROBLEM. I would still have picture, but freezing anywhere from 5-45 mins after making it to the desktop Sent it in again, I talked to their customer support 7-8 times, left EXTENSIVE notes to please check everything, I noted the case was also slightly dented in the back from all the shipping back and forth cross country, etc etc. They replaced the GPU and nothing else. Clearly didn't test it, didn't do anything else besides replace the GPU, turned it on, saw a picture, and out the door. Never seen a company with worse QC than this. Absolutely mind boggling. An extra kick in the teeth was they don't refund shipping charges, I paid for overnight originally, AND now that I have requested a refund they are charging me to RETURN IT TO THEM, with no exceptions. I have dealt with some bad companys over the years but my goodness, Cyberpower PC might take the cake.

I had bought a product by this company VIA Bestbuy on Nov 20, 2020 and for any technical support I have been told to contact this manufacturer due to the bestbuy warranty being past due. I have been trying to contact this business for the past 2.5 weeks. I had sent an e-mail to this company on Feb 5, 2020, along with another e-mail the next day, and two more e-mails on Feb 17th as a follow up. I had also contacted this company VIA phone on Feb 19th and was on hold for 57 minutes, and called again today. The automated message said there was only going to be a average wait time for 16 minutes for the several times I called. I was on hold again to try to reach the technical support team and I was on hold for another hour and got disconnected (unknown reason). I called again and try to get to the technical department extension and the automated message said there was no available agents and to call again later. I called again immediately but decided to try another extension and I got connected to the sales line. There was a gentleman who answered and he had put me on hold to transfer me to the tech team and I was on hold for another 30 minutes and then it told me there was no one available to take my call. I even tried to contact them through their live chat but I am getting no response through that and also turned in three support e-mails VIA their websites. I would like a refund for the full amount that I paid for this product.

Please do not business with this company for cost you over 200 dollars just for just the displeasure of doing business with this company. The graphics card dead on arrival. They bait and switch me with poor quality in house pc case. The company seems to do everything possible to make in past 30 days refund policy so you can not get a fill refund from take weeks to built a pc to weeks to months for repairs. If you do not play their games punishes you every way possible by make you pay shipping and responsible for any damage during shipping (even if it their fault) which cost close to 200 dollars without insurance and with close to 800 dollars with then charge I never knew it cost this much, then they charge me a third shipping fee package the sent separately and refuse to route back to them. Please do not deal with this company are you may have to spent hours with tech support and have to pay over 200 dollars just for just the displeasure of doing business with this company. Pro tip: Do not ask for a refund straight out ask the repair that way they give a packing slip so you do not pay for shipping it back to them which include insurance, then switch to refund when they receive it they only charge you 67 dollar out your refund but you save over well over one hundred dollars. Never feel bad for being so deceitful when you do this because you should never feel guilty dealing with such a dishonest and unethical company. I hope this help someone out.

Horrible Customer Service I purchased a custom build for my son for Christmas. I paid for an upgraded graphics card the AMD6800XT- the PC arrived on time which I was super excited about. Christmas came and after opening and troubleshooting for over 5 hours the determination was the graphics card is bad. The computer doesn't do anything so is totally useless. I tried to call cyberpower support right away, no answer, sat on hold for several hours over the course of my trying to rectify this issue only to be hung up on. Since I purchased the custom build through COSTCO I had to use their concierge service to even get a call back from Cyberpower at the Costco supervisor request which was 5 days later. I spoke with Cezar in support who assured me he was in this with me and made me feel like I was being heard. I was promised they would overnight me a replacement graphics card after which I would ship back the defective one. It has been over a week and they are back to ignoring my emails, service tickets and disconnecting my long holding calls. I am beyond frustrated that I spent over $2k on a glorified ottoman. BUYER beware the only phones being answered there are the ones from their people who take your money. You can not reach support at all. I have 9 open tickets and none are solved from over 15 days ago. This is the worst company I have ever worked with. They have horrible service but will gladly take your money. I am having to work with Costco now to get a refund and

Purchased two CyberpowerPC's. 1st one - PXE Non-Bootable drive kept popping up time to time. During bootup, monitor was full of green dots (bad GPU). As soon as I started any game, GPU went black. Reseated everything, same result. Registered the pc on their website, got a registration number but no customer number. Sent in a support ticket with registration number (since there was no customer number). After a week, no response so I called. After 1.5 hours on hold waiting to speak to somebody (called as soon as they opened), someone picked up the line and hung up!. Called back and gave up after 2 more hours on the phone waiting. Took PC back to store. 2nd pc - Connected it and everything was working great then after about two weeks of use, PXE bootable drive error. Reseated the drive, still from time to time, no rhyme or reason, PXE error back screen. Again I registered the pc, no customer number. Just like the first time, submitted support ticket, no response. Called and after over 2 hours on hold, CLICK! Hung up on! First contact with this company via support ticket was on July 18th. Second attempt via support ticket for an update on my ticket was on July 25th. Finally a response from support on July 30th asking for the same info I provided in the ticket! But I gave it again on July 31st and today is Aug. 6th and still zero response from this company. This was NOT a cheap computer. Don't waste your money with this company, they don't support their equipment. Just wish I knew before I went through all this trouble.

Firstly, I've been excited for this PC since late March. The shipping took over a month. Still super excited to receive it. Second, it didn't have WiFi capability (for us non-tech savvy people that should've been mentioned upon purchase). Third, it came with a disc to install software and no drive (again, should've been mentioned). Fourth and most important, it abruptly shut off and died on me within a week of having it in my possession. Turns out, they power supply tanked. You may be wondering- it's a brand new PC... how did it die in a week? Well, I am wondering the same. When agreeing to receiving a new PS and having a hold place on a payment card until I send back the old one, I did not expect that process to not even start (were on day 4 now) until lord knows when. Then, once that goes through I need to wait ANOTHER 7-10 for the product to be shipped to me. All of this- absolutely not my problem. When asking if they can expedite the shipping, they told me that would be an extra charge.. why if your company messed up? Also speaking about customer service- the employees are certainly lacking in that department. Instead of empathy, respect, and integrity; I received a callous, rude, and demeaning response. This company is more worried about bringing in new customers with their deals and sales rather than rectifying ongoing issues with their CURRENT customers. The company is one of the worsts I've ever bought with. Long story short, I do not recommend and please do your research before buying from Cyberpowerpc. Try not to look at old reviews but look at the newer ones, you may be shocked they are not so good.

I purchased a brand new gaming computer spent over $1000 and when I received it there was no Windows key to be able to activate it. I called CyberPowerPc and was told no problem the representative would send an email to have the warehouse contact me with the Windows key. I thought that was a perfectly acceptable resolution, however what ended up happening is after 8 days of going back and forward with the person in the warehouse I am being told I have to send in my computer so they can embed the Windows key into the hard drive. I attempted to call them to dispute having to send it to them, and the automated system told me average wait time was 14 minutes. I held for 52 minutes and was told there was no agent available to assist me and i would have to call back during normal business hours. I called right back and was told 14 minutes average wait time, waited over 30 minutes and hung up, I was tired of wasting my time. I then called back this morning and was able to talk to an agent and advised of my entire interaction with the company and was shown no empathy at all from the representative. The representative gave me the same information as I was told via email. I wish I would have seen all the posts online in regards to this being a normal thing where computers are provided without the Windows key. I paid for and should have been easily provided MY Windows key. I have decided to return the computer to the point of purchase I do not feel like I will be able to get resolutions to any concerns I might have in the future with the computer from this company. I am hoping this will make other consumers VERY cautious when purchasing a computer from this company.

This business feels so scam-y it's insanely frustrating. My fiance ordered a pc and it shipped within its delivery time and whatnot - which was the only good thing that's happened so far since making his purchase. It's been all downhill from here. The issue started with the pc doesn't function like at all - no signal to monitor and what does pop up are these pink dots and then they disappear. So after waiting forever to get on the phone to ask what's the issue, hoping ya know, technical support would actually provide some TECHNICAL SUPPORT. The person he spoke with (who by the way sounded like he hated his life, and I'm so sorry we bothered you people - wouldn't have to if your product actually worked), decided after our own trial and errors before calling, he had nothing else to offer for help or walk us through and it was enough to say it the graphics card was the issue. So because their graphics card isn't working properly we had to ship that to them and get a replacement. No shipping label offered - we had to pay $80 to ship THEIR BAD PRODUCT TO THEM. Make it make sense. It's been a week since we shipped it and we understand once it's received it takes 5-7 business days to get a new one back and whatnot, we're just praying this one works so that we don't ever have to be in contact with this business again. Basically if you try to contact this company at any capacity in regards to technical support or online help of any kind, it will be an extremely long wait, rude customer service people, and when you do finally get in touch, they provide little to no help. These products are not cheap by any means, we spend a ton of money on them and for them to not only not work as they should, but the company to have *** customer service is beyond ridiculous.

Absolutely atrocious customer service. I ordered a $2500 PC (April 23rd) and was told I would be contacted about the engraving on the glass. Fast forward 5 weeks and no one emailed me, so I emailed asking about it. Steve.De replied in one incomplete sentence saying the ETA is the same, send me your picture. Feeling a bit perturbed, I sent a picture and waited 3 days for a response before I emailed again asking If he got it. The response was this... "We received the image file for engraving but the mother board selected is on back order with no ETA from Asus. Please let us know what motherboard you would like to change tol?". I do not build computers, how should I know? When I asked for a phone number so we could talk about my options, I got no further response. He didn't even email me options, just said "go look". I called, was transferred 3 times directly to "Steve" the Sales Manager. When I expressed that I do not know computers and would like to know what options I have, Steve in a annoyed sense said to look online and email him. Shortly after I stated that I do not know computers, and Its his job as "sales" to recommend a Mobo, he hung up on me. HUNG UP ON ME. (On my life there is a recording proving what I am saying to be true). I called back and got Bobby Ex.1105. I told him the situation and he recommended a different Mobo that would work. Took 2 min. Also upgraded my CPU free of charge to make up for Steve.Du's incompetence. I hope someone sees this and corrects it. I will sooner pay double in cost with a different company, than be treated like that. Please do NOT give them your business. Go to a company that understands that you paid THOUSANDS for a product and expect to be treated like a customer. There is no way I am the only one that has experienced Steve's customer service. I am sure that Steve.Du lost CyberPowerPC another customer.

I bought a $3000 gaming system from CyberPower PC in 2018 to use with a surround triple monitor set up with monitors that worked perfectly fine with my prior PC. From the get go the monitors would work alternately but rarely all three at once. There would always be one off. I initially thought it may be cable issues, So I went through the process of buying and testing several different cables. That did not fix the problem. I even contacted the manufacturer of the monitors (Viewsonic) for trouble shooting. Nothing solved the issue. At times all three monitors would show "No output" or fail to come back from sleep mode. I thought the last thing it could be was my brand new $3000 CyberPower PC... For sure it must be the monitors. (Even though the monitors worked fine when connected directly to the motherboard output) A red flag that I have a defective graphics card. I really refused at the time to believe I spent $3000 to receive a dud. So frustrated, I pack up the PC in 2018 until I am ready to buy a new monitor. Fast forward Cyber Monday 2019 and I found a great Curved 49" Oled Gaming monitor to replace my 3 previous monitors. So finally I take my Cyber Power PC back out today, connect my new monitor and what do I see? "No Output". My GTX 1080ti is a complete dud. And I had to spend $1400 on a new monitor to figure that out... Because surely a PC I spent $3000 on that was assembled and tested by a reputable company such as Cyber Power PC prior to shipping... Would not have sold me a dud of a graphics card. I figured paying a little extra for a higher end PC would've ensured that I had a PC that Id be happy with for years. That's not the case here. As far as customer service. Zero interest in helping. Apparently they are fine with selling bricks then washing their hands of it. Very poor company. I would not recommend anyone waste their hard earned money with CyberPower PC. I wish I had read Complaintsboard.com reviews on them prior to even forking over that kind of change for a $3000 Brick.

CyberPowerPC needs to be held accountable for the expensive and inoperative products they sell. My teenage son worked and saved his money to buy a gaming system. He purchased his gaming computer from CyberPower on 9/27. The total cost of this system with tax cost $3,486.34. and it arrived on 10/14. Immediately upon setting it up we discovered the computer wouldn't connect to the monitor. We called CyberPower tech support, (a tedious, long, and frustrating process) Finally, it was determined by tech support that the computer's graphic card was faulty and my son was instructed he would need to send his new computer back to CyberPower for service. Six days after we were instructed to return the system for repair we finally received a return shipping label (RSL) on October 20, 21. (RMA #XXXXXX) We were informed the computer had been repaired and was being shipped back to us. It was scheduled to arrive on 11/12 but then the delivery date was changed to 11/15. Again, we set up the computer and found it was still unable to connect to the monitor. We called tech support 11/17, with no resolution. Later, on 11/17 we received a call from a (CyberPower manager (David) overseeing returns and refunds. He never uttered an apology for the computer system that arrived broken and needed immediate repair and remains broken. He arrogantly informed us that we could return the system but we'd have to pay for shipping and if anything was returned in unsatisfactory condition its cost would be deducted from the refund. He told us our thirty day return window had expired but he would still refund our money, providing the system was returned in satisfactory condition, within 15 days and we'd need to pay for shipping. He was unapologetic for the inconvenience this non functioning system had caused for my son and he wasn't interested in making any attempt to correct the problem. CyberPower doesn't stand behind their products and the gaming computer sold and shipped to us has never worked.

The problem with this company is pretty clear. The upper management is really inspired in terms of presentation, UX and marketing. However, in terms of backing up promises they make to customers, they gaslight, and (in some cases) shut down conversation between customers on their official channels to make them seem more positively reviewed than they are. Complicating factor here, is that these sales are not small sums by any measure. If I were in charge of this company, day 1, I'd overhaul their organizational infrastructure. These guys are clearly unable to prioritize first come-first served orders, managing overall wait time. They apparently do not favor big sales either, as I dropped personally over 4 grand and some I've seen have spent double that only to be in the same boat. While random people who ordered similar builds got their machines within their normal timeframe. Customer service makes no effort to communicate and when they do, it's mostly automated and does not care what your actual specific questions are about. So if my account was debited, I expect my product within the agreed upon timeframe. If I don't receive it by then, then I'm sorry but you need to communicate with me, and if you don't then at the very least reimburse some of what I paid in time waiting. Especially since many of us are buying machines for WORK not just to mess around and play games with friends online. At some point, the CEOs need to really invest in their company culture and correct their trajectory. It's only a matter of time before the problem becomes too much of a headache to course correct easily and people will start abandoning ship and waiting for a Mary Poppins' type to come swoop up the company and save it from itself. This is not a sustainable model. Hopefully people searching for whether this company is trustworthy or not look at its Complaintsboard.com rating first before making a purchase. If not, and you've ordered an in-demand card- just keep in mind that if you bug your sales rep they will intentionally tank your order and put it on the back-burner just to spite you. Which tells me that their sales are not paid by commission but hourly. These guys are awful.

CyperPower pc has Asrock make custom versions of their Asrock motherboards. When I went to update the bios of my mother board none of the Asrock Bios would work. because Turns out my board is custom made version of the "Asrock X570 Gaming 4" the "Asrock X570 Gaming-CB" I ask CyberPower for help and they told me to contact Asrock for an updated bios, because version 1.3 is the only bios Asrock has given them. I ask Asrock for help and they replied: "Please tell Cyber Power support they need to request bios directly Asrock factory ,since the model was for their own brand. Tell them to stop refere their customer for bios update , they need to request directly form factory , We ASRock America do not have any bios for their models" Well this is just GREAT! AsRock has updated their version of the board five times, yet there is just one update for the Cyberpower Version of the board. In the mean time, I have a computer that constantly crashes and I get prompts from my software saying I need to update my Bios. The only thing CyberPower has done after several phone calls is say they will pass *** a request to their department that deals with bios updates to ask for the bios update request to be made to AsRock. I understand wanting to save a few buck and have a batch of custom motherboard made, but when CyberPower places the bulk order, bios support should be a fundamental element of the contract. Bios updates for the custom version should be produce in unison with the original Asrock branded board. Below I attempt to illustrate the issue at hand. The oringinal Asrock Board: Asrock x570 Phantom Gaming 4 7 Bios Update total. Versions 1, 1.1 , 1.2, 1.3, 1.4, 1.7, 2.2, 2.3 CyberPower custom made mother board labeled: Asrock x570 Phantom Gaming 4-CB 1 Bios Updates Version 1, 1.3 I find this situation unexceptionable. It seems in an effort to save money CyberPower inadvertently destroys the end users ability to keep their computer updated. I my case a $2500 beast of a computer is render useless for my software application. Dear CyberPower, You saved a few bucks on my motherboard but lost me as customer for life! Additionally I will continue to inform countless others of my experience. Best Regard

I originally ordered my PC on 8/11, I had waited for emails on updates and when the estimated times were for shipping. But after about 4 weeks with no updates I emailed the company and they told me they had lost the order and they would refund me and then charge me again once they duplicate that order. Didn't think much of it bc Im sure stuff like this happens all the time. They gave me a free express build and also added some better upgrades. I received my PC about 2 weeks later (10/06) and when I tried to turn it on it wouldn't connect to my monitor. I tried to connect my PC to another monitor and it still wouldn't work, I called their support and had a video call with one of their employees. They ended up sending me an RMA# so I can return it and they can look at it. Had to wait another 3 weeks for them to ship it back to me (11/01). Thought by now it would be fixed but... it was not. I was extremely frustrated because at this point I haven't had a proper PC for at least 3 months now. I called the support and was put on hold for 2 hours until I spoke to someone and the best they could do was leave my name and number with their supervisor. Didn't get a call from their supervisor till 8 at night when I was at work, so I missed the call of course. He left me a voicemail to call back the support so we can get started on a refund. Called back the next day was put on hold for 40 minutes and explained to the support staff about my refund process. The guy was kind enough to get it started for me but that was about the extent. Been waiting for about 5 days now to receive an email with the packing slip, I called them the other day and was put on hold for 3 HOURS! until I decided that I would just call the next day. Today is the next day and on the website it says that the support center opens at 830 but that must be a lie because I have been calling all morning up until 10 and there is no one there to answer the phones. I am at the point where I have no idea what to do next except to maybe call their higher ups at this point. Ive been in dire need of a PC now because of school and work. I can confidently say I will never recommend this company to anyone and will never order from it again.

Fraud. Scam. Terrible company. This company needs to be investigated. Here's why. I bought my PC in November last year. From day 1 it took a very long time to boot up but me being me, I just wanted to start gaming and working on the PC. I didn't return it to Best Buy within the month take back period. The computers boot up time was 8-10 minutes on average. Finally In early March I hit a breaking point due to an update on windows. The computer wouldn't come out of the reboot update. It was spinning for 3-4 hours before I unplugged the PC and realized it was really messed up. I brought it to Best Buy and they said manufacturing should have a year warranty and the issue sounds like a problem with the hard drive due to the boot up problem. The PC ran smooth once up and running. Video card was NEVER an issue. Graphics and everything were fine every time I went on. I mainly played Apex, almost every day. Either way, sent the PC back to cyber power which paying for both shipping there shipping back was 130 dollars. CyberPower gets the PC which I found out from UPS, CyberPower didn't even inform me they have 1200 dollars of my property safe and secure in their office. Red flag 1. Red flag 2 is that I had to email them 5+ times and try to reach them over 3 different 45-60 minute wait times to reach no body before someone ended up getting back to me. Chad got back to me and told me the video card is damaged and is going to be 345 plus tax to fix... so I went from a perfectly working video card the day I sent the computer out and an operating system hard drive that wouldn't boot to now a video card that's broken and nothing said about the hard drive or the boot up problem. This company is covering something up. They Wier her damaged the computer and want me to pay, or they have minimal damage to the Hard drive which should be covered and they will not cover it. I have now told them to send me back to PC so I can bring it into a local computer repair. I have been without this computer since early April. This company is sketchy, fraudulent and flat out a threat to anyone trying to buy a gaming PC. I have since bought an Alienware Desktop and it's WAYYYYYYYYYY better than a CyberPower will ever be. DO NOT BUY CYBERPOWER. TRASH COMPANY.

Hi folks, I'm a previous customer who purchased my Cyberpowerpc desktop system through Wal-Mart back in November . The system was well put together although they nickel and dimed me on the parts that comprised the computer system. Also, as I purchased the system through Wal-Mart, Cyberpowerpc cut my warranty coverage to 1 year parts + 1 year labor (i.e. from the standard 1 year parts + 3 year labor warranty offered through Cyberpowerpc if you order through them directly). As a physician, I treat patients with a level of respect. Patients are like customers or clients. Good bedside manners (in the healthcare field) translates to basically good customer service (the term as it's applied to merchandising, retail, restaurant or any other non-medical business). For the most part, Cyberpowerpc builds desktop systems with good to high quality. I can't speak to their laptops as I don't have any experience or have any colleagues who own any laptops from Cyberpowerpc. I recently ordered a 2nd desktop system online from Cyberpowerpc's website because of my previous experience with the quality of my 1st desktop but also because I wanted to take advantage of their better warranty including paying an additional $19 to cover shipping costs to and from their factory in case I needed warranty service. What my issue with Cyberpowerpc is this: Their customer service can be rated as poor to dismal. It is that bad. No matter whom I speak with or to, there is an air of arrogance, condescension and level of annoyance that comes through whomever I had the "pleasure" of speaking with. I've been "assigned" an account personnel by the name of Steve and put simply, he is useless. Most of the Cyberpowerpc customer service personnel all use the following terms..."can't", "no", and other negatives. If good customer service is important to you, regardless of whether you spend $700 on a system to $4000, then be aware that Cyberpowerpc is not that company. I only purchased the system from my experience after purchasing my first desktop system back in 11 which proved to be resilient through a number of years. But I'll be honest, I do worry that if I truly need to utilize their warranty service, I will have to navigate a lot of bureaucratic red tape and exponential vitriolic customer service. Be well, ***, MD.

CyberPower sold me a lemon. I think it's a totally refurbished unit, even though I'm a repeat customer and I custom built my unit. I paid well over the asking price for the unit. They have a 30 days return policy, but for some reason they kept the unit I initially for almost 3 weeks before they mailed it to me, so by the time I got the unit, I had 8 days left of my 30 days return policy. It took about 16 days after I received it for the first problems to appear. Of course, this was over the 30 days, so they wouldn't allow a refund. I sent the unit back for repair. They kept it 2 weeks and sent it back. Within 2 weeks, I found they problem was still there, so I sent it back again. This story goes on and on for a full year. In total, I sent the unit back 6 times for the same problems. The 6th time, they told me it was a system issue. Apps were reading suspended, as a result the computer wasn't responding properly. The man tried to tell me that since it was over the year warranty, I would have to pay for parts. I advised them that I have records of this case and that this was a continuation from the start. I wasn't paying them another dime. I sent them screen shots of what was going on, they insisted that the computer HAD to go back to them asap. I sent it back. I made arrangements for myself to be without the computer for an extended period. I gave the tech 2 whole months and specifically laid out what I needed them to do. There were only 2 issues I demanded they fix. After 2 months, they had no intentions of returning the unit to me, so I had to again, demand they return my own property to me. I told them again, I expected those 2 problems to be resolved. I finally got the unit back. I accepted it, hooked it up and checked it out. Immediately, I found that one of the 2 problems remained. When I contacted the tech, he then tried to convince me it wasn't an issue, because none of the applications that were suspended were system apps. Actually, some of them were, but they didn't affect the startup, they only affected the operations. These people have been playing me for a fool. As for the second issue, I don't know yet, at this point, I've had the unit back in hand for only 6 days, so it hasn't appeared yet and hopefully won't. The computer is acting sluggish, but the tech is hiding from me now and I can't get a response. I've demanded they get management in tech, but it's been days and no response. I'm sure I'm not the only victims of these people. This is a con job and these people are selling junk computers at top industrial prices, expecting customer to be stupid sheep, who quietly wait to be slaughtered.

Had 3 PC's from these guys over the years and every time i had issues but this last time takes the cake. The first PC i bought from them had issues with the graphics card almost from day 1 and when I reached out to them I was told I need to talk to manufacturer. Long story short after Cyberpower refused to help me the manufacturer replaced my NVIDIA card with an AMD card as they no longer made that part which caused BSOD and I ended up having to buy another GPU 3 months after purchase. Original card would cause the PC to reboot after about 30 min of gameplay or 1 stress test so when i asked how it was tested before being shipped I was told that it turned on so it worked. The second PC i got from them was the Trinity that is their specific brand with professional wiring and everything. Well that PC also started having issues after about 1.5 years with the CPU water cooler failing as well as power supply. Regardless when I wanted to add a new hard drive to the PC it turned out that they did not actually wire any of the bays and they were just jumbled somewhere within the case and stuffed behind the power supply and the case semi blocking the exhaust. Because of how the case is made it is very difficult to wire it once all the components are in and it takes some time to figure out. Because my second PC ended up having all these issues, I bought another first week of December. I still had my 1080TI and the hard drive from PC #2 so I called and asked how i can order one without the card and what i should do about the hard drive. The sales person told me that I would need to order the cheapest card and just add in the notes that I want to put a 1080ti into it instead and to ask them to make sure to wire the bays for the hard drive. The way he put it, "just add it as a comment and especially if you get the professional wiring you wont have to worry about anything it will be just plug and play". Paid for the professional wiring plus the extension cable bundle added the notes to the purchase and was patiently waiting for PC to arrive. It arrived day before the Christmas eve and it was not wired for the second HD nor for the right GPU. The GPU that was in there takes an 8 slot plug where as 1080ti takes 8 + 6. The extension cables were missing the 6 even though it should come in the bundle. Called the support and at first I was told I was lying and never made the request but he cant check on it until he can see the invoice which he cant pull at for some reason. After some arguing he finally pulled it up and then told me "ya it does say that on there, oh well". After being pressed on it and me asking to talk to a manager I was told they don't have any managers on stuff that he can transfer me to and they wouldn't care... Needless to say I will never buy anything from them and I would recommend that you avoid these guys like a plague.

Don't buy from this company. I was a previous customer of this company (bought my first computer with them back in 2009 or so). After putting off buying a new computer for nearly a decade, I decided to purchase my new computer from them again in July when my original computer stopped working. That was clearly a mistake, as this is not the same company anymore, and not the company I purchased from nearly ten years ago. The customer service that was so good that I encouraged others to consider buying from them was gone. This time around, I opted to purchase a nearly $4,000 gaming rig (an InWin 915 chassis with a Core i7 CPU, SSD hard drive and Nvidia GeForce 2080 TI video card) and paid for rush shipping. When it arrived, I immediately noticed that it was having issues with the video card (it was showing splotches on the monitor and in Device Manager it was showing an error). I contacted them, expecting them to ship me a replacement video card. Instead, I was told I would have to ship my video card back to them before they would ship me a replacement. Based on their estimates, it would mean I would be without a computer for over a week and a half (time for the video card to be sent back and a replacement to be sent back). I explained that I could not go without a computer for over a week and a half (I could still use the video card for day to day but not for gaming), and they then offered to have me pay a deposit of $1,200 for them to ship me the replacement without sending back the damaged video card. The deposit requirement made me feel like they were treating me like a potential thief after I just spent $4,000 to purchase a computer from them. I decided to send the video card back instead of putting the deposit down, because I don't have that amount just laying around. After two weeks, I got the replacement video card and was dismayed to see that they had send me a different version of the 2080 TI card, one with three video connections instead of the one I had gotten with four video connections originally (I have four monitors). I called them again to explain the issue, and was told I could try to send the card back, but that there was no guarantees I would get the one with four video connections. Faced with the prospect of not having a computer again for another nearly two weeks while I sent this video card back, I let them charge the $1,200 deposit and got the new video card a week later, at which time I received the SAME video card with three video connections. I finally gave up, as this was now the end of August, and it was clear that no one at their company seems to understand how to give good customer service, much less understand how to properly fulfill an order. So now I'm stuck with a new computer (which is fine), but with a video card that has three connections (I had to purchase another video card so I can use my fourth monitor, which set me back another couple hundred dollars), and a bad taste in my mouth. I will NEVER purchase another product from this company again, as the company is not customer friendly, does not care about the customer at all, and think their customers are all potential thieves. Don't waste your time purchasing anything from this company, buy it elsewhere, and check their reviews before you do.

I want to leave this review, with the intention of saving people time and money, who are in the market for a PC. I ordered a computer from CyberPowerPC for twenty-two hundred dollars. I took approximately 3 weeks from time of payment to arrive at my house. I paid an additional fee of twenty dollars for "advanced" packaging to help protect my PC and its components, and ensure that it arrived undamaged/working. Brand new out of the box, there was a debug light on the motherboard and there was no output to my monitor. First off, every time you try to contact customer support, the automated wait time suggests a time less than 5 minutes, and from experience you will not be able to talk to a rep any quicker than 30 minutes. After hours of troubleshooting and speaking with customer support, it was deemed that it arrived with a non-working GPU (3070 Ti for reference). The customer support spoke down to me like it was my fault that the product arrived unusable. CyberPowerPC did not offer to comp me in any sort of way for my time wasted, and actually refused. However, they did offer to replace the GPU. I needed to mail the damaged one to them and then they would ship me the new one. Taking approximately another two weeks to complete the "repair" process. So at this point approximately 5 weeks has gone by, and I cannot use the item a purchased for a very large dollar amount. After receiving the, "replacement" GPU back, the problem persists. After another two hour phone call with customer service, they have determined they have shipped me another damaged/unusable GPU. And as if this wasn't insulting enough, they told me this issue happens rather often (are you kidding me?). Aren't you in the business of building and shipping PC's? You can't figure out how to safely ship your product from your facilities to to your customers? Why even pay the extra amount of money for upgraded shipping if it does nothing? After, the second GPU was determined that it was unusable, CyberPowerPC told me that I must send in the entire unit, and still refused to give me anything additional for my troubles. Almost in disbelief, I sent the entire unit back to CyberPowerPC. The shipping they provided took a week and a half to get to them. My PC has been at their facility for just over two weeks. I call customer support (only and hour and a half phone call this time) they informed me that it would be there for another week and a half, and then 3 days to ship back to me. At this point it will have been over 2 months, and I will be unable to use a product costing several thousand dollars from them. I mentioned that I might consider returning the PC for a refund at this point, and they told me that that is fine, however the shipping would be at my own expense (~$100). That was the icing on the cake. The customer support is unbelievably bad, some might call it a travesty. They are truly in a tier of their own. They talk down to their customers (edit "customers": people they have misled into forking over massive amounts of money for the poorest service and mediocre products). They DO NOT care about your time or money, and are not willing to make it right when they drop the ball. Ultimately, there is plenty of better places to spend your money on a PC. If you see an advertisement or suggestion for CyberPowerPC... Run, Run, Run! It was most definitely a paid review/ad. No willing person on Earth would do business with this company a second time around. All I can say is do your research, look at reviews, and you will very soon find out that I am one of many who feel the same way.

Yo, I gotta say, CyberPowerPC ain't it. I'm sure y'all can relate to the struggle of trying to get a refund from these guys. Like, seriously, have any of y'all actually gotten your money back? I had to pay $69 just to send their trash back and they're gonna take that out of my refund. But when I call to check on the status of my refund, they just transfer me to someone else and nobody ever picks up. It's like they don't even care about their customers.

I sent them videos of the problem I was having and they just blamed it on the video card. But after reading all these other reviews, it seems like CyberPowerPC has really gone downhill. I mean, why even bother buying from them when you can just go local and actually get some decent customer service?

It's crazy how everything you buy online these days seems to be junk or not what you expected. And when you try to get a refund, it's like pulling teeth. But when you have a support team that you can call and they still don't give you any answers, that's just ridiculous. I'm done with CyberPowerPC and I suggest y'all do the same. Do your research and stay away from companies with a 70% one star rating. That's just common sense.

I gotta say, I was pretty hyped when I decided to buy a gaming laptop from CyberPower. I mean, who wouldn't be? But let me tell you, it's been nothing but a headache since I got it. Now, I ain't no tech wizard or anything, but I know my way around a computer. And this thing has given me nothing but trouble.

First off, right outta the box, the keyboard was flickering and the wifi adapter was acting up. I tried updating the drivers and all that jazz, but it didn't do squat. So I sent it back, and let me tell you, their support was a bit hard to understand. But they did give me a solution, so I can't complain too much. But dang, if I hadn't bought that return shipping, it woulda cost me an arm and a leg.

So I finally get the laptop back, about 4 weeks later, and the keyboard and wifi seem to be fixed. But then, just 2 months later, more issues start popping up. Blue screens of death, sluggish performance, and the wifi adapter acting up again. And keep in mind, I've only had this thing for less than 3 months.

I even tried upgrading the RAM from 16gb to 32gb, thinking maybe that was the problem. But nope, still having issues. I've run all sorts of scans and checked for loose parts, but it's just a heavy paperweight at this point.

Honestly, I wouldn't recommend CyberPower if you're looking for something that's gonna last. It's been nothing but a headache for me.

I recently bought a desktop computer from CyberPower in June of 2022. The package came with two mice and one keyboard, which I thought was a great deal. However, two weeks ago, both the keyboard and mouse stopped working. I was really frustrated and contacted customer support to see what could be done about it.

The customer support representative asked me to specify which mouse had failed, which I did. They then told me that I needed to return the damaged mouse before they could send me a replacement. They also said that the keyboard was not a problem and that I could keep it.

I sent the damaged mouse back and waited for the replacement to arrive. When it did, I noticed that it was not the same as the original keyboard. I contacted the CSR, Victor, and told him about the mistake. He told me that I had two keyboards with my order and that I needed to send the wrong one back.

Normally, I wouldn't have had a problem with this, but I had already thrown the damaged keyboard away. When I told Victor this, he said that I needed to send it back for a replacement and that there was nothing he could do. I asked him to correct his mistake, but he said that he never instructed me to throw out the broken keyboard.

Now, I have to spend $100 on a new keyboard because of the CSR's negligence. It's really frustrating, and I don't think I would do business with this company again. If they're willing to cheap out on a keyboard, who knows what they'll do if my CPU, RAM, GPU, or motherboard fails. It's just not worth the risk.

I recently bought a PC from CyberPower PC on June 23, 2021. However, my first attempt at ordering was unsuccessful because their website couldn't process my payment. I had to reorder two days later, which cost me an additional $50 because the discount I had tried to use was no longer valid. Finally, my PC was processed and shipped on July 19, 2021. Unfortunately, when the PC arrived, the GPU was dead on arrival.

I tried to call customer service to get an RMA, but I was consistently presented with a wait time of 5-7 minutes. However, that was a lie because the wait times were well over 1.5 hours on multiple days. Who has that kind of time to sit and wait on the phone? Finally, I was able to RMA the dead GPU, and it was shipped back to them on July 27th. It was delivered on August 1st, but it was not acknowledged as received until August 14. A second video card was sent out on September 17 and arrived on September 22. Unfortunately, this GPU was also dead on arrival.

I had to repeat the process of trying to get a hold of customer service for RMA, and I shipped the card back on October 8. It was delivered on October 14, and delivery was acknowledged as received on October 22. However, there have been no status updates since then, even though I have requested them.

In my opinion, I would suggest finding an alternative to CyberPower PC for your computer needs. Their components are clearly subpar, and their customer service is abysmal. It's frustrating to have to deal with these issues, and it's not worth the hassle.

I recently bought a PC from CyberPowerPC for a whopping $5400. I was so excited to receive it before Christmas that I paid an extra $200 for overnight shipping. When I finally got my hands on it, I immediately checked the Nvidia 4090 plug to make sure it was properly installed. To my dismay, not only was it not plugged in properly, but there were also metal tabs sticking out. I called customer support to report the issue, and they told me that I needed to send it in for repairs. I also asked for a refund on the overnight shipping since I didn't receive my PC in good condition before Christmas. However, the customer service representative told me that I technically received it before Christmas, so I wasn't eligible for a refund. I couldn't believe it! I mean, seriously, are they trying to take credit for sending me a broken PC?

Anyway, I insisted on getting a refund for the shipping and was told that my PC repair would be rushed priority. They paid for ground shipping, which took 7 days for them to receive. It's been 3 weeks now, and I still haven't heard anything from my order. I called customer service four times in 10 days, and every time I called, I was assured that I would receive an email so I could return their remaining parts by the end of the day. But I never received any email. Finally, I decided to cancel the order altogether. It's been 1.5 months now, and I still don't have a working PC. This is the worst company I have ever dealt with. I strongly advise you to go somewhere else!

When I finally received my refund, it was only for $5200. They kept the shipping and the $200 value for getting the PC before Christmas. I mean, seriously, what kind of company does that? It's just not right. I'm so disappointed with CyberPowerPC and their terrible customer service. I will never buy anything from them again, and I hope you won't either.

I gotta tell ya, my experience with CyberPowerPC was a bit of a head-scratcher. I was all set to order a custom PC build, but then I got an email saying they couldn't process my payment because my card address was different from my mailing address. I called up my bank, Capital One, and they confirmed that my address was correct. So I thought, okay, let's get this sorted out. But when Capital One called CyberPowerPC, we were transferred to this guy named Mr. Willis, and let me tell you, he was not the friendliest person I've ever talked to.

First off, he told the Capital One rep that their system wasn't showing the same address as the one I gave CyberPowerPC. But Capital One confirmed that the address was correct. So what gives? Mr. Willis didn't seem to want to answer any questions about the purchase, and he was pretty passive aggressive and defensive. He even told the Capital One rep that there wasn't anything he could do. When she asked for a supervisor, he said he was the supervisor. When she asked for a different supervisor, he said he was the only one to talk to. It was all very strange.

To make matters worse, Mr. Willis was the same guy I had been emailing back and forth with before calling. He was asking me to pay a different way, but now he was acting like there was nothing he could do. And get this - when I tried to send an email to customer service, it went straight to Mr. Willis. So even trying to go around this guy failed.

In the end, Capital One suggested I cancel the order, which I did. It just felt too scammy and weird. I get that they want to protect against credit card fraud, but this whole process was just absurd. I hope this review helps someone out there.

I recently bought a computer from CyberPower PC and I gotta say, it was a bit of a mixed bag. I went for the "Instant Ship" option because I needed a computer ASAP for a project. I ordered it on Friday, June 24 and it arrived on Monday, June 27. So far, so good.

But when we set it up on Tuesday, June 28, we noticed that the graphics card wasn't working. We called CyberPower PC and that's when things started to get frustrating. We spent the next six hours trying to fix the problem, which involved physically re-installing the graphics card, updating drivers, and calling customer service multiple times. And let me tell you, they didn't exactly treat us like geniuses. We know our way around hardware and software, but they acted like we were complete idiots or trying to scam them.

Eventually, we figured out that the graphics card needed to be replaced. CyberPower PC's solution was for us to send the computer back to them, wait for them to fix it, and then wait for it to be shipped back to us. That would have taken weeks, which was not an option for us since we needed the computer for work. We asked for a replacement, but they said no. We asked for a refund so we could buy something else, and they agreed, but they wouldn't cover the cost of shipping the computer back to them. And according to their "terms," our refund won't include the shipping costs to get the computer to us in the first place. That's not fair, considering they sent us a computer that didn't work.

All in all, we spent $2600 on an "Instant Ship" system that turned out to be a huge headache. We wasted an entire day trying to fix it, and now we have to pay to ship it back to them. We're asking for a full refund, including the cost of shipping and insurance both ways. It's not too much to ask, considering the hassle we've been through.

I gotta say, I was really excited to get my hands on a CyberPowerPC. I mean, sure, I saw some negative reviews out there, but I figured those were just from people who had bad luck or something. And I really wanted a new PC, so I went ahead and ordered one.

Well, let me tell you, it was a bit of a rollercoaster ride from there. First off, it took months for my PC to arrive. And then, when it finally did, I had some issues with customer service. But I was so excited to finally have my new computer that I just brushed it off and started playing.

Fast forward six months, and my motherboard dies. Like, completely dead. And when I tried to contact CyberPower about it, I couldn't get through to anyone. I mean, I set an alarm to call them every hour, and almost every time I was told all the reps were busy. And when I did finally get through, I was on hold for over 40 minutes. It was a nightmare.

Eventually, I was able to get my PC sent back to them, but it took a month to get it back. And when I did, my Windows OS was wiped clean and my SSD card was missing. When I contacted CyberPower again, they tried to blame me for the Windows being wiped, even though I had given them my password. And they accused me of lying about the SSD, which was just insulting.

All in all, I wouldn't recommend CyberPowerPC to anyone. Their customer support is garbage, and there seems to be a lot of miscommunication between the corporate office and the warehouse where the computers are built. Save yourself the headache and go with another company.

So, I recently bought a PC from CyberPowerPC and let me tell you, it was not a smooth experience. I spent a whopping $5,773.95 on this bad boy, with all the best stuff they had to offer. But, unfortunately, one of the three fans of the AIO Liquid CPU Cooling System w/ Copper Cold Plate stopped working.

I contacted customer service on September 8th, 2022 around 3:30 PM and spoke to a young woman. She spent a grand total of 10 seconds talking to me before saying she ordered a replacement AIO cooler and needed to confirm my shipping address. As I began to tell her my address, she hung up on me. I called back and spoke to a young man who helped me, but it was a pain because I don't know what I'm doing when it comes to assembling a computer - that's why I bought a prebuilt one. He then said I would receive an email with the shipping label because I spent extra for a year of shipping.

But, when I received the email, there was no label and I had to call back again. Spending thousands of dollars should get you a little bit of respect, not people hanging up on you or being facetious. I feel like crap now and have to call them back again. This really sucks.

But wait, there's more! I just remembered some more stuff about when I ordered it. I have the emails to back it up. I ordered the PC on December 1st and the warehouse date was December 7th. I emailed them on Tuesday, January 18th at 2:13 PM asking for an update. I received a reply saying the order was on hold because the CPU fan was back-ordered and there was no ETA. I then upgraded to a new AIO that cost $126 more, which is the one that just failed on me.

To top it all off, the customer service representatives are facetious. When I had to call that guy back, the tone in his voice was terrible. I'm so frustrated with this website. If they mess up this AIO replacement, I'll definitely update this review.

I bought a PC from CyberPowerPC for $2,000 in 2020. After using it for 10 months, I had to contact customer service because it sounded like the INTEL processor was dying. They were great at replacing it and because I paid for the shipping service in my order ($19.00), it shipped back for free. However, just 6 months after that repair, the SAME thing happened. Seriously!

I have been working with computers for 40 years and taught end users in the early 90s. I have never purchased a "premade" PC. I've always customized my builds and I've always used INTEL processors. In all that time, I've never had ONE let alone TWO INTEL processors die on me. It is odd and obviously not a character of a PC to have two INTEL processors die. CyberPowerPC returned the repaired PC with the invoice stating it was the processor. Then the exact same behavior began again 5 months later and quickly just died. I now have a DEAD PC. I've emailed the company and so far I've received nothing but canned emails in return. No customer service, well I guess that's expected since my original warranty is now expired. But anyone paying $2 grand on a PC should be able to expect it to last longer than 16 months. Yes, this PC was upgradable to Windows 11 but died first.

My advice to you is to go back to Dell or HP. Do not use CyberPowerPC. I am usually reserved about any negative reviews, but I feel spending $2,000 on a gaming PC should not die within 16 months. I had a Dell XPS back in 2006 and it ran until 2012. So, I've gone back to Dell. They customize so you can get what you want from them. My new one is around $1500 and better than this one that died twice in 16 months.

In November , we purchased a Cyberpower PC from Best Buy. By March , the video card began to malfunction, showing lines on the screen. Best Buy confirmed the issue, directing us to Cyberpower for warranty service. On March 23, Cyberpower's tech support also confirmed the fault and agreed to warranty the card. We sent the card to Cyberpower, and they acknowledged its receipt on April 1. After inquiring about the status, we were informed on April 14 that the card was damaged and not covered by the warranty. They offered a replacement for $390. Despite multiple attempts to contact Cyberpower and request managerial intervention, we received no response. The defective card, validated by both Best Buy and Cyberpower, was not damaged when sent. Now, we're left with a costly, non-functional computer unless we pay an additional $400. Cyberpower's refusal to honor their warranty for a manufacturer's defect is unacceptable.

CyberPower PC is refusing to fix or replace a broken computer, which is covered under their warranty. I purchased a high end gaming computer made by CyberPower PC at Best Buy, in W, Lebaonon, NH, on March 1. The serial # of the computer is ***. It is a Model C Series desktop computer. The computer was purchased with a 1 year full replacement warranty. On Feb 27, 2020, the computer quit working an shut itself off during a game. The computer would not restart. Pressing the power button did not work. Changing the outlet did not work, Replacing the power cord did not work. So, I immediately took the computer to the store where I purchased it, along with a copy of my receipt. The Geek Squad tech at Best Buy checked it out and tested it. She said that the power supply and motherboard were burned out. She contacted CyberPower PC and faxed over a copy of my sales receipt, but they would not authorize a repair or replacement. The woman at Best Buy gave me the contact information for the company and said I would have to work with them directly. The company's contact info is listed on this complaint. I called the company at 12:00 noon EST on 2/27 and spoke to someone named Edward He said that he would not replace the computer with a new one. He then said that I could ship the computer to them at my expense and that if it needed repairs, they could do them but would ship the computer back to me COD for the full cost of shipping and repairs. I asked to speak to a supervisor. Edward hung up on me. I called back. I spoke with Edward, again, and asked for a supervisor. I got hung up on, again. I, then, emailed CyberPower PC explaining the situation. Some guy also named Edward (probably the same guy) emailed me back asking for a copy or picture of my sales reciept. I emailed him two pictures of the sales reciept from Best Buy. Edward responded via email saying the same thing he told me on the phone that they would not replace the computer, and would only repair if I paid for shipping and repairs. I paid a lot of money for the computer. It is less than a year old and now worthless. I want the warranty honored. I want a replacement computer and I want to be able to get it from the same store I got this one at.

I bought a "Plug & Play" PC from the Company and have had a nightmare of issues with the product as well as the customer service. Terrible experience. I purchased the CyberPowerPC Plug and Play Computer on 8/23 from Best Buy. I received the PC on 8/31, and the Product was assembled so poorly that it could not run. Upon arrival the Solid State Drive was not screwed in, and was loose and rattling around inside the computer, because of a missing a screw. The RAM was also not properly seated, as well as the USB ports. I called CyberPower and nobody answered, so I had to go to Best Buy to get a screw to get the computer working (which I needed for School). Additionally the Lights for the fans that are advertised do not work. I have called Customer Support at least 3 times for that issue and it was never resolved. One customer service rep sent me a controller for the lights, however it was for the wrong model computer. The module that was sent to me was 4 Prong, whilst my Device is 3 prong. There were only some case numbers or tickets made for some of the times that I've called for support, however many of them were undocumented. Anytime I have called for support, the automated system tells me wait times will be anywhere from 3-6 minutes, when in reality I actually have waited 20-40 minutes. It is very hard to hear customer service reps when calling, and some of them have no knowledge or background in computer technology which is frustrating. Asking them to speak with a Supervisor was a grueling process, and the Representative did everything in his power to not connect me. After pushing to speak to a supervisor I was told I would get a callback within an hour. 3 hours went by, and I received no call. I decided to call up CyberPower myself and waited for 20+ minutes for a Customer Service Rep, to then wait on hold for another 10 minutes for the Supervisor, *** In saying everything to *** the Supervisor, he only offered for me to Ship my Computer from New York to California for Repairs. As a working Student, that option was not the best to remedy my situation. He didn't seem to care, and had a "not my problem, nothing else we can do" attitude. Overall the experience with this company has been deplorable, and they are selling products with false advertising.

Computer was broken when arrived, sent back for warranty, computer came back broken still, ask for refund, company ignored my attempts to contact *** Invoice date: 7/13 Customer no.: T9LFH3 Order date: 7/2 *** Salesman ID: LW Payment Method: Affirm I purchased this PC from cyberpowerpc in the beginning of july, when i received the PC it wouldn't boot properly. I sent in some e-mails asking about the warranty. After a week of back and forth conversation then a few weeks of waiting for the shipping label (had to follow up to get that one) I had shipped the computer off to get it repaired. When the PC arrived it would boot but randomly shut off at this point. At this point I feel like no matter what they could do to fix this PC it was going to have issues so I reached out so i could ask them about a refund. I first reached out to the support e-mail provided on their support page (***. A received a "Post warranty" e-mail on September 6th, which said if i continued to experience problems to reach out to an e-mail "[protected]@cyberpowerpc.com" I did so on september 11th as i did not want to open multiple tickets for this issue at first. A few weeks went on of me trying to follow up on these e-mails with no response. I finally got a response back on september 18th, unfortunately this was an automated response asking how i would rate the support for request #*** which i had not received any support. I went to the website (september 29th) to try live chat, which ended up being a form I had to fill out and they would e-mail me back. A tech (***) finally reached back out to me claiming that a refund was not possible as I hadn't tried reaching out since August 3rd. After showing the countless e-mails he responded saying those are automated systems and don't lead to techs and a refund was not possible now. No where on the website or the e-mail where it had given me e-mails to try did it say they were automated systems, in fact they stated that it would be delivered to techs. I tried to get it escalated to a supervisor or someone who might be able to handle it but the tech refused to work with me on this situation which is why I've gone here to the Complaintsboard.com.

Cyberpower PC has failed too many times to repair the gaming PC I purchase from them. I'm not demanding to return and get my refund back. I bought this so called "Makers of The Best Gaming System" gaming PC back in March this year 2019 from Cyberpower PC at Best Buy. The gaming PC was the best, until problems starting happening every month & ten days each time I think the PC is finally fixed. Just about every problem keeps happening to PC running very sluggish slow, to multiple things either not loading or installing correctly as it should. Just recently, the PC was sent back to Cyberpower PC Headquarters twice in less than three months. Each time it went, it cost me money in my video productions, and I be without the PC for three weeks each time. Just a couple weeks ago on Oct. 18th, after I finally got my PC back for the second time it went to Cyberpower PC's HQ and had everything once again reinstall or re-download back on, the PC begins to run slower than a slug, and two days after that, I get an error message. To top it all off, yesterday Saturday Nov 2nd, I got a blue screen crash error during a multiplayer game with a friend, and when I restarted the PC again, I get another error message. I have all kinds of nonstop problems since around April or May this year, and the PC is not even a year old, and it is register under Cyberpower PC's warranty, and they have failed to repair this PC. It's still under their one year warranty, but since they have failed to prove to repair the PC like they should, they won't send me a brand new PC to replace this one model # ***, and they won't refund me back my money. I have the following pictures below of every single problem I have had with this PC for the last 6 - 7 months. I also have two repair receipts I need a scanner to scan and e-mail to you, and the receipt e-mail I got from Best Buy when I purchased the PC I can also e-mail to you. This PC is not even a year old yet, and it keeps having these nonstop problems every month & ten days. It kills me on time and money I barely have to maintain my video production each time it was sent to Cyberpower PC for 3 weeks each time it went. Overall, I am extremely unsatisfied with Cyberpower PC, and I want to return this PC back and get my full refund money back. Nearly spent $*** on this gaming PC, and it won't work for more than a month & ten days before something goes wrong on it.

I purchased a computer from CYBERPOWERPC through Amazon. It was defective due to a hardware issue. I purchased a CYBERPOWERPC brand Gamer Ultra GUA883 Desktop Gaming PC (AMD FX-6300 3.5GHz) from Amazon (#XXX-XXXXXXX-XXXXXXX) on May 10th. The issue started immediately upon unpacking the device on May 11th. The computer was diagnosed with a hardware issue. In speaking with an Amazon representative on 07/12, this was confirmed. They informed me that CYBERPOWERPC would have to fix the issue. I spoke to CYBERPOWER PC representative *** about the USB Health issues, which were not addressed, the broken mouse, which he said they would replace, though they never did, and the computer's consistent crashing issues. He told me how to POSSIBLY fix the issue and that I needed to void the warranty to do so. I told him that I would not void my warranty to POSSIBLY fix an issue that I did not create. He gave me another option, which did not fix the issue. He closed the support request. Frustrated, I contacted them again after returning to my broken computer from vacation. CYBERPOWERPC representative *** told me that I should void my warranty to possibly fix it. I told him no. He then asked me for my computer password. I called another representative and, after nine phone calls and attempts to reach CYBERPOWERPC, I spoke with a man who told me that I needed to void my warranty and that asking someone for their personal computer password was normal protocol. I told him that it was inappropriate and that, if that were the case, they needed to explain how that would fix the hardware issue that they diagnosed. I continued to go back and forth with them as they continued to try and urge me to void the warranty and push the possibility of return, which I had asked for in the one of now twelve phone calls that I have attempted with them. The computer is deteriorating because of this issue and, no surprise, CYBERPOWERPC will not return my emails, phone calls, or voicemails. I called them during their business hours today and they had already left for the day. They responded to my email with a possibly new automatic response asking me generic questions that didn't relate to my request. Attached are my invoice and their requested serial number that they have asked for three times, which I have attached every time. According to their website, they refuse to give refunds, even within warranty.

Generally terrible experience, advertising components they don't have, delayed shipping, bad packaging, poor customer service. In december , I was shopping for a PC online and friends recommended cyberpowerpc. They were advertising at the time they had nvidia 3080 ready to ship and only a 4 week lead time on delivery, great news! However, it turns out they didn't have them and as a result the PC delivery was delayed almost a month. I ordered it on december 19th and received it on february 25th. If I knew that they would be so far behind on GPU orders then I would have simply built the PC myself with a scalped card to save the time, however, because I was misled, I chose to go with cyberpowerPC. Luckily, they have a warning up on the website now, but that didn't really help me out at all. Sometimes people buy things for particular dates ya know. The unit was massively broken on arrival but that will be a separate complaint based on if they will actually replace the "entire" unit in an expedited fashion, or if they just swap out a couple things and make me pay full price for a mostly maybe ok unit that was dropped hard enough to break welds and crack the video card (see photos). I purchased the expanding foam to protect from this damage but the foam was not installed effectively and the card was damaged essentially as a result of this. There is a good 2 to 3" gap between the foam and the top of the interior of the PC and so this allowed to card to be subject to the inertial forces of shipping. Essentially just not executed effectively although a good concept. I was treated like I was entitled by tech services when I asked for anything except a)refund or b) a minimum repair to get the unit functioning. Like I said either option is not acceptable given how long this process has gone on. Option c) a complete replacement of a clearly catastrophically damaged unit was not offered and flatly declined when asked about. I am not happy. I have never complained this much about any company (except comcast) ever. I would appreciate not being treated like I am trying to get something free, acting entitled or being hostile. I am a legitimately upset customer who has being waiting for a PC for 2 months, received a severely broken unit and have not been offered a full replacement. I was given "two options" take it or leave it. I'm sorry but that is just not acceptable this thing is trashed, please take care of it properly.

Company wants me to pay for shipping to get my computer fixed even though it is under warranty. We purchased this computer through Best Buy online ( the stores were closed due to Covid) on May 11. We did not receive the pc until May 19. We were out of town the first week it arrived so it was not used. Within the second week the computer started crashing. I thought I'd be able to return it to Best Buy but soon found out they only have a 15 day return period and is was not extended due Covid even though their stores were not even open. So they told me to call CyberPowerPC. My first call to them was on June 17, and I was on hold for over an hour, I told them of my concerns and they suggested that they would send me a new graphics card. So they did that and it still crashes. The next time I called on July 7, this time on hold for 1 hour 40 minutes, they suggested to send me a new ram stick to replace. I filled out the credit card form July 7 and we never received the stick. So I called back several times In the next two weeks and was on hold For over an hour each time and told that I just have to wait it's coming. I also sent emails through their RMA request form online and never received any response. Finally on July 20 the representative said I never paid even though I have the email confirmation that I did. So I paid again and they finally emailed the part. We received it on August 4 almost a month after we requested it. Well the computer is still crashing. Today, August 10, I called CyberPowerPC again, on hold for 45 minutes, just to be told I would have to pay to ship it to them because it is passed 30 days from purchase. My argument is that I have had this problem since well before 30 days of purchase. Their representatives have told me that the parts they were sending me would fix it. This is not a new problem. Their representatives never told me that I only had 30 days to send it to them for free. Otherwise I would have. I am not a computer expert and was trusting that the company was doing the right thing. I asked to speak to a supervisor and he again said no they would not cover the shipping. Their ridiculous wait times to speak to someone and the unanswered emails make it very difficult to get things done within a time frame with this company. I would like the company to cover the shipping charges to fix this pc or allow us to upgrade the pc to a better one.

Was shipped a pre-built gaming rig with a DOA (Dead on Arrival) graphics card. RMA'd and was sent response 1.5 months later, replacement is denied. Date purchased: 5/15 for $*** (invoice# ***) Date Received: 5/27 Upon receipt of the computer , graphics card (EVGA Nvidia GEforce RTX 2080ti XC - cost: $***) was DOA. Called technical support for a "No post" issue and the problem was confined to motherboard or graphics card. After subsequent troubleshooting, I identified the GPU as the problem. An RMA was issued (***) and I paid to have the card shipped back on tracking number (***, $13.71, shipped 06/01). I purchased an inferior GPU from Best Buy (Geforce GTX 1660 Super, $239.99) in order to keep it functional for the duration of the RMA. The DOA card was received on 6/05, confirmed by email. On 7/15, I received an email from the RMA supervisor confirming receipt, but claiming damage (with pictures). After multiple attempts and hours-worth of hold-time, I spoke with "Chad" who explained that CyberpowerPC will not replace the GPU due to the damage to the card. I explained that, besides the DOA nature of the item, the card did not show that kind of damage prior to shipping. He admitted that the reason it had taken so long to provide an update for the RMA status was due to being backed up and working from home. The issue was left unresolved and my only other course of action was to engage UPS to make a damage claim for the card. I visited the UPS shipment facility at *** on 6/17 to speak with an attendant about filing a damage claim (Tammie). She informed me that the time period for filing a claim was outside the 30-day window for investigation. As a matter of customer courtesy, she still filed a request for investigation despite also informing me that she didn't expect that "anything would come of it". Either way you look at it, the RMA supervisor was negligent throughout the entire process of the RMA and is responsible for added out-of-pocket costs as well as increased stress caused by receipt of a faulty product and the failure to make it right. I have informed "Chad" that refusal to resolve the matter will result in litigation to recoup the entire cost of the computer as I can not use it in the manner for which it was intended. This complaint to the Complaintsboard.com is the last step before such as a matter and I hope it accomplishes financial restitution without the added cost of litigation.