Consumer Complaints & Reviews in Kingston, Ontario, Canada

Friendship Roofing / roof

Jan 04, 2019

Hired Friendship Roofers to replace my roof shingles. At the first rainstorm after the installation, there was a large leak in my kitchen. I phoned and e-mailed Friendship Roofers about the problem and received no reply. I reached out to another contractor who had recommended them and he...

Tim Hortons / store 177 won’t sell item on menu

Dec 03, 2018

On dec 2 2018 I stop at the Tim Horton store on division street. I asked to buy a ranch snack wrap and was informed buy the staff that they weren't aloud to sell the mini snack wrap because they are only for the timmies boxes. But I said you can order anything from the timmies box on the...

Canada Post Corporation / smartmail marketing campaigns

Nov 27, 2018

September 28, 2018- sent pdf postcard to Gilmore Printing for printing October 16/17, 2018 - Gilmore Printing delivered postcards to Canada Post Took about 8 business days for postcard to arrive at urban address; and an additional 6 to 12 business days (14 to 20 days) to arrive at rural...

The Brick / extended warranty

Nov 21, 2018

I purchased the extended warranty for my sofa. Itstill exists. I called to report that the surface of the sofa was wearing. I sent in pictures. They said it wasn't covered because I didn't contact them sooner. It is too worn. I then contacted them stating that the springs let go under...

Leon's Furniture / tessaro sofa with pop-up bed

Nov 16, 2018

On August 9, 2018 I purchased and Paid in Full for a Tessaro Sofa which was on sale. No real mention of the delivery time was made to me but I am still waiting for the sofa as of November 16, 2018. Now I don't mind the time although three months with no expected delivery time seems unreasonable. Now...

Cogeco / billing

Nov 04, 2018

I signed up with Cogeco at a home and garden show at Westbrooke Ont. I was given a promotion for a year that was very satisfying to me. I was hooked up and started the promotion in April of this year. At the end of August we moved from a house to an apartment building. There are multiple...

London Life Insurance Company / term life insurance

Oct 22, 2018

I William Clow bought a term life policy from prudential life witch would have come to term on November 3, 2018 with a pay out of 108000 dollars can. but was bought up by London life witch said this policy was not deemed eligible by there standards of doing business so I am out all the...

Tim Hortons / breakfast

Sep 25, 2018

It was 730 pm Kingston Ontario where a time said they don't service breakfast past 7:30. So I couldn't get egg for a sameitch I was willing to wait for they just refused to make it. After I said I'll contact Tim's complaint line then did the server add a large wedge said sorry for not...

Tim Hortons / poor service

Sep 15, 2018

Sept 13, 2018 entered a tim's store in Kingston on Clergy Street, there was fivepeople in front of me and only 1 employee serving customers. Some customers left and in end of waiting for my order which took 15 min. for an iced capp and an bagel. I think this is terrible that Tim's is not...

Leon's Furniture / barcelona recylining sofa

Aug 26, 2018

My fiancé and I purchased the Barcelona sofa in December of 2017. Extended warranty also was purchased. Due to it being on backorder and the holidays, we didn't actually get the sofa until the end of January 2018. Within 3 months (April 2018) the spring broke on the right facing side. When...

Shoppers Drug Mart / hours open

Jun 22, 2018

I arrived at the princess and division st shoppers in Kingston at a few minutes to 12 rushing to make it before they closed. They had already locked the doors, I knocked and someone came out to tell me they had already closed and only told me they would help me if I had a prescription. I...

LCBO Barrack St. Kingston, ON / denied service with valid legal id because of visitor

May 08, 2018

I was in the Barrack St. LCBO in Kingston, ON, around 6pm, with my 33-year-old friend visiting from BC to buy a few beers and a bottle of wine. I visit this LCBO twice a month, on average, and have for the past 9 years. Usually, I am not asked for ID, as I do not look younger than my true...

Tim Hortons kingston / customer service product

Apr 28, 2018

Was at your Tim's at 704 king st west in Kingston and when I ordered my order the girl taking my order was rude and had never said anything to us about being out of hash browns. It is breakfast time have enough on hand she never let me finish my order and when I raised my voice so she...

H&R Block / HRB Digital / incorrect taxes

Mar 09, 2018

Hi there we did our taxes this year and the lady we had was amazing, but we found out the past two years we have paid to have your company do our taxes and yet have screwed ip the past two years ...2015 we got a nice chunck back due to having a child and her daycare, well little did we...

United Parcel Service [UPS] / delivery delays, no corrective measure to ensure delivery

Dec 01, 2017

Online retailers and their customers expect that if you are contracted to perform a duty within a reasonable time frame that you do it with professionalism, courtesy, and respect. My complaint is an ongoing issue with delays as posted by the courier "deliveries not made to remote areas on a...

FIDO / I am complaining about my bill with fido, and lack of communication.

Oct 23, 2017

On the 17 of October 2017, I received a voice mail stating that I owned them $500.00, and I needed to pay $195.00 now. I have a flip phone and I do not believe that this is at all possible for the model of my phone, that would mean I had not pay for 10 months. On the 17 of September I did...

Leon's Furniture / bed and box spring

Oct 19, 2017

My boyfriend and I came into the leons store in kingston, ON and purchased a queen size bed and box spring. We were told that the box spring was in and our name would be put on it and we would be waiting on the mtatress as they needed to get it from Scarborough but it shouldn't take very... / Plenty of Fish / fake profile

Sep 20, 2017

Hello, My name is Robyn Godard and I have been informed by a friend that someone has created a fake profile with my name and images through your website. The username of this person is "classicmix1". I would like to have it removed as soon as possible. I have no idea what this person may...

Leons / oven

Jul 17, 2017

Our samsung oven has a shelf that allows you to use it as a double oven or a larger single oven. It also has a self clean facility that when used ( following instruction manual) does not allow the shelf to fit back into place. we have used the self clean 4 times over 2 years and it happen...

JR's Tax & Bookkeeping / unethical behaviour/unprofessional conduct/complete incompetence

Jun 05, 2017

I am not great about doing my taxes. So, when I moved to Kingston, I googled Tax Services and found JR. I told him that in my move I had lost a lot of paperwork. He assured me that he could access all my T Slips. Next, I spent hours gathering all the tax information that JR told me I...

Leon's / service and delivery

May 18, 2017

My husband and I purchased living room furniture from Leon's and were told the delivery would be 8 to 10 weeks. On the 8th week- we gave our existing furniture away and are sitting on lawn chairs!!- I started to cal my sale person who we dealt with- to find out how much longer our order...

Structube / worst customer service ever... unprofessional and unethical.

May 10, 2017

My husband and I recently purchased three chairs and two ottomans from the Kingston, Ontario Structube store. Two of the chairs that we wanted were identical, but when placing the order we were advised that there was only one chair available in their storage facility. They did offer...

Bell Canada / internet

Mar 14, 2017

Yesterday (March 13th) I received an email asking me to call the collection agency to find out that apparently, I owed Bell $113 for May 2016, even though I had moved out of the house in April of that year. To add to the confusion of this bill that appeared with no notice, I find out that...

Esso / car wash

Jan 18, 2017

I had my car washed on Sunday 15th, 2017 0n 1465 Princess Street in Kingston Ontario. During the washing the car by the car wash machine I was hearing strange noise in the car. After being washed the car I noticed the car was not washed not properly and the worse thing was the front wheel...

KFC / chicken

Dec 14, 2016

Was in kingston ontario and ordered a three piece meal. Was very disappointed when received it, the pieces were very small I mean small must of been a baby chick, leg had no meat on leg just one bite at the top of it. The other pieces were very small also about the size of a babys fist...

Canada Post / return of destroyed calendar with no reimbursement

Dec 01, 2016

On November 15, 2016, I sent a calendar and Christmas card to my cousin in Dorset, England. The price of the calendar was $17.00 and the postal cost was $18.44. I mailed it from the pharmacy at the Kingston Centre in Kingston. Today (December 1) Canada Post delivered to me the destroyed...

Limestone City Home Improvements / Customer service re: eavestrough

Nov 25, 2016

In late September I had the owner give a quote for new eaves trough on the front of my house. I agreed to the price and gave the go ahead for work to be completed. He said it would be done the next week weather permitting. After a few phone calls it is now late November and has not been...

Seal Test / Milk products

Sep 08, 2016

Have purchased in the last month (August 2016) three of your 2% 2 litre cardboard containers. all three have spoiled before their best before date. The latest had a best before date of September 14, 2016 and was lumpy and smelt bad on September 7, 2016 and returned to the store ( Metro in Kingston Ontario) Yes I kept it in a fridge.

2 Small Men With Big Hearts Moving Company / Moving company - not trustworthy, unethical behaviour etc

Aug 18, 2016

Moved from a 2 bedroom apartment to another 2 bedroom apartment within same city (Kingston Ontario). Date July 30, 2016 - quoted for this size of move 5-6 hrs with 1 hour addition for travel time to and from office - had to pay 1 hour up front. Hired 3 men crew and 1 truck at $149.00+HST...

Reliance Home Comfort / undersized centreal air

Aug 12, 2016

J let me just tell you about the service I got from reliance home comfort. I bought a new furnace and ac unit from this company in good faith. That was my first mistake. This unit is too small to cool my house down. They lied to me and told me it was a 2 ton unit. I called rheem canada who...

Comfort Inn / rate

Jul 25, 2016

My name is Ken Buckland and I stayed at the Comfort Inn on Princess street in Kingston Ontario Canada from June 13th to June 15th 2016. When I received my statement from my credit card I was way over charged. When I called them they stated to me it was because of a smoking charge. They stated...

Kingston Motel West / Motel room / mold / of how bad this has gotten rodents / bed bugs / dirty / lack of customer relations

Jul 14, 2016

My spouse and I arrived to stay at the motel on jan.31, 2016. We had an apartment in Kingston for the last two years, our lease was up on Feb.1, 2016. We had intended to stay for a short time because we were wanting to go back west. Unfortunately, financially, we did not have enough money...

Kingston Nissan / 1) accuracy, 2) interest rate on vehicle financing, 3) extended warranty

Dec 20, 2015

I got an e-mail advertizing great trade in deals at Kingston Nissan, ON. I owned a Nissan Cube, fully paid for. I test drove a 2015 Nissan Frontier, crew cab, short wheel base, short 5' box, 4x4, Pro4X. I loved it, a small, handy truck, with enough horse power. The first truck that...

Tim Hortons / waiting time

Nov 18, 2015

in regards to Tim Hortins in Kingston Ont. at the Cataraqui town center at 945 Gardiners Road. Employees at the mall including myself are waiting in line at this location 10 to 15 minutes for a coffee. There is always lots of staff at this store how ever if they worked as hard as they...


Sep 04, 2015

End August 2015, hired company to complete bathroom taping and mudding. was supposed to be a 2 day job, turned in to 4 day job...lack of communication from Jamie WYLD, who we tried to contact several times, but ignored calls...hung up when finally reached by our cell phone, Hubby and I...

Food business / dishonesty

Jan 10, 2015

Glad to hear that France can get a better sleep tonight but... This (Arnold size looking man) shake hands, laughs, make public speech and invites anyone to his privacy and yet...his latest allegation reported to police was (he had received an e-mail from someone...threatening to kill him... / Seller's disregard and no delivery

Jul 11, 2014

Don’t buy from the website I paid them money and they cheated on me. They took money and only promised to provide my ordered stuff, but nothing. After that all my emails were returned back and when I tried to reach these scammers, no reply. Maybe someone ha...

Pharmacyhealthprescription. Ru / I heard only promises about refund

May 02, 2014

I ordered some pills in order to remove pain in my back from the website I placed the order and sent money, but only after that the seller informed me that my order was out of stock. I told that I want money back, but the seller started to diddle-daddle...

Lowes Companies Canada / not honoring warranty

Dec 30, 2013

Never again will I purchase a product from Lowes. I purchased an extended warranty for my Frigidaire A/C and when the product quit working, I called the service line. Because the item was too big to ship and not big enough to send a service tech out, they were going to reimburse me and...

Ontario Energy Group / door to door sales

May 23, 2013

This monday may 20th 2013 (victoria day long weekend) a self described representative of "ontario energy " delights me with the knowlage that my hot water heater is not energy efficent and they needed to inspect it along with my central air system and furnace to see if they wer applicable...