SUBMIT A COMPLAINT

Consumer Complaints & Reviews in Gold Coast, Queensland, Australia

Woolworths Australia — steak

The last 3/4 times I have been to Woolworths Pimpama, I have bought steak, and every time it has been off underneath when I have opened it to cook it. So you can't see it's off when you buy it. I'm very disappointed, as I freeze all meat I buy and then bring it out the day it is going to...

Gold Coast Retail Stores  · Jan 21, 2019

Incove — racing software scam

I invested $15, 000 AUD to buy incove software that was supposed to guarantee winners, I also lost a few thousand more dollars on betting with their software which obviously did not work, when I tried to contact incove the original email they had used was no longer in use and I could not...

Gold Coast Sweepstakes  · Dec 10, 2018

Coles Supermarkets — packing of groceries

As we now bring our own bags for groceries, staff are continually over packing my bags and making them so heavy. I have plenty of bags always but they pack as much as they can in each bag and i go home with spare bags. Staff dont seem to care what goes in together, I have bags for my cold...

Gold Coast Food  · Dec 09, 2018

Hungry Jack’s Will in Gold Coast Airport — hot chips and customer services

We are inside the Gold Coast Airport waiting for the boarding. We decided to have a cup of coffee with a large chips. Order were place at 1.25pm and finally took 20 minutes for staff to have it ready. The time is during the weekday, Thursday and not many people inside the airport but still...

Gold Coast Food  · Sep 19, 2018

Tinder — login

I am unable to login My email is [protected]@gmail.com I have tried to follow the turn off face book instructions but still doesn't work. I am on here to meet someone and just had. I've never sent bad pics or been anything but nice and courteous to ladies that respond as I'm a gentleman. Why am I...

McAfee — renewal without notification

Hello Bunch of Thieves, Mcafee Robbers debited my bank account without having the ethic or courtesy to send me a renewal notification. A clear indication you got my visa card details prying into my computer such rascals your job is to take care of the online theft but instead you are robbing...

Domanis Restaurant — dinner voucher

We booked dinner on Friday night at 7.30 . We were seated and then told we could not use the voucher because it was their prime time for dinner . There was no fine print on voucher or on your Cudo ad to suggest we could not use it at that time. We had travelled from Brisbane to the Gold...

Gold Coast Restaurants & Bars  · Aug 04, 2018

Harvey Norman — appalling. rude and threatening customer service.

Attend the Bundall Clearance Centre to purchase a Washing Machine. After deciding on one we asked the Salesman (Name with-held) for a price, which he did. We agreed to the price and during the process of closing the deal he discovered he had made a mistake and refused to complete the sale...

Gold Coast Washing Machines  · Jul 19, 2018

Coles Hope Island — shepherd’s pie

Purchased a ready chef cottage pie Paid $15 which was a fair price Cooked pie as instructed 45 mins in fan forced oven Then did not brown or solidify as a shepard's pie should Left to sit for 5 mins but when put on plates was a soupy mess Could not find any mince or if there wa...

Gold Coast Food  · Jul 17, 2018

Coles Groceries — 1.5l coles australian natural spring water

Good morning I wanted to advise you that these bottles are consistently filled right to the brim of the top of the bottle. Every time you open a fresh bottle water leaks from the top down the sides as they are simply to full. I buy two 8 packs of these a week yet am considering changing...

Gold Coast Retail Stores  · Jul 04, 2018

United Benefits Lottery Australia — a lottery that's not

Been receiving these "tickets" for a while now Had a good read nowhere is there a receipt for your payment except a withdrawal from the bank No email confirming the lottery ticket numbers or any email address of the lotteries that their scam fee pays for Lots of carrots so you can stick...

Gold Coast Scam & Fake Checks  · Jun 15, 2018

Dan Murphy's — bag security

Hello, I entered the Southport store Friday 08/06/2018, through the metal swinging gate, INTO the store. I was wearing a backpack. Security stopped me and told me to put my backpack on the pile of boxes over on the wall. These boxes were on the OUTSIDE OF THE STORE. This is where customer...

Gold Coast Retail Stores  · Jun 12, 2018

Coles Supermarkets — coles store

Monday 11th June 2018 To whom it may concern, My name is Mrs Kelly Gow and I am a local resident and customer to your new Coles store located in Upper Coomera, at the new Coomera City Centre on Commercial Street Upper Coomera. After longing for a new Coles supermarket in our local area...

Gold Coast Department Stores  · Jun 11, 2018

Hungry Jack's Australia — manager at hungry jacks, australia fair

Today I went to hungry jacks with my friends and some of us decided to use the Hungry Jacks Shake And Win app. It was all fine until a female manager regected a free large coke I had won and given to my friend to redeem. As my friend had already gotten something from the app and wa...

Gold Coast Food  · Jun 08, 2018

Woolworths Australia — entire shopping experience

I normally do my shopping at Woolworths all the time but have never gone on a Tuesday. Last night I went and was horrified. The shop may as well have been closed. I only picked up a quarter of what I needed, it was overwhelming and stressful. I arrived around 7pm approximately and there...

Gold Coast Retail Stores  · Apr 24, 2018

K Mart — customer safety.

We were stucked in k mart mall at time of closing today. K mart staff dont care about customers. I dnt know the timing of k mart that it closes at 7 pm. We were shopping in the mall. I dnt know about their announcement. Suddenly they just turned off lights and we came at the door but no...

Gold Coast Other  · Apr 22, 2018

Coles Supermarkets — the apple is rotten to the core

Dear Madam or Sir, I am writing to complain about the safety issue of one of the promotion products at one of your super market. I bought some apples yesterday which was on 12th, Apr, 2018 at C/S Benowa Village ( store 4390). I woke up with little of stomach trouble and Diarrhea . I had no idea...

Gold Coast Food  · Apr 12, 2018

Jetstar Airways — complaint about lack of service and understanding to help customers

I would like to make a formal complaint against jet star for the lack of understanding and shocking customer service I received. I was had a 15 min conversation with customer service who just was all about money and creating revenue and didn't care for my situation or gave me any solution...

Gold Coast Airlines  · Mar 29, 2018

Seven West Media / Channel 7 — inappropriate content of tv show

To whom it may concern, I work in dental surgery and we have channel 7 viewing in the waiting area and above all dental chairs in 6 rooms. On Friday the 23.March.2018 at 12pm lunchtime you showed the movie "Stolen from Suburbia" The content is absolutely inappropriate for 12pm lunchtime!...

Gold coast Entertainment  · Mar 24, 2018

Coles Supermarkets — huggies nappy pants

I just purchased a pack of huggies nappy pants for my 19 month old daughter. She had a nappy on for an hour before she started screaming i went to change her nappy and she has the most horrible rash with blisters. My poor bubs is miserable this is the first time trying the nappy pants and...

Gold Coast Retail Stores  · Mar 14, 2018

Harvey Norman — faulty computer, issue has not been fixed

Dear harvey norman staff, My name is parisa basiri; I purchased a laptop (including 3 years of product care) from harvey norman bundall back in 2015. On 27th january, I handed my laptop to the tech team and requested a battery replacement due to the shortage of my laptop's battery life. I...

Gold Coast Laptops / Notebooks  · Feb 11, 2018

Tiger Airways Holdings — protocol

Good afternoon, 29|11|17 I Am currently on board Tiger airlines - flight number TT623 - Gold Coast to Sydney. Confirmation code is H9LTYG. It is wedneaday the 29th of November 2017. I would imagine you would get customer complains about additional excess baggage charges. However mine i...

Gold Coast Airlines  · Nov 29, 2017

Couriers Please — service

At least 8 phone calls each one taking at least 30 Mins. 6 emails they don't care This is what I have been told . - the driver has been missing since last Friday so 1 week and no one can call him ??? But he scans in and out ???? - today I was told it was with a Agency but not sure which one...

Gold Coast Contractors  · Nov 23, 2017

Jetstar Airways — jq416 wed 15th november

We had our flight delayed from avalon for 5 hours and received an $8 dollar refreshment voucher. I had to get from Sydney airport to north sydney and then go to work at 5am the following morning and didn't get in until midnight. My brother had a flight delayed 1.5 hours on a different...

Gold Coast Airlines  · Nov 19, 2017

Hungry Jack's Australia — service

Hi there, I had asked for heavy source on my burger and when I sat down they had obviously missed the heavy source out the back. So I went back up and asked could I please have heavy source then I heard the manager on say it's not good enough for him rudely under her breath. There no need to...

1 comments Gold Coast Food  · Oct 18, 2017

Hungry Jack's Australia — service and food

Hi placed 2 orders at the hungry jacks harbour town Gold Coast. Paid both with my effpos card. First order was a family meal deal with a voucher I presented this which entitles you to 1 chicken burger 1 whopper burger x2 cheese burgers 4 small fries 4 small drinks. Next order was x1 hunger...

Gold Coast Food  · Sep 30, 2017

Zara.com — poor quality items

Dear Sir / Madam, I have shopped at Zara for many years and often tell people it is my favorite shop. However, in the last 6 months I have purchased 2 items in Australia that are of extremely poor quality. The first is a pair of blue and white striped linen shorts. The crutch has worn...

Gold Coast Clothing, Shoes & Acc  · Aug 17, 2017

Coles Supermarkets — oil spill from coles delivery truck on private property

Please refer the last 3 emails sent to your 'Fleetclaims' team, as requested, and with no response or action after 3 weeks. Please can somebody at Coles 'pull finger' and get this fixed immediately. It is disgusting that a supposed 'good corporate citizen, such as Coles can treat both loyal...

Gold Coast Utility Services  · Jul 24, 2017

Massage by Fern Broadbeach — prostitution

Last week I was on holidays on the Gold Coast with my wife and after a tough day following my wife around shopping centres I thought I'd treat myself to a massage. My wife did question the legitimacy of the place as you did have to walk up a fairly shady set of stairs to get there. I...

Gold Coast Health & Beauty  · May 25, 2017

AirAsia — baggage check-in - refund

Flight Reference FEBUFI I paid 40 KG plus an extra 40 KG to ensure I had enough weight. As you can see the total weight was 53 KG. I was transporting 2 brand new BBQ from Coolangatta to Laos. These items were put into X-Ray and then classed as 'dangerous goods.' I was informed 5 minute...

Gold Coast Airlines  · May 23, 2017

Qantas — qantas flight

I arrived at coolangatta airport on Sunday may 21st to get my flight to Adelaide. On arrival the Quantas desk was closed a very nice man came to my assistance he tried to book me on with the booking machine it wouldn't accept my details so he took me round to the gate. On arrival at...

Gold Coast Airlines  · May 22, 2017

Sheraton / Starwood — service

My name is mandy hughes. I have been very ill due to having terminal cancer! Please I never usually use this for an excuse but you need to know how angry I was! I was feeling very anxious about going out due to my hair loss, my husband asked if i'd like to go to the sheraton! Of course I...

Gold Coast Restaurants & Bars  · May 16, 2017

Coles Supermarkets — delivery

I had my first online order from Coles supermarkets ([protected]) delivered last Thursday 23/3/17. Unfortunately upon unpacking my groceries I noticed that my bakery goods were missing. I called the customer service number on the invoice and spoke to a gentleman to alert him of this. I wa...

Gold Coast Online Shopping  · Mar 29, 2017

Coles Supermarkets — soda water accessibility

2 months ago I entered coles southport qld. And walked down the soft drinks aisle looking for soda water. Couldn't find any so went to aldi instead and bought them there. Today again I walked the soft drinks aisle at coles southport looking to buy 3 bottles of soda water. Couldn't find any...

Gold Coast Business & Finances  · Feb 18, 2017

AirAsia — payment not received

Hi Team Last yer we booked a flight with Air Asia booking number Q9VQJL (14 Jan 2016) to travel to NZ. We were unable to travel due to my wife contracting breast cancer. We have applied for a refund for my wife and myself and followed all instructions and provided all information including...

Gold Coast Airlines  · Feb 15, 2017

Tigerair — misleading information

Most unbelievable airline ever.. Told me to arrive 20mins before departure is okay. (just like I arrive from Sydney airport I arrived 20mins early to come to gold coast) Then they tell me should have came 1hour earlier for departures back to Sydney.. Now tickets checkin is cancelled???...

Gold Coast Airlines  · Feb 04, 2017

Coles Supermarkets — staff member

The lady that collects trolleys at the Upper Coomera Coles on the cnr of Weir and Abraham Road is rude. We are a business in the same complex, we buy some products from Coles for our shop. We used one of the coles trolleys to put out the rubbish and returned it to the trolley bay, when she...

Gold Coast Retail Stores  · Jan 31, 2017

Hungry Jack's — wrong order provided

We attended Ashmore hungry jacks on Saturday 7th of January 2017 at around 3:15 pm, we ordered a veggie burger meal with cheese through the drive through, which we had to wait 5 minutes for ( this is fine, as the staff are polite about the situation ) however when we arrived home my...

Gold Coast Food  · Jan 10, 2017

MCE & Associates Pte Ltd — Parcel/package delivery

Package number CC219828029CA. This package contains Christmas presents for our son, consisting of an ice hockey jersey, some elbow pads and a T shirt. My brother in Ottawa was kind enough to organise the purchase of these items as well as arranged for the postal service, in what "he...

Gold Coast Clothing, Shoes & Acc  · Jan 08, 2017

Woolworth's Australia — nudie juice and original juice company black label

I first purchased from Pacific Fair Woolworths the Origional Juice company orange and blood orange juice which had an off fermented bitter taste, undrinkable. It still had almost two weeks until the expiry date. The next week i bought a 3 litre Nudie orange with pulp juice and noticed a...

Gold Coast Retail Stores  · Dec 20, 2016