Burpee
reviews and complaints

As a potential customer interested in gardening, it's important to consider the mixed experiences shared by customers regarding W. Atlee Burpee & Company. While some customers have expressed satisfaction with the products received, others have raised concerns about issues such as delayed orders, incorrect seeds, and poor customer service. It seems that the quality and service provided by Burpee may vary, so it's advisable to proceed with caution and perhaps explore other options in the market. Remember, your gardening experience should be enjoyable and stress-free, so choose wisely.

We understand that plants must be shipped based on the Zone that you are going to plant in. However when seeds are ordered late winter they should be shipped as quickly as possible so the seeds can be started indoors and be ready for planting when the time is correct. We have to say that the seeds and plants are excellent quality.

Very good experience, will be purchasing again from this site

Yeah its pretty good, can get a lot of plants and seeds for all seasons so it fits my needs quite well.

The have a very interesting catalog, with a lot of great products and rare seeds. Excellent online costumer service.

I have been purchasing Burpee products and plants since 1968. I have always had good results and their service is great. I highly recommend this company.

Purchased the above plants and they were shipped to me with buds on them so I know they were healthy. Followed planting directions and they are growing nicely. Thank you Burpee!

I ordered about 25 varieties of seeds for my veg garden about 3 years ago. I am looking at a healthy and thriving garden yet again this year. They germinate well, and are very thrifty plants. Thanks Burpee, my family has been buying from you for three generations now.

I ordered 6 perennials on Feb 4th this year. Estimated time to process and ship the order was 2-3 weeks. After a month, I received an email that said orders were delayed and would be on the way shortly. The a month later, the beginning of April, I received another email that said they were really sorry, delays were unavoidable, but they were committed to getting ALL orders out by 4/20/2021. I called today, 4/21, to confirm that my order had shipped. Nope. Not only did it not ship, but the rep had zero idea what happened with my order. He had no explanation as to why it hadn't shipped. He couldn't tell me when it would ship. But he suggested canceling my original order and placing a new one. He would bill me, again, and give a refund for the first order. That refund would take 7-10 business days, but of course the charge for the new order would happen now. I said thanks but no thanks. I still would have had no idea when my plants would arrive. So I got off the phone. I checked my email and opened a brand new email from Burpees thanking me for placing a new order! To my chagrin he had not only cancelled my old order, but also took the liberty of PLACING A NEW ORDER AND BILL MY ON-RECORD CREDIT CARD WITHOUT MY AUTHORIZATION! ATTN Burpees management... that is fraud! Fortunately for me Visa has a robust fraud division. I hope you can explain better to the fraud investigator than you did to me. My family has been buying from Burpees since I was a kid. That came to a crashing end today.