Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Luxury Brands Burberry Group Complaints #22-41
Burberry Group

Burberry Group review: defective items

Q
Author of the review
2:07 pm UTC

Their cool line of motorcycle brit leather jackets bleed black and ruined multiple nice shirts in my closet. This occurred at both price points for the newer and older models. The product is defective and met with defensive customer service. I guess I got lucky with one rep who sent my stuff out for dry cleaning. Some items were fixed and some damaged. Burberry isn't taking any steps to proactively keep me as a returning customer. Full refunded was granted, but that's it. They won't be recalling these two lines either. Beware. As for the damaged shirt they couldn't clean it and it looks like its going to take a little work to get them to compensate me for the fault. How much money does one need to spend here to be treated with some respect?

Burberry Group - defective items - Photo 1
View 0 more photos
More
Send message
Copy link
Report
0 comments
Add a comment

More Burberry Group reviews & complaints

Burberry Group - jacket cleaning 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Burberry Group - customer service 1
Burberry Group - they won't provide garment bags 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Burberry Group - return policy
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Burberry Group - bad and terrible service 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Burberry Group - bad experience 10
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Burberry Group - Customer service
Burberry Group - white shoes
Burberry Group - uncomfortable experience
Burberry Group - the customer service
View all Burberry Group reviews and complaints

  1. Burberry Group Contacts

  2. Burberry Group phone numbers
    800 279 4998
    Click up if you have successfully reached Burberry Group by calling 800 279 4998 phone number 1 1 users reported that they have successfully reached Burberry Group by calling 800 279 4998 phone number Click down if you have unsuccessfully reached Burberry Group by calling 800 279 4998 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling 800 279 4998 phone number
    100%
    Confidence score
    United Kingdom
    1800 628 024
    Click up if you have successfully reached Burberry Group by calling 1800 628 024 phone number 0 0 users reported that they have successfully reached Burberry Group by calling 1800 628 024 phone number Click down if you have unsuccessfully reached Burberry Group by calling 1800 628 024 phone number 1 1 users reported that they have UNsuccessfully reached Burberry Group by calling 1800 628 024 phone number
    Australia
    800 9621 3600
    Click up if you have successfully reached Burberry Group by calling 800 9621 3600 phone number 0 0 users reported that they have successfully reached Burberry Group by calling 800 9621 3600 phone number Click down if you have unsuccessfully reached Burberry Group by calling 800 9621 3600 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling 800 9621 3600 phone number
    All Other Countries
    1800 816 567
    Click up if you have successfully reached Burberry Group by calling 1800 816 567 phone number 0 0 users reported that they have successfully reached Burberry Group by calling 1800 816 567 phone number Click down if you have unsuccessfully reached Burberry Group by calling 1800 816 567 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling 1800 816 567 phone number
    Malaysia
    800 441 1429
    Click up if you have successfully reached Burberry Group by calling 800 441 1429 phone number 1 1 users reported that they have successfully reached Burberry Group by calling 800 441 1429 phone number Click down if you have unsuccessfully reached Burberry Group by calling 800 441 1429 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling 800 441 1429 phone number
    100%
    Confidence score
    Singapore
    800 035 703 719
    Click up if you have successfully reached Burberry Group by calling 800 035 703 719 phone number 0 0 users reported that they have successfully reached Burberry Group by calling 800 035 703 719 phone number Click down if you have unsuccessfully reached Burberry Group by calling 800 035 703 719 phone number 1 1 users reported that they have UNsuccessfully reached Burberry Group by calling 800 035 703 719 phone number
    UAE
    +44 207 806 1328
    Click up if you have successfully reached Burberry Group by calling +44 207 806 1328 phone number 0 0 users reported that they have successfully reached Burberry Group by calling +44 207 806 1328 phone number Click down if you have unsuccessfully reached Burberry Group by calling +44 207 806 1328 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling +44 207 806 1328 phone number
    United Kingdom
    +1 (877) 217-4085
    Click up if you have successfully reached Burberry Group by calling +1 (877) 217-4085 phone number 0 0 users reported that they have successfully reached Burberry Group by calling +1 (877) 217-4085 phone number Click down if you have unsuccessfully reached Burberry Group by calling +1 (877) 217-4085 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling +1 (877) 217-4085 phone number
    United States
    +1 (877) 780-9347
    Click up if you have successfully reached Burberry Group by calling +1 (877) 780-9347 phone number 0 0 users reported that they have successfully reached Burberry Group by calling +1 (877) 780-9347 phone number Click down if you have unsuccessfully reached Burberry Group by calling +1 (877) 780-9347 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling +1 (877) 780-9347 phone number
    Canada
    +359 24 916 401
    Click up if you have successfully reached Burberry Group by calling +359 24 916 401 phone number 0 0 users reported that they have successfully reached Burberry Group by calling +359 24 916 401 phone number Click down if you have unsuccessfully reached Burberry Group by calling +359 24 916 401 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling +359 24 916 401 phone number
    Bulgaria
    +358 800 919 638
    Click up if you have successfully reached Burberry Group by calling +358 800 919 638 phone number 0 0 users reported that they have successfully reached Burberry Group by calling +358 800 919 638 phone number Click down if you have unsuccessfully reached Burberry Group by calling +358 800 919 638 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling +358 800 919 638 phone number
    Finland
    +371 80 004 191
    Click up if you have successfully reached Burberry Group by calling +371 80 004 191 phone number 0 0 users reported that they have successfully reached Burberry Group by calling +371 80 004 191 phone number Click down if you have unsuccessfully reached Burberry Group by calling +371 80 004 191 phone number 1 1 users reported that they have UNsuccessfully reached Burberry Group by calling +371 80 004 191 phone number
    Latvia
    +356 27 781 018
    Click up if you have successfully reached Burberry Group by calling +356 27 781 018 phone number 0 0 users reported that they have successfully reached Burberry Group by calling +356 27 781 018 phone number Click down if you have unsuccessfully reached Burberry Group by calling +356 27 781 018 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling +356 27 781 018 phone number
    Malta
    +40 215 291 343
    Click up if you have successfully reached Burberry Group by calling +40 215 291 343 phone number 0 0 users reported that they have successfully reached Burberry Group by calling +40 215 291 343 phone number Click down if you have unsuccessfully reached Burberry Group by calling +40 215 291 343 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling +40 215 291 343 phone number
    Romania
    +386 80 080 953
    Click up if you have successfully reached Burberry Group by calling +386 80 080 953 phone number 0 0 users reported that they have successfully reached Burberry Group by calling +386 80 080 953 phone number Click down if you have unsuccessfully reached Burberry Group by calling +386 80 080 953 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling +386 80 080 953 phone number
    Slovenia
    +90 80 085 296 879
    Click up if you have successfully reached Burberry Group by calling +90 80 085 296 879 phone number 0 0 users reported that they have successfully reached Burberry Group by calling +90 80 085 296 879 phone number Click down if you have unsuccessfully reached Burberry Group by calling +90 80 085 296 879 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling +90 80 085 296 879 phone number
    Turkey
    +86 400 120 0956
    Click up if you have successfully reached Burberry Group by calling +86 400 120 0956 phone number 0 0 users reported that they have successfully reached Burberry Group by calling +86 400 120 0956 phone number Click down if you have unsuccessfully reached Burberry Group by calling +86 400 120 0956 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling +86 400 120 0956 phone number
    China (English
    +86 400 120 1154
    Click up if you have successfully reached Burberry Group by calling +86 400 120 1154 phone number 0 0 users reported that they have successfully reached Burberry Group by calling +86 400 120 1154 phone number Click down if you have unsuccessfully reached Burberry Group by calling +86 400 120 1154 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling +86 400 120 1154 phone number
    China (Mandarin
    +91 800 100 5815
    Click up if you have successfully reached Burberry Group by calling +91 800 100 5815 phone number 0 0 users reported that they have successfully reached Burberry Group by calling +91 800 100 5815 phone number Click down if you have unsuccessfully reached Burberry Group by calling +91 800 100 5815 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling +91 800 100 5815 phone number
    India
    +81 663 381 3087
    Click up if you have successfully reached Burberry Group by calling +81 663 381 3087 phone number 0 0 users reported that they have successfully reached Burberry Group by calling +81 663 381 3087 phone number Click down if you have unsuccessfully reached Burberry Group by calling +81 663 381 3087 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling +81 663 381 3087 phone number
    Japan (English
    +81 663 381 2819
    Click up if you have successfully reached Burberry Group by calling +81 663 381 2819 phone number 0 0 users reported that they have successfully reached Burberry Group by calling +81 663 381 2819 phone number Click down if you have unsuccessfully reached Burberry Group by calling +81 663 381 2819 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling +81 663 381 2819 phone number
    Japan (Japanese
    +82 79 844 341 257
    Click up if you have successfully reached Burberry Group by calling +82 79 844 341 257 phone number 0 0 users reported that they have successfully reached Burberry Group by calling +82 79 844 341 257 phone number Click down if you have unsuccessfully reached Burberry Group by calling +82 79 844 341 257 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling +82 79 844 341 257 phone number
    South Korea
    More phone numbers
  3. Burberry Group emails
  4. Burberry Group address
    Horseferry House, Horseferry Rd, Westminster, Washington, SW1P2AW, United Kingdom
  5. Burberry Group social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 15, 2026
  7. View all Burberry Group contacts
Burberry Group Category
Burberry Group is ranked 4 among 18 companies in the Luxury Brands category
#02 The Net-A-Porter Group The Net-A-Porter Group #03 Michael Kors Michael Kors #04 Burberry Group Burberry Group #05 Prada Prada #06 Armani Armani
Burberry Group Alternatives
Jimmy Choo 13 reviews Bicester Village 10 reviews Armani 74 reviews Fashionphile 20 reviews The Net-A-Porter Group 42 reviews