CB Luxury Brands Burberry Group Complaints #22-41

Burberry Group review: defective items

Quentessential of Smithtown, US

Mar 24, 2015 2:07 pm UTC

Their cool line of motorcycle brit leather jackets bleed black and ruined multiple nice shirts in my closet. This occurred at both price points for the newer and older models. The product is defective and met with defensive customer service. I guess I got lucky with one rep who sent my stuff out for dry cleaning. Some items were fixed and some damaged. Burberry isn't taking any steps to proactively keep me as a returning customer. Full refunded was granted, but that's it. They won't be recalling these two lines either. Beware. As for the damaged shirt they couldn't clean it and it looks like its going to take a little work to get them to compensate me for the fault. How much money does one need to spend here to be treated with some respect?

Burberry Group - defective items - Photo 1

View 0 more photos

0 comments

Add a comment

Burberry Group - jacket cleaning 3

Resolved

Burberry Group - customer service 1

Burberry Group - they won't provide garment bags 2

Resolved

Burberry Group - return policy

Resolved

Burberry Group - bad and terrible service 1

Resolved

Burberry Group - bad experience 10

Resolved

Burberry Group - Customer service

Burberry Group - white shoes

Burberry Group - uncomfortable experience

Burberry Group - the customer service

View all Burberry Group reviews and complaints

Burberry Group Contacts

Burberry Group phone numbers

800 279 4998

Click up if you have successfully reached Burberry Group by calling 800 279 4998 phone number 1 1 users reported that they have successfully reached Burberry Group by calling 800 279 4998 phone number Click down if you have unsuccessfully reached Burberry Group by calling 800 279 4998 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling 800 279 4998 phone number

100%
Confidence score

United Kingdom

1800 628 024

Click up if you have successfully reached Burberry Group by calling 1800 628 024 phone number 0 0 users reported that they have successfully reached Burberry Group by calling 1800 628 024 phone number Click down if you have unsuccessfully reached Burberry Group by calling 1800 628 024 phone number 1 1 users reported that they have UNsuccessfully reached Burberry Group by calling 1800 628 024 phone number

Australia

800 9621 3600

Click up if you have successfully reached Burberry Group by calling 800 9621 3600 phone number 0 0 users reported that they have successfully reached Burberry Group by calling 800 9621 3600 phone number Click down if you have unsuccessfully reached Burberry Group by calling 800 9621 3600 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling 800 9621 3600 phone number

All Other Countries

1800 816 567

Click up if you have successfully reached Burberry Group by calling 1800 816 567 phone number 0 0 users reported that they have successfully reached Burberry Group by calling 1800 816 567 phone number Click down if you have unsuccessfully reached Burberry Group by calling 1800 816 567 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling 1800 816 567 phone number

Malaysia

800 441 1429

Click up if you have successfully reached Burberry Group by calling 800 441 1429 phone number 1 1 users reported that they have successfully reached Burberry Group by calling 800 441 1429 phone number Click down if you have unsuccessfully reached Burberry Group by calling 800 441 1429 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling 800 441 1429 phone number

100%
Confidence score

Singapore

800 035 703 719

Click up if you have successfully reached Burberry Group by calling 800 035 703 719 phone number 0 0 users reported that they have successfully reached Burberry Group by calling 800 035 703 719 phone number Click down if you have unsuccessfully reached Burberry Group by calling 800 035 703 719 phone number 1 1 users reported that they have UNsuccessfully reached Burberry Group by calling 800 035 703 719 phone number

UAE

+44 207 806 1328

Click up if you have successfully reached Burberry Group by calling +44 207 806 1328 phone number 0 0 users reported that they have successfully reached Burberry Group by calling +44 207 806 1328 phone number Click down if you have unsuccessfully reached Burberry Group by calling +44 207 806 1328 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling +44 207 806 1328 phone number

United Kingdom

+1 (877) 217-4085

Click up if you have successfully reached Burberry Group by calling +1 (877) 217-4085 phone number 0 0 users reported that they have successfully reached Burberry Group by calling +1 (877) 217-4085 phone number Click down if you have unsuccessfully reached Burberry Group by calling +1 (877) 217-4085 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling +1 (877) 217-4085 phone number

United States

+1 (877) 780-9347

Click up if you have successfully reached Burberry Group by calling +1 (877) 780-9347 phone number 0 0 users reported that they have successfully reached Burberry Group by calling +1 (877) 780-9347 phone number Click down if you have unsuccessfully reached Burberry Group by calling +1 (877) 780-9347 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling +1 (877) 780-9347 phone number

Canada

+359 24 916 401

Click up if you have successfully reached Burberry Group by calling +359 24 916 401 phone number 0 0 users reported that they have successfully reached Burberry Group by calling +359 24 916 401 phone number Click down if you have unsuccessfully reached Burberry Group by calling +359 24 916 401 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling +359 24 916 401 phone number

Bulgaria

+358 800 919 638

Click up if you have successfully reached Burberry Group by calling +358 800 919 638 phone number 0 0 users reported that they have successfully reached Burberry Group by calling +358 800 919 638 phone number Click down if you have unsuccessfully reached Burberry Group by calling +358 800 919 638 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling +358 800 919 638 phone number

Finland

+371 80 004 191

Click up if you have successfully reached Burberry Group by calling +371 80 004 191 phone number 0 0 users reported that they have successfully reached Burberry Group by calling +371 80 004 191 phone number Click down if you have unsuccessfully reached Burberry Group by calling +371 80 004 191 phone number 1 1 users reported that they have UNsuccessfully reached Burberry Group by calling +371 80 004 191 phone number

Latvia

+356 27 781 018

Click up if you have successfully reached Burberry Group by calling +356 27 781 018 phone number 0 0 users reported that they have successfully reached Burberry Group by calling +356 27 781 018 phone number Click down if you have unsuccessfully reached Burberry Group by calling +356 27 781 018 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling +356 27 781 018 phone number

Malta

+40 215 291 343

Click up if you have successfully reached Burberry Group by calling +40 215 291 343 phone number 0 0 users reported that they have successfully reached Burberry Group by calling +40 215 291 343 phone number Click down if you have unsuccessfully reached Burberry Group by calling +40 215 291 343 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling +40 215 291 343 phone number

Romania

+386 80 080 953

Click up if you have successfully reached Burberry Group by calling +386 80 080 953 phone number 0 0 users reported that they have successfully reached Burberry Group by calling +386 80 080 953 phone number Click down if you have unsuccessfully reached Burberry Group by calling +386 80 080 953 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling +386 80 080 953 phone number

Slovenia

+90 80 085 296 879

Click up if you have successfully reached Burberry Group by calling +90 80 085 296 879 phone number 0 0 users reported that they have successfully reached Burberry Group by calling +90 80 085 296 879 phone number Click down if you have unsuccessfully reached Burberry Group by calling +90 80 085 296 879 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling +90 80 085 296 879 phone number

Turkey

+86 400 120 0956

Click up if you have successfully reached Burberry Group by calling +86 400 120 0956 phone number 0 0 users reported that they have successfully reached Burberry Group by calling +86 400 120 0956 phone number Click down if you have unsuccessfully reached Burberry Group by calling +86 400 120 0956 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling +86 400 120 0956 phone number

China (English

+86 400 120 1154

Click up if you have successfully reached Burberry Group by calling +86 400 120 1154 phone number 0 0 users reported that they have successfully reached Burberry Group by calling +86 400 120 1154 phone number Click down if you have unsuccessfully reached Burberry Group by calling +86 400 120 1154 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling +86 400 120 1154 phone number

China (Mandarin

+91 800 100 5815

Click up if you have successfully reached Burberry Group by calling +91 800 100 5815 phone number 0 0 users reported that they have successfully reached Burberry Group by calling +91 800 100 5815 phone number Click down if you have unsuccessfully reached Burberry Group by calling +91 800 100 5815 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling +91 800 100 5815 phone number

India

+81 663 381 3087

Click up if you have successfully reached Burberry Group by calling +81 663 381 3087 phone number 0 0 users reported that they have successfully reached Burberry Group by calling +81 663 381 3087 phone number Click down if you have unsuccessfully reached Burberry Group by calling +81 663 381 3087 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling +81 663 381 3087 phone number

Japan (English

+81 663 381 2819

Click up if you have successfully reached Burberry Group by calling +81 663 381 2819 phone number 0 0 users reported that they have successfully reached Burberry Group by calling +81 663 381 2819 phone number Click down if you have unsuccessfully reached Burberry Group by calling +81 663 381 2819 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling +81 663 381 2819 phone number

Japan (Japanese

+82 79 844 341 257

Click up if you have successfully reached Burberry Group by calling +82 79 844 341 257 phone number 0 0 users reported that they have successfully reached Burberry Group by calling +82 79 844 341 257 phone number Click down if you have unsuccessfully reached Burberry Group by calling +82 79 844 341 257 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling +82 79 844 341 257 phone number

South Korea

More phone numbers

Burberry Group emails

us.customerservice@burberry.com

100%
Confidence score: 100%

Support

Burberry Group address

Horseferry House, Horseferry Rd, Westminster, Washington, SW1P2AW, United Kingdom

Burberry Group social media
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Oct 16, 2026
View all Burberry Group contacts